Facebook Customer Service Issues

Archive 1701

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1701. It includes a selection of 20 issue(s) reported October 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook team, I am reaching out for assistance regarding my locked Facebook account due to an issue with confirming my identity. Your help in unlocking my account is greatly appreciated as it holds significant importance for me. I kindly request you to either change the option causing the issue or unlock my account directly. Here are my account details: Name: Payel Khatun Phone number: [redacted] Password: Payel@Khatun Email: [redacted] Thank you, Payel K.
Reported by GetHuman7868427 on Sunday, October 9, 2022 10:22 AM
Dear Facebook Team, I kindly request assistance in resolving an identity issue with my Facebook account. I am encountering a problem with access, and I believe it is essential to address it promptly. I am using a Samsung device for my personal Facebook account. Your attention to this matter is greatly appreciated. Thank you for your help.
Reported by GetHuman-mmurslee on Sunday, October 9, 2022 10:35 AM
Dear sir, on your Facebook page, political leaders are aggressively sharing videos. We only expect you to regulate this. Leaders who are distorting people by making politics commercially motivated, are switching parties and speaking aggressively about one party today and another party tomorrow. If we question or comment on such individuals' history seen by the common public, why are they taking actions like restricting comments, blocking our IDs, and being selective in broadcasting these events? This is violating our personal rights and freedom of speech, harming only you. Please rectify or address such actions, or we will have to seek the help of opposition parties in Andhra Pradesh to defend the rights of the public and the right to freedom of speech. Could you please acknowledge my request? Stop the misuse of your Facebook by the YSRCP to restrict the people and suppress those who question them. Wishing for proactive individuals to address such concerns.
Reported by GetHuman7868628 on Sunday, October 9, 2022 1:02 PM
Hello, my personal Facebook account has been permanently disabled, and I assure you that I have followed all of Facebook's community guidelines. I have already confirmed my identity with Facebook and have not engaged in any illegal activities on my account. I have important personal data stored on my Facebook account, and I believe it was disabled without a valid reason by your security system due to someone reporting it. I submitted my official documents to your Facebook team two days ago but haven't received any response yet. I kindly request you to please reopen my disabled Facebook account as soon as possible. Thank you.
Reported by GetHuman7868727 on Sunday, October 9, 2022 2:13 PM
My account has been disabled. For further details, please check the Help Centre. The account was disabled on October 9, [redacted]. If you believe it was a mistake and wish to submit more details, you can do so through the Help Centre within 30 days of the disablement. Beyond that, the account will be permanently disabled, and review requests will not be feasible. To download your information or for additional assistance, visit the Help Centre. If you are not Vikas, log in here.
Reported by GetHuman-bhaiv on Sunday, October 9, 2022 2:39 PM
Appeal for Account Review Hello! To the Facebook team, my account under the name of [redacted] has been disabled by the Community. I firmly believe I have not violated any rules and respect your guidelines. I believe there may have been an error, so I kindly ask for a review of my account to reactivate it promptly. This is urgent as my account is linked to various social media platforms like PUBG Mobile, Instagram, and other apps I obtained from the Play Store. I have always adhered to your regulations, yet my account was still disabled. I urge you to expedite the review of my account and enhance your reporting system. Please, it is crucial for me to recover access to my Facebook account. Thank you for your attention.
Reported by GetHuman7869138 on Sunday, October 9, 2022 6:24 PM
Hello, Recently, my Facebook account, which I've had for approximately 13 years, was disabled by Facebook last Friday. I have been trying to contest this through the "Contact Us" link on the Help Center page, but every time I attempt to send the details, I receive an error message stating they can't review it due to fewer staff available during the pandemic. I am unsure why my account was disabled but suspect it may have been malicious or due to a hack since I recently changed my passwords after a data leak warning. I am worried about losing all the photos and messages over the years, especially important business contacts on my page as I run a plumbing/bathroom fitting business. Despite my efforts to contact Facebook through various means, I have not received any response. This situation is causing me a lot of stress, and I hope for a resolution soon. Thank you. -Gary N.
