The following are issues that customers reported to GetHuman about Facebook customer service, archive #1713. It includes a selection of 20 issue(s) reported December 2, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
My Facebook and Messenger accounts have been disabled due to not following Community Standards. I have sought a review, but the decision remains irreversible. For more information on disabled accounts, you may refer to Community Standards. If this doesn't concern you, you can log in or download your information.
Reported by GetHuman7994598 on Friday, December 2, 2022 2:47 PM
For the past three months, Facebook security has been making it incredibly difficult for me to access my account. Despite providing my ID and following all the necessary steps, I now face a new challenge with the two-step verification process. It's frustrating that after finally getting a handle on the situation, this new security measure is causing further issues. Despite selecting to verify using my phone, Facebook seems to be ignoring my choice. This is now the third account that I've had trouble with, and it's upsetting to think of all the personal and business-related data I have stored there. I feel like my privacy and important documents are being kept from me. It's crucial for me to regain access to my accounts as they are essential for both my personal and professional life.
Reported by GetHuman7994826 on Friday, December 2, 2022 3:53 PM
Hello GetHuman,
I am writing to inform you that my Facebook advertising account has been deactivated. The reason provided was that 12 ads were rejected, which I believe is unjustified. I deactivated a previously successful ad campaign that was no longer needed. Despite deactivating the campaign, it appears that changes to the ads were still being tested, resulting in the rejection of 12 ads associated with the deactivated campaign.
I kindly request your assistance in resolving this issue promptly. Thank you.
Reported by GetHuman7994850 on Friday, December 2, 2022 4:02 PM
I have two accounts, one for my holistic interests and one for personal use. I was practicing editing yesterday on my holistic account and got blocked. They requested a photo, so I thought it needed to be a live one. I sent it and waited, but it was requested again. Stressfully, I did the same thing again. Since yesterday, I've been unable to upload my legitimate passport and marriage certificates to complete my identity verification.
Reported by GetHuman7994875 on Friday, December 2, 2022 4:11 PM
My account named Shubham Kurane has been community disabled. I acknowledge that I may have unknowingly broken some rules, although I deeply respect your community guidelines. I am certain that there might have been a mistake made, and I kindly request you to reconsider and reactivate my Facebook account at your earliest convenience. I rely on this account for various purposes, including connection to other social media platforms like PUBG Mobile and Instagram. I assure you that I have followed all the rules diligently, and I am puzzled by the disabling of my account. Your prompt review and update of the reporting system would be highly appreciated.
Account Name: Shubham Kurane
Date of Birth: 06/03/[redacted]
Account Number: [redacted]
Reported by GetHuman-kurane on Friday, December 2, 2022 6:00 PM
I have been logged out of my Facebook account on all devices, and I am being prompted to enter a 6-digit login code from the code generator. I do not remember setting up two-factor authentication, but I might have done so unintentionally. I am unable to access the code generator within my account since I cannot log in. I am frustrated with the situation and seek guidance on a solution. Your assistance is greatly appreciated. Thank you, Vako.
Reported by GetHuman7995266 on Friday, December 2, 2022 6:12 PM
Good afternoon,
I have been attempting to access my wife's Facebook account, Emyleen Mojica, since yesterday. However, when trying to log in, an error message appears stating that there is no information available. Despite entering the correct password, the issue persists. Her primary means of communication with family is through Facebook, but suddenly it appears as though her account has been blocked. Previously, she used her phone number to log in, which is 1-[redacted]. Her Gmail address is [redacted] Emyleen primarily communicates in Spanish. Please reach out to her as soon as possible.
Reported by GetHuman7995308 on Friday, December 2, 2022 6:25 PM
I'm currently locked out of my Facebook account and struggling to regain access. I had to update my email and password due to my outdated email and a password issue. I submitted my ID for verification, received a reset code, and tried to verify my account by selecting recent comments. However, after choosing the right responses, I received a message stating my account could not be verified. I'm willing to verify using any other method available. Thank you for your assistance.
Reported by GetHuman7995491 on Friday, December 2, 2022 7:17 PM
Subject: Need Urgent Help Regaining Access to My Facebook Account
I recently responded to a message requesting help from someone I know vaguely on Messenger, who asked for assistance in retrieving their account. I shared my cell number and received a code from Facebook, which I promptly shared with them. However, instead of assisting them, this person, identified as Annie Tran from South El Monte, California, took over my Facebook account and changed the login credentials.
I am unable to regain access as any attempts trigger notifications being sent to the unauthorized user. I desperately need assistance to reclaim my account. I have attached a copy of my driver's license to verify my identity. It is crucial that I regain control over my account and reset the password without alerting the individual who wrongfully accessed it.
I have already considered contacting the authorities regarding this matter. Your prompt help in resolving this issue is highly appreciated.
Thank you,
Andy E.
Reported by GetHuman-taxcpaes on Saturday, December 3, 2022 12:12 AM
Hello, Facebook team,
I am experiencing an issue with my locked Facebook account. When prompted for my date of birth, I am unable to provide it due to certain reasons. I would like to change my email address or request a code via phone number to regain access.
