Facebook Customer Service Issues

Archive 1712

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1712. It includes a selection of 20 issue(s) reported December 1, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Dear Facebook Team, I am experiencing a recurring issue across my agency's Facebook pages for our clients. Our pages are being unpublished or my colleagues are getting blocked or restricted from Facebook seemingly without cause. Despite our page quality being good, we continue to face inexplicable unpublishing. This problem seems to be common among pages transitioning to the new page experience. Many other agencies are also grappling with the same challenge. We seek guidance on resolving this issue promptly as it is causing concern for our clients. While I managed to republish one client's page, I am now unable to post or respond to important customer messages due to restrictions. We request transparent explanations for the restrictions placed on our page, and if unjust, we urge for an immediate lift on these restrictions. We are hopeful for a prompt response from the Facebook Team. Business ID: [redacted][redacted]
Reported by GetHuman7991419 on Thursday, December 1, 2022 12:40 PM
I am unable to access Facebook or Messenger as my linked Instagram account, tjynfnsxv, has been disabled. The activity on my tjynfnsxv account was in violation of Instagram's Community Guidelines or other standards. If this was a mistake, I would like to request a review of the decision by Instagram. For more information on how to proceed, I can visit the Instagram Help Centre. Please assist me at [redacted]
Reported by GetHuman7942307 on Thursday, December 1, 2022 12:42 PM
I am unable to access Facebook or Messenger due to the fact that my linked Instagram account, tjynfnsxv, has been disabled. The activity on tjynfnsxv apparently violates Instagram's Community Guidelines or other standards. If you believe that your accounts were erroneously disabled, you have the option to request a review of the decision from Instagram. For further instructions, please consult the Instagram Help Centre. To access my information, I would like to visit the Instagram Help Centre for assistance. Can someone please help me with this issue? My email is [redacted] Thank you.
Reported by GetHuman7942307 on Thursday, December 1, 2022 12:47 PM
My Facebook account was hacked. My username is Ruth M. The hacker made me share the verification code, thinking it was a friend, but it was the perpetrator. They changed my phone number and password, now using my account to ask for money from my friends. Please help urgently to stop this fraud.
Reported by GetHuman-mikeshiv on Thursday, December 1, 2022 3:29 PM
My Facebook account has been locked. I noticed some unusual activity on my account, which prompted Facebook to lock it on November 30, [redacted], for my safety. Now, I am unable to access my profile. I am having trouble confirming my identity to unlock the account. Can someone from Facebook please assist me in regaining access? Thank you. - Annu K. Email: na Phone: [redacted] Password: Aman.com
Reported by GetHuman7991890 on Thursday, December 1, 2022 3:57 PM
Hello, I am experiencing an issue with my locked Facebook account and need help to confirm my identity. I am unable to verify myself and need assistance to unlock my account. Alternatively, I would like to receive a code via email or phone to regain access. This account is linked to my other social platforms, so I hope you can understand the urgency in unlocking it. My Facebook account details are as follows: Email: [redacted] Password: [redacted]qqq Account Server: India Owner Name: Rihan Ansri Date of Birth: 26/09/[redacted] I kindly request the option to receive a code to unlock my Facebook account. Thank you.
Reported by GetHuman-hackergi on Thursday, December 1, 2022 4:12 PM
Anupam, you have contested the decision made on December 1, [redacted]. Please stay tuned for the outcome. Your Facebook account is currently invisible to others, and you are unable to use it. The review process usually takes a little over a day to complete. While we aim to review all accounts before disabling them, there may be delays during peak periods. If your account is found to comply with our Community Standards, you will regain access to Facebook. However, if it is determined that your account does not meet these standards, it will be permanently disabled, and further disputes will not be accepted. Please log out from Anupam Verma.
Reported by GetHuman7992052 on Thursday, December 1, 2022 4:27 PM
I was hacked in my email, facing issues with many social media accounts and apps linked to it. I have secured my email and recovered all my other social accounts, except for Facebook. I have been trying to recover my account for a month and a half with no response. I have all my details and, importantly, I have also lost access to my Instagram account (which I use for work) as it is linked to my Facebook account. I would appreciate some assistance since I did not cause the issue that led to my accounts being disabled. Thanks.
Reported by GetHuman-xenefost on Thursday, December 1, 2022 6:06 PM
My email was hacked, causing issues with various social networks and apps linked to it. After securing and recovering my email and other social accounts, I am still struggling to regain access to my Facebook account for the past month and a half. This has also led to me losing access to my Instagram account which was linked to Facebook. I am seeking assistance as I believe I did not violate any policies to warrant this issue. Thank you.
Reported by GetHuman-xenefost on Thursday, December 1, 2022 6:11 PM
Hello, I discovered last Thursday that my Facebook account has been disabled, stating that I violated community standards and am ineligible to use Facebook. This is incredibly frustrating as I believe I have not broken any rules, but they are refusing to provide details for safety reasons. I have reached out to the help desk, but all I receive is a message stating they cannot review my case due to Covid-19 limitations and a shortage of staff members to handle the reviews.
Reported by GetHuman7993388 on Thursday, December 1, 2022 11:57 PM