Reported by GetHuman-garynoak on Sunday, October 9, 2022 8:30 PM
My account got hacked, and the email address and password were changed. The email that took over is etti*****@hotmail.com on Sunday, October 9, [redacted], at 9:27 AM UTC+08. I have attempted to recover my account but have been locked out due to the email address and password change. I haven't been able to reach anyone. I am extremely upset. There are memories and contacts that I may lose access to if I can't get into my account. Please assist!
Reported by GetHuman-kzimmard on Sunday, October 9, 2022 11:49 PM
I am having trouble accessing my Facebook account. I changed my phone number and can no longer receive the two-factor authentication code as it's going to my old number. Despite providing both email addresses, my new phone number, changing my password, and even uploading my driver's license, I haven't received any assistance. My accounts were hacked, and I need the two-factor authentication disabled on Facebook, Instagram, and Messenger. I can't login from a "known" browser, and I can't receive the code due to the old phone number. Two-factor authentication is causing more problems than it's solving. Thank you.
Reported by GetHuman-thmarmyo on Monday, October 10, 2022 1:19 AM
Recently, Jitendra, you have received a decision regarding your Facebook account on September 25, [redacted]. Please stay tuned for further updates on this matter. Currently, your account is not visible to other users on the platform. The review process for accounts is experiencing delays due to the impact of the COVID-19 pandemic. There may be limitations on our ability to promptly review your account. If it is found that your account complies with the Community Standards, you will regain access to Facebook. However, if your account is found to be in violation, it will be permanently deactivated, preventing further appeals. Thank you, and please log out of Jitendra Thakur's account.
Reported by GetHuman7869597 on Monday, October 10, 2022 1:30 AM
My account has been disabled. For further assistance, I recommend visiting the Help Centre. My account was disabled on September 24, [redacted]. If you believe this action was taken in error, you can provide additional details through the Help Centre within 30 days of the disablement. After this period, the account will be permanently disabled with no option for review. If you are not Suraj, you can log in using another method. You can also download your account information. Visit the Help Centre for more details.
Reported by GetHuman7861773 on Monday, October 10, 2022 6:34 AM
My account has been disabled and I believe it was done in error. I am a genuine user of this account, Suraj Mal Rao, and I provided all the necessary identification to verify my identity. I respectfully request the Facebook Team to review my appeal and reactivate my account promptly. Thank you for your assistance.
Reported by GetHuman7861773 on Monday, October 10, 2022 6:39 AM
Dear Sir, My account with the username [redacted] has been disabled. I respect your community guidelines and believe there may have been a mistake. I kindly request a review of my Facebook account as soon as possible. This is urgent for me as my account is linked to other social media platforms like PUBG Mobile and Instagram, as well as various money apps from the Play Store. I assure you that I have followed all the rules and regulations. Your prompt review and an update to the reporting system would be greatly appreciated. Thank you for your assistance. Sincerely, Vishal Ahir Contact Number: [redacted] Email: [redacted] Date of Birth: 5/6/[redacted]
Reported by GetHuman7868156 on Monday, October 10, 2022 8:19 AM
Dear sir, My account "[redacted]" has been disabled, which I believe is a mistake. I kindly ask you to review my account and reopen my Facebook account promptly, as it is crucial for me, especially since it is linked to other social media platforms and apps. I have always followed the rules and guidelines, so I am surprised that my account was disabled. Please, review my account promptly and update your reporting system. Thank you for your attention. Best regards, Vishal Ahir
Reported by GetHuman7868156 on Monday, October 10, 2022 9:04 AM
Yesterday, my Facebook account logged out unexpectedly and now I am unable to log back in. I am unable to reset my password because my current email and phone number are not linked to my account. My account name is [redacted] and it is under the name Liza Bob. I have never posted anything inappropriate on Facebook, yet upon trying to log in, it states that my account was suspended on Oct 10th. I am seeking assistance in reinstating my account promptly as I always abide by Facebook's guidelines. Please contact me at your earliest convenience as I rely on Facebook Messenger to communicate with a close friend whose wife is unwell. I kindly request to update my email to [redacted] and my phone number to [redacted] for security code purposes. Your help in resolving this matter efficiently is highly appreciated. Thank you, Robert Gould.