Owner Name: Govinda M.
Email: [redacted]
Mobile Number: [redacted]
Password: [redacted]
I hold this account in high regard, and I kindly ask for alternative methods to unlock it.
Thank you,
Facebook text
Reported by GetHuman-aggaming on Saturday, December 3, 2022 5:35 AM
Hello Facebook team,
My Facebook account got locked, and I am unable to access my date of birth. I would like to change my email address or receive a code via phone number to regain access.
Owner's Name: Govinda More
Email: [redacted]
Mobile Number: [redacted]
Password: [redacted]
This account is crucial to me, so I am requesting alternative means to unlock it. Thank you, Facebook.
Reported by GetHuman-aggaming on Saturday, December 3, 2022 5:41 AM
My account named Shubham Kurane has been disabled by the community. I believe there might have been a misunderstanding as I have always followed the rules and respected the community guidelines. I kindly request a review of my account as soon as possible. My account is linked to other platforms like PUBG Mobile and Instagram, and I rely on it for various apps from the Play Store. Please, review and reinstate my Facebook account promptly. Thank you for your attention to this matter.
Account Name: Shubham Kurane
Date of Birth: 06/03/[redacted]
Account Number: [redacted]
Email: [redacted]
Reported by GetHuman-kurane on Saturday, December 3, 2022 7:02 AM
My account, under the name Shubham Kurane, has been disabled by the community. I acknowledge that I may have violated your rules, but I respect your guidelines. I believe there might have been an error, so I kindly ask for a review of my account to be conducted promptly. I have linked my account with other platforms such as PUBG Mobile and Instagram. Despite following the rules, my account was still disabled. I urge you to re-examine my account and make the necessary updates to your reporting system.
Account Name: Shubham Kurane
Date of Birth: 06/03/[redacted]
Email: [redacted]
Reported by GetHuman-kurane on Saturday, December 3, 2022 7:04 AM
Hello,
I’m Nikhil, and I recently started my business, Big Fat Cheeze. I mistakenly entered my business’s start date as my birth date, resulting in my account being suspended. I have my ID for my personal name but not for my business. It's urgent because my Instagram account is linked to this one. Please assist me in recovering my account promptly.
Thank you.
Reported by GetHuman-mokalnik on Saturday, December 3, 2022 7:13 AM
Hello Facebook Team,
I am reaching out for assistance with my locked Facebook account. I am unable to confirm my identity. I have provided some details for verification and would appreciate receiving a code via email or phone number.
Username: Jatt Hero
Gmail: [redacted]
Password: GST97370
Phone number: [redacted]
This account is crucial to me, so I kindly ask for another method to unlock it. Thank you, Facebook Team.
Reported by GetHuman7996835 on Saturday, December 3, 2022 9:53 AM
Hello,
I noticed my Facebook account has been deactivated without any explanation. I've attempted to contest this through the online form, but it seems to be an endless process. Upon downloading my details, I discovered that there were multiple connections from China right before my account was disabled. Since my Instagram account was linked, I can no longer access that either, along with my Facebook page. It's frustrating that I can't seem to contact anyone at Facebook. Do you happen to know of any solutions to this issue?
Thank you for your assistance.
Reported by GetHuman-agathela on Saturday, December 3, 2022 10:56 AM
Dear Facebook,
Please, I kindly request your assistance. I have deleted all posts from my Facebook account, including from Archive and Trust. Is there a way to restore all old posts from Archive and Trust? There is one post that is important to me which I would like to restore on my phone. My Facebook account is under the name Shiva Khadiya with a profile picture of RIP Picture.
Please, I implore you to help me with this matter.
Thank you.
Reported by GetHuman7996913 on Saturday, December 3, 2022 11:20 AM
Subject: Request for Facebook Account Review
Hello,
I am reaching out to seek a review for my disabled Facebook account, which holds personal significance to me. I am unsure of the cause for its disablement and wish to regain access promptly. Crucial files are stored in this account, making its restoration important to me.
Below are my account details:
Account Name: Arih Zach
Log-in Info: [redacted]0 / [redacted]
Password: 1211bebetter
I am eagerly awaiting your response to assist me in recovering my Facebook account. Thank you for your attention to this matter.
Best regards,
Shaira M. L.
Reported by GetHuman-ayihllen on Saturday, December 3, 2022 12:25 PM
I am facing an issue with my disabled Facebook account. It appears that my account, bhandariutpal, was disabled due to activity that violates Instagram's guidelines. I am unable to use Facebook or Messenger as a result. If this deactivation was done in error, I would like assistance in recovering my personal account. I have been advised to request a review of the situation through the Instagram Help Center. Any guidance on resolving this matter would be greatly appreciated.
Reported by GetHuman7997654 on Saturday, December 3, 2022 6:04 PM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Community Standards. I have provided all the necessary identification to prove my identity and request the reopening of my account soon. Thank you, Facebook Team.
Full Name: S. Estremadoyro Bazan
Email: [redacted]
Phone: +51 [redacted]46
Country: Peru
Reported by GetHuman-sebaperu on Saturday, December 3, 2022 8:03 PM