Facebook Customer Service Issues

Archive 1714

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1714. It includes a selection of 20 issue(s) reported December 3, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Facebook Team, I have forgotten the security code needed for two-factor authentication on my Facebook account. I am unable to retrieve this code as it was not backed up and is now lost. Despite having two-factor authentication turned on in my security settings, I am currently locked out of my account and unable to log in to turn it off. Thank you, Bïshãl khà
Reported by GetHuman-khanbish on Saturday, December 3, 2022 9:59 PM
I recently received an email from Meta (Facebook) accusing me of violating "community standards" regarding "dangerous individuals and organizations," which I strongly deny. Despite never posting anything offensive, vulgar, or disparaging, my account was blocked without explanation. Simultaneously, I discovered fraudulent charges on two of my credit cards labeled as "facebook fan funding." One of these cards is linked to my Facebook Meta account, suggesting a potential correlation. Unfortunately, as I am banned from Facebook, I am unable to address this issue directly. My suspicion is that the ban could be related to promoting my Christian Science fiction novel on the platform, which received both positive and negative feedback. It is disheartening to think that someone may have sabotaged my account due to disagreement with the book's content. I am dismayed by the lack of transparency and the absence of an appeals process in this situation. Any assistance or guidance would be greatly appreciated.
Reported by GetHuman-richlon on Saturday, December 3, 2022 11:02 PM
Help Desk MD, Your account has been locked. We have noticed unusual activity in your account. This may also mean that someone has used your account without your knowledge. Date of locking the account: November 28, [redacted] For your security, your profile will not be visible to others on Facebook, and you will not be able to use your account. To unlock your account, we will guide you through some steps.
Reported by GetHuman7998545 on Sunday, December 4, 2022 3:26 AM
Help Center Dear MD, your account has been locked. We have noticed unusual activity on your account, which could mean someone has used your account without your permission. Account Lock Date: November 28, [redacted] For your security, your profile will not be visible to others on Facebook, and you will not be able to access your account. To unlock your account, we will guide you through some steps. My Facebook account is locked; please unlock it. The account name is Kamran Alan Ansari. Thank you.
Reported by GetHuman7998545 on Sunday, December 4, 2022 3:27 AM
Good evening! Is it possible to reactivate my account? It's right in the middle of the holiday season and I've been blocked for 29 days! This is the second time in a row! It's starting to feel like a bit of abuse! Please take the necessary steps to unblock my account. The person who blocked me is: Seb El Coq. I will file a complaint if this block is not lifted promptly! I hope to hear from you with positive responses soon! Thank you!
Reported by GetHuman7998554 on Sunday, December 4, 2022 3:36 AM
Help Center MD, your account has been locked. We have noticed unusual activity in your account. It could mean that someone has used your account without your knowledge. Date of locking the account is November 28, [redacted]. For your security, your profile will not be visible to others on Facebook, and you will not be able to use your account. To unlock your account, we will guide you through some steps. My Facebook account is locked, please unlock it. My account name is Kamran Alan Ansari, and my phone number is [redacted].
Reported by GetHuman7998545 on Sunday, December 4, 2022 3:38 AM
Hello, I am experiencing issues with my Facebook account as someone has hacked into it and is changing my password, making it difficult for me to receive the correct verification code. I have been locked out of my account while trying to resolve this. It is crucial for me to regain access to my account "Tony Pronesti" and my business page "Microcement Malta." I would appreciate it if you could assist me with this matter. Thank you. Tony Pronesti
Reported by GetHuman7998681 on Sunday, December 4, 2022 6:19 AM
Hello, this is my authentic Facebook account, and my Instagram account is also associated with it. I have not posted anything inappropriate or unlawful on either platform, yet both my Facebook and Instagram accounts have been disabled by your security system. I kindly ask for a thorough review of my accounts and prompt reactivation. Name: Joydip Mandal Phone: [redacted] Email: [redacted] Password: JOYDIPMANDAL123 Thank you.
Reported by GetHuman-joydipma on Sunday, December 4, 2022 8:25 AM
My account was compromised a few weeks ago by someone named Miss S. Josephs who also hacked my friend's account. She is associated with Fox Trading Investment Platform. Claiming to be from Uganda, she introduced me to an investment plan using my Facebook account details for activation. Despite not contributing any funds, she mentioned a profit was awaiting me after purportedly investing K1000, but she demanded K500 more that I couldn't afford. Strangely, my friend informed me about receiving K8400 from S. Josephs, which I couldn't access. I've attempted to report the incident with no success. I urgently seek assistance in either blocking or closing the account to prevent further misuse, or ideally, to regain access. The person misusing my account has been sharing explicit content and false trading evidence.
Reported by GetHuman-nsiamubi on Sunday, December 4, 2022 11:58 AM
Hi there, I'm Misty Cochran. I initially registered on Facebook using my frontier.net email. Now I use [redacted] I recently forgot my password and managed to receive a code on my Gmail, but then Facebook requested identification verification. As I don't have a mobile phone, I am unsure how to proceed with this step. Is there an alternative method available to assist me in gaining access back to my account? You can reach me at [redacted] Thank you.
