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Family Mobile Customer FAQ

Top Answers & How-to Guides

What is Family Mobile's Phone Number?

The question we are asked most often is about how to talk to Family Mobile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Family Mobile Pin?

When you activate your Family Mobile device, you have to select a PIN. Forgetting your PIN effectively locks you out of your device....
Ask any question you have about Family Mobile customer service, get an answer now.
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Recent Family Mobile Customer Questions

i bought a samsung a15 5g yesterday and i cannot make or receive calls nor send message. i can not receive messages either. old phone only makes 911 calls. HELP

It sounds like you might be experiencing issues with your device setup or network connection. Here are a few steps you can take: 1. Ensure that your SIM card is properly inserted into your Samsung A15 5G. 2. Verify that you have sufficient network coverage in your current area. 3. Check your phone's network settings to ensure that it's set to automatically select a network, or select Family Mobile manually. 4. Try to restart your phone - this can help reset your network connection. If none of these steps work, there might be an issue with your device or SIM card that can't be fixed simply. You might need to get in touch with Family Mobile's customer service or visit a Family Mobile store for further assistance.
Asked Apr 13, 2024 1:40 PM

Help me with my Family Mobile customer service issue

Payment Methods

How Do I Pay My Family Mobile?

To pay your Family Mobile bill, you have several options. You can pay online, by mail, or in person. It's essential to use a trusted...
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How Do I Pay My Family Mobile Bill?

This article discusses the various ways you can pay your Family Mobile cellphone bill. It shares the advantages of setting up Auto...
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Phone Management

How Do I Transfer My Family Mobile Phone?

Making the switch to Family Mobile is easy and can be done in just a few steps. You'll need a compatible phone to purchase a Family...
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How Do I Block a Phone Number on Family Mobile?

This article outlines how Family Mobile customers can block phone numbers on their devices. If you have a number that you would like...
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How Do I Change My Family Mobile Number?

If you want to change your Family Mobile number, you can visit a local Walmart and pay a fee. Another option is to text MINC to 611611....
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Bill Assistance

How Do I Get an Extension on My Family Mobile Bill?

If you wish to get an extension on your Family Mobile bill, the best option is to contact the customer service team. To get help, you...
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PIN Management

How Do I Reset My Family Mobile Pin?

When you activate your Family Mobile device, you have to select a PIN. Forgetting your PIN effectively locks you out of your device....
Read more
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