Fed Ex had item on truck to be delivered, hasn't been delivered in two days, no scanning updates, customer service on phone and social media won't help. Manager of truck*distribution center won't return my call

GetHuman-zalexand's customer service issue with FedEx from June 2018

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The issue in GetHuman-zalexand's own words
Find My Package ... I had a package from Hasbro Toy Shop sent on *******. Tracking number ***************. It was sent via Fed Ex Home Delivery, which are mainly *rd party contractors for Fed Ex. As of *:** am at a distribution center in Mesquite, TX on Tuesday ***, it was on the truck for delivery. Never delivered ***, not *** either. No other scans. No one on the phone helps, nor or the customer service reps on social media any help. I've asked to speak to the manager of the person driving whatever truck it was on*manager of the distribution center, and while I'm told a request was made for the manager to call me, he never calls (probably because he doesn't want to deal with me yelling at him and is afraid) I just want someone there to tell me they lost my package and try to get my money back from Hasbro Toy Shop. I don't feel like I should have to go thru all that effort especially since it wasn't my fault.
it was a toy for my son that I said was looking to deliver ***. He's extremely upset because the toy is sold out in retail price everywhere.
Refund me my $*.**. Or get in touch with Hasbro Toy Shop and ask them to refund me my money or send another figure for my son.
Tried calling them, tried talking to them on social media, they said they'd look into it, no calls back. They said manager from distribution*truck would give me a call. Hasn't done it yet either.
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FedEx

Fed Ex Home Delivery
Customer service issue
Reported by GetHuman-zalexand
Jun 7th, 2018 - 2y ago
I have an issue with FedEx too
Fixed
Seen by 8 customers so far
Similar issue to 609 others
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Items needed
Tracking number
Address on the package
Who sent the package
Timeline
GetHuman-zalexand started working on this issue
Jun 7th, 2018 7:21pm
GetHuman-zalexand indicated the issue is not fixed yet.
Jun 7th, 2018 7:21pm
GetHuman-zalexand indicated the issue is not fixed yet.
Jun 7th, 2018 7:22pm
GetHuman-zalexand indicated the issue is not fixed yet.
Jun 7th, 2018 7:22pm
GetHuman-zalexand indicated the issue is not fixed yet.
Jun 7th, 2018 7:22pm
GetHuman-zalexand indicated the issue is not fixed yet.
Jun 7th, 2018 7:23pm
GetHuman-zalexand indicated the issue is not fixed yet.
Jun 7th, 2018 7:31pm
GetHuman-zalexand indicated the issue is not fixed yet.
Jun 7th, 2018 7:34pm