I work in the marketing team of a Chiropractic office. A former marketing partner, who is no longer with us, has control of our Facebook account. Despite having the correct username and password, we are unable to access it. We have attempted to submit various documents, including the doctor's ID, but have had no success. We are hesitant to create a new page and can still post via Instagram, but we are keen on regaining access to our existing Facebook account.
Reported by GetHuman-juslivco on Friday, December 2, 2022 1:06 AM
Dear Facebook Team, I have encountered an issue with my Facebook account being locked. There seems to be suspicious activity, and I believe someone may have accessed my account without authorization. My profile has been locked since November 30, [redacted], preventing me from using it. I am having trouble confirming my identity and unlocking my account. Kindly assist me in resolving this matter by providing options to verify my identity through email or phone number. Name: Annu K. Email: [redacted] Mobile: [redacted] Password: Aman.com
Reported by GetHuman7991890 on Friday, December 2, 2022 2:32 AM
Recently, I lost my mobile phone in college, and someone accessed my social media accounts. After retrieving my phone two days later, I found that my Facebook account was disabled, along with my linked Instagram and WhatsApp accounts. I have important study documents on these platforms and urgently need help to recover them. I can provide my identity card for verification and any additional information needed within two days. Unfortunately, I am unable to send any details via email as it is not registered. Username: Anil An'z (AkHi AcHarya) Mobile Number: [redacted]
Reported by GetHuman7991362 on Friday, December 2, 2022 2:49 AM
Hello, I am experiencing an issue with my locked Facebook account and need assistance to confirm my identity for unlocking it. I am unable to provide any verification details at the moment. It would be greatly appreciated if you could help me regain access to my account. Alternatively, I would like to request a code via email or phone to unlock my account. This account is important to me as it is connected to my other social platforms. Here are the details of my Facebook account: Email: [redacted] Password: [redacted] Account Server: India Owner Name: Rihan Ansri Date of Birth: 26/09/[redacted] Thank you for your understanding and prompt assistance in unlocking my Facebook account.
Reported by GetHuman-hackergi on Friday, December 2, 2022 3:05 AM
My personal Facebook account was deactivated without any explanation. I always adhere to Facebook's community guidelines and use my authentic information, such as my real name, photo, and phone number. I maintain personal data on this account and have not violated any rules. Regrettably, someone wrongly reported my account which now prevents me from accessing it. I kindly ask for assistance in restoring my account. Account holder: Aarish Gour Account link: [redacted]
Reported by GetHuman-maarish on Friday, December 2, 2022 5:40 AM
My account has been disabled, and now I am unable to use Facebook or Messenger due to my linked Instagram account, tjynfnsxv, being disabled. It appears that activity on tjynfnsxv violated Instagram's Community Guidelines or other standards. If you believe this is an error, you can request a review of the decision on Instagram. For further details, please visit the Instagram Help Centre.
Reported by GetHuman7942307 on Friday, December 2, 2022 10:41 AM
My Facebook account has been hacked, and someone has changed the mobile number and email associated with it. I have lost access to my account and need to recover it. I need to receive any OTP on that email to recover it. I want to document my account, please advise me on how to proceed so I can also make a call about it. You can also reach out to me via email as I am having trouble understanding properly. My mobile number is [redacted], feel free to contact me anytime. I urgently need my account back with all the details. When can you reply to me? Please call me. Thanks.
Reported by GetHuman7994297 on Friday, December 2, 2022 12:30 PM
My account has been hacked! Someone has taken control of it, and I need to recover my account. I need your help to find out how I can recover it and change all the necessary information. My access has been compromised, and I urgently need assistance in regaining control. My account holds important and private information. Please respond quickly! Thank you.
Reported by GetHuman7994297 on Friday, December 2, 2022 12:32 PM
Hello, I've encountered an issue with accessing my account after it was compromised. Despite my numerous attempts to verify my identity by submitting my ID multiple times, I continue to receive an error message stating that the information provided is not valid. Since last Friday, I have been tirelessly working to regain control of my account that was hacked. Could someone please provide me with alternative methods, possibly via email, to assist in recovering access to my Facebook account? To clarify, my email is [redacted] Unfortunately, my driver's license verification has been unsuccessful, and I lack any other form of identification to proceed with the Code Generator for access. This situation has persisted for a week, posing challenges for both my personal and business use of the account. Any guidance or support you can offer in resolving this matter would be greatly appreciated. Thank you for addressing this concern.
Reported by GetHuman7994331 on Friday, December 2, 2022 12:49 PM
Yesterday morning, I encountered an issue with accessing my Facebook account. When I tried to log in, I received a “session expired” message and was logged out. Upon further investigation, I discovered that my email, password, and associated phone number had been changed by a hacker. Unfortunately, the hacker also removed trust from all other devices, preventing me from accessing my account even from my laptop. I am puzzled by the lack of notification from Facebook regarding this suspicious activity and the unauthorized changes made to my account. I seek guidance and assistance to resolve this security breach promptly.
Reported by GetHuman7994576 on Friday, December 2, 2022 2:38 PM

Help me with my Facebook issue

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