Reported by GetHuman7870323 on Monday, October 10, 2022 12:57 PM
When I initially created my Facebook account, I used my email address, [redacted], and named the account Bob Liza. Later on, my wife made her own account with the name Elizabeth and her own email address and phone number. The issue I am facing now is that every time I try to log in, I get directed to her old, inactive account. My problem has two parts. Firstly, I can't reset my password because it requires a security code sent to her old email and phone number. To resolve this, I need to change the email to [redacted] and the phone number to [redacted]. Secondly, both my account and my wife's old account were suspended on October 10th without any clear reason, leaving me locked out of my account. My email is [redacted], and my account name is either Liza Bob or Bob Liza, I can't recall which.
Reported by GetHuman7870323 on Monday, October 10, 2022 1:51 PM
I encountered an issue trying to log into my Facebook account due to forgetting my password. When attempting to request an SMS code for password reset, the code never arrives at my phone. Further, when clicking on "Forgot Password" and choosing to identify myself, I encounter a message preventing me from proceeding. It indicates that I cannot try another device for security reasons. The message states that if access to the login email or phone number is lost and no longer have a recognized device, Facebook cannot provide an alternative way to log in to ensure account security. While this is frustrating for regaining account access, it is a security measure to prevent unauthorized users from gaining entry.
Reported by GetHuman-big_vill on Monday, October 10, 2022 5:14 PM
I listed an item on Facebook Marketplace that I've owned for 4 years. I made some improvements a day later, and suddenly after 2 hours, I lost access to the marketplace for supposedly not following the 'Community Standards', when I know I did nothing wrong. I requested to regain access, but the process had no questions about my appeal and lacked any information. I'm urging Facebook to restore my marketplace access because I am certain I did not violate any rules.
Reported by GetHuman-protwobo on Monday, October 10, 2022 11:41 PM
I am seeking the reinstatement of my Facebook and Facebook Messenger accounts. I do not understand why my account was suspended as I have always abided by Facebook's rules. Recently, my Laptop, Chromebook, and desktop computers were hacked, and I have been working tirelessly to restore them. Currently, only my cellphone and Chromebook are functioning properly. I rely on Facebook to stay in touch with family in Mexico and local friends. I assure you that I have never violated any of Facebook's policies. My accounts are linked to my email, [redacted], and are named Bob Liza. Please assist me in resolving this issue promptly. Thank you. Robert Gould
Reported by GetHuman7870323 on Tuesday, October 11, 2022 9:29 AM
Hello, I need assistance with recovering my hacked Facebook account, which was accessed by individuals outside of Romania. I am providing details to explain the situation and request help. My account was initially blocked around September 4 with a 30-day appeal period. However, when attempting to contact Facebook via the contact form, I encountered a blockage preventing me from reaching out due to the non-functional form. The hackers, who gained control of the account with admin privileges for our restaurant page "RestaurantPizzerieBigMic" on Facebook, proceeded to create ads under our page's name. During the 30-day period, they ran an ad resulting in a charge of [redacted] lei. Recently, I discovered another unauthorized ad created by them, indicating potential future charges. Additionally, both admin accounts associated with the page, myself and a friend, were blocked without any recourse. I wish to provide evidence proving ownership of the accounts. Details regarding the Facebook accounts and relevant information are outlined below for your reference. Thank you for your assistance.
Reported by GetHuman7872721 on Tuesday, October 11, 2022 11:17 AM

Help me with my Facebook issue

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