Reported by GetHuman-mistylco on Sunday, December 4, 2022 5:59 PM
I'm unable to access Facebook or Messenger due to the disabling of my linked Instagram account tjynfnsxv. The activity on tjynfnsxv apparently violated Instagram's Community Guidelines. If you believe this was an error, you can request a review of the decision on Instagram by visiting the Instagram Help Centre. Make sure to download your information before taking any further steps.
Reported by GetHuman7942307 on Sunday, December 4, 2022 6:23 PM
My Facebook account was hacked by someone, and my email associated with the account is [redacted] I have been trying to recover my account without success. I reported the fake profile to Facebook following the community guidelines. I am looking to regain access to my account by disabling it from the hacker's end and then attempting to recover it using the verification process I previously submitted. I plan to use my phone number [redacted] to receive the verification code.
Reported by GetHuman-celijah on Monday, December 5, 2022 4:10 AM
Hello, I am seeking assistance regarding my Facebook account under the name Mark Ziegler. After my account was banned, I believe it was due to being hacked as unauthorized ads were displayed. I have tried the links provided without success, which is frustrating. Please unlock my account as I haven't violated any rules. If this issue persists, I might need to seek legal action for damages caused by the lack of response to cybersecurity threats. Kindly forward this message to Mr. Zuckerberg. Please contact me at [redacted], as my [redacted] email has been compromised. Thank you.
Reported by GetHuman-toostro on Monday, December 5, 2022 10:15 AM
Dear Facebook page managers in Egypt, I would like to address a concern regarding the closure of my personal page under the name of Ahmed Mostafa ( أحمد مصطفى ) and associated with mobile number [redacted]4. I am unsure of the reason for its closure and would appreciate your assistance in recovering it. Thank you for your understanding and support in this matter. Best regards.
Reported by GetHuman8000903 on Monday, December 5, 2022 12:26 PM
Hello Facebook Team, I am a long-time user of this Facebook account. Unfortunately, my account was disabled due to an error by your security team. I have provided all the necessary identification to comply with the Facebook community standards. I kindly request you to review my appeal promptly and reinstate my account. Thank you, Facebook Team. Name: Arya Prjpti Phone Number: [redacted] Email: [redacted] Country: India
Reported by GetHuman-akashprj on Monday, December 5, 2022 2:03 PM
Dear Facebook Team, I am experiencing difficulty accessing my Facebook account, which has been locked since 10/16/[redacted] due to an identity confirmation issue. As this account is crucial to me, I kindly request Facebook to offer alternative options such as receiving a code via phone or email to facilitate the account recovery process. Your prompt assistance in unlocking my Facebook account would be greatly appreciated. Account Information: Name: Amit Das Email: [redacted] Date of Birth: 04/04/[redacted]
Reported by GetHuman8001467 on Monday, December 5, 2022 3:46 PM
Hello, my account under the name Mian Usman has been disabled by the community guidelines. I am confident that I did not violate any rules and regulations. I deeply respect your community guidelines and believe there might have been a mistake. I kindly request a review of my account to reopen my Facebook account promptly. It is essential as my account is linked to other social media platforms like PUBG Mobile and Instagram, along with various apps from the Play Store. Despite following all the rules and regulations, my account was unexpectedly disabled. I urge you to revisit my account urgently and update your reporting system. Facebook account name: Mukul Gaming OP Date of Birth on Facebook: August 5, [redacted] Linked Number on Facebook: [redacted] Account linked to: [redacted]
Reported by GetHuman8001817 on Monday, December 5, 2022 5:32 PM
Hello Facebook Team, I am unsure why my account was disabled as I have not breached any of Facebook's terms or guidelines. I am kindly asking you to reconsider my case and reinstate my account promptly. I need it urgently for my studies, work, and to keep in touch with my friends. I appreciate your efforts in maintaining Facebook as a secure platform. Thank you.
Reported by GetHuman8002398 on Monday, December 5, 2022 8:29 PM
I am unable to access my Facebook account after trying for the past few years. It seems to be stuck in a cycle where it asks to send a code to my phone number ending in [redacted], but I never receive it. I'm not given any alternative options like sending the code via email or answering security questions. I am unable to reset the password as the old one is not working. I am feeling extremely frustrated and considering deleting the account, but I can't even do that because I can't log in. Friends have mentioned they can still see my page, even though I haven't been active on it for years. I am seeking assistance with this issue.
Reported by GetHuman-glvision on Monday, December 5, 2022 10:13 PM
Currently, I don't have an active cell phone number. After cleaning up my computer, all files and programs were meant to be saved. However, Facebook was unintentionally deleted. To regain access, Facebook requests a working mobile number for identity verification, which I'm unable to provide as I don't have a working cell phone. This is the only option presented, which seems unreasonable to me. I would appreciate assistance with this issue. Thank you, J. Graf
Reported by GetHuman-knopeace on Monday, December 5, 2022 10:32 PM

Help me with my Facebook issue

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