We are having difficulty resolving issues with Family Mobile by phone. When you reach t...

GetHuman-kmohoric's Complaint issue with Family Mobile from June 2020

Help with my Family Mobile issue
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The issue in GetHuman-kmohoric's own words
We are having difficulty resolving issues with Family Mobile by phone. When you reach the menus, the options are detailed, but often become a dead end of one or two irrelevant choices when followed out. When we finally reach a representative to talk to, they can be helpful. Yet if they have to transfer to another agent, calls are frequently dropped and we have to start all over again. Is there any way to break through the menu options and first set of representatives to someone who can really help? The help line system seems full of barriers and errors.

GetHuman-kmohoric did not yet indicate what Family Mobile should do to make this right.

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How Do I Block a Phone Number on Family Mobile?How Do I Reset My Family Mobile Pin?How Do I Get an Extension on My Family Mobile Bill?How Do I Change My Family Mobile Number?
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Family Mobile

Complaint issue
Reported by GetHuman-kmohoric
Jun 13th, 2020 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 189 others
0 customers following this

Timeline

GetHuman-kmohoric started working on this issue
Jun 13th 4:31pm
GetHuman-kmohoric indicated the issue is not fixed yet.
Jun 13th 4:32pm

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