Facebook Customer Service Issues

Upon moving to a new apartment, I faced a five-month wait for Internet service. Once connected, Facebook prompted me to reset my password. To my surprise, I ended up in Sue Decker's account, though mine is Sue Knott Decker. I attempted to contact Facebook regarding this issue but received no response. Yesterday, the same situation occurred, leading me into Sue Decker's account without realizing. I am genuinely sorry for this mix-up and wish to correct it as soon as possible. It is confusing as sometimes I am asked to choose between Sue Decker and Sue Knott Decker when logging in. I am reaching out for assistance as this problem has recurred, causing me frustration. Your help in resolving this matter would be greatly appreciated.

Hello, A few days ago, all of my internet accounts got hacked. I managed to set a new password for my Facebook account, but now I can't log in because of the two-step authentication asking for a 6-digit code that I can't find. I've tried uploading my ID to Facebook to recover the account, but it's not working on any of the devices I've attempted it on (a laptop, an office computer, an iPad Air 4, and a Samsung Galaxy S9). The system keeps rejecting the photo, claiming it's either impossible to upload or too blurry. I need assistance from a human and not an automated response. Thank you, Victor D.

Hello, To the Facebook Team, This is pushparaj Menan from Sri Lanka. I recently discovered that my account was hacked. The email associated with my account has been changed by the hackers, preventing me from accessing it. I have tried to upload my ID and passport photos multiple times, but the system seems to be slow and unresponsive. Despite my efforts to enhance my security settings, the hackers still managed to breach my account easily. Please assist me in recovering my account or, if not possible, kindly disable it. I have attached my ID proof for your verification. Thank you for your help and support. Pushparaj Menan Facebook page: MENAN MEDIA Sri Lanka Contact Numbers: [redacted], [redacted]

My Facebook account got hacked on August 11, [redacted]. The hacker altered my email, password, and phone number. Despite multiple reports, the hacker keeps changing my password. Facebook is sending password resets to the hacker's email. I've been facing this issue for a week now. My consistent information for years has been [redacted] and [redacted] I've uploaded my Driver's License, which was accepted, and I was told a link would be sent to me. However, it appears to be going to the hacker's email. I've checked my spam folder, but no luck. The hacker continues changing my password. Thank you for your assistance.

Dear Facebook Team, I am reaching out regarding my friend's disabled Facebook account. He is known for his activism and humanitarian work. Please consider reactivating his account after reviewing his written report. Dear Facebook Team, My Facebook account has been disabled by mistake. I am a user who adheres strictly to Facebook's terms and conditions. The post in question was in Pashto, promoting a positive message and advocating against child abuse. I kindly ask the Facebook community to review the caption of my post, as it aligns with Facebook's community standards. If any concerns have arisen, I sincerely apologize for any misunderstanding as my intention was to spread a positive message. I am committed to upholding Facebook's community standards. I urge you to reinstate my account as losing access would mean losing personal data. I trust Facebook values user data security. Thank you, Username: ايوب خوشال Mobile Number: [redacted]7 Email: [redacted]

Dear Facebook Team, I believe there has been a mistake regarding my Facebook account. I am a user who always abides by the terms and conditions set by Facebook. The post in question was in Pashto, showcasing a positive message and standing against child abuse. I kindly request the Facebook community to review the caption of my post as it aligns with community standards. Should Facebook deem it against their standards, I apologize for any misunderstanding, as my intention was to spread a positive message. I assure you that I will continue to adhere to Facebook's community standards. Please, I urge you to restore my account as it contains important personal data, and I trust that Facebook values its users' data greatly. Thank you, User: ايوب خوشال

I am Keyshanique Drew, aspiring to become an entertainer. I have put in years of effort to build my presence on Facebook and Instagram. Recently, I encountered severe treatment from Meta, which has been disheartening. My accounts, where I invested significant time and money, got disabled due to sharing a video game clip that supposedly violated their terms. Originally locked out of Facebook, I discovered my Instagram was inaccessible too since it was linked. Now, even on WhatsApp, due to supposed terms violation, I can't message my family. Despite reaching out through various channels, including writing to Mark Zuckerberg, I have not received any assistance. It is immensely frustrating to be facing consequences for something I did not do, especially when there seems to be a lack of real agents to help resolve such issues at Meta. This situation has left me devastated as these platforms were crucial for both my modeling career and family connections. My distress stems not from losing social media access but from losing everything without justification.

My account linked to [redacted] was hacked last year, and I am still unable to access it. When I try to log in, it directs me to a two-step verification code generator that should send a code to my cellphone via text message. However, I do not receive this code on my phone. I never authorized the two-step verification with my phone number, so it seems the hacker substituted their number instead. After this, I am prompted to provide some form of ID verification. I have submitted multiple copies of my driver's license, but I only receive an email from Facebook in Vietnamese stating they cannot help. The language on the Facebook website has been changed to Vietnamese, which I do not understand, indicating a possible Vietnamese hacker.

In July, I contacted Jonathan Hooper from TMA Plant and Equipment in Manchester. We agreed on a price and signed a contract (now known to be bogus). I sent half the money and was scammed, receiving nothing in return. Despite reporting to you, the FCA, and their hosting companies, the advert on Facebook remains active, with [redacted] people saving it. I urge you to take it down as it is misleading. Please address this issue promptly before more fall victim. I have contacted you before, but no action has been taken against him or the ad. I appreciate your attention to this matter and confirmation of this email. Thank you. - Denise Andrews, UK.

Добрый день. У меня возникли сложности с доступом к моему аккаунту на Facebook. Для подтверждения личности требуется ввод кода, который отправляется по СМС или на электронную почту. К сожалению, мои прежние контактные данные не актуальны из-за смены номера телефона и места проживания в г. Бердянске. Прошу помощи в решении этой проблемы. Мой новый адрес электронной почты: [redacted] Благодарю за поддержку.

I have been on Facebook for many years, and all my friends and family, who live in the USA and Australia, are on there too. I have been ill for several months and managed to get a laptop from my brother to log in to Facebook, only to find my account blocked. I have never violated any Facebook rules. I have been unwell, and now when I need the support of friends and family the most, you have blocked my access. I have never posted anything offensive on Facebook. I made a mistake in the past, but I have never discussed it on Facebook. I am very ashamed of it, and now, when I need support to recover, you have prevented me from reaching out. I would like an official reason for why my account has been blocked, especially when I need to connect with my loved ones during this difficult time. I have never been in any legal trouble, except for one mistake, which I have never glorified on Facebook. Being isolated from my friends and family during this recovery is very lonely. I urge you to reconsider and provide me with a proper explanation. Thank you. - Miss JS

I recently encountered a troubling situation with a fraudulent META ads account that led to unauthorized charges on my PayPal for £87.50. After blocking the payments through my bank, I was refunded, but PayPal now shows an overdraft of -£87.50 and redirected me to contact Facebook for resolution. When attempting to report the hacked ads account to Facebook, the process seems to be automated, sending me in circles with no apparent way to speak with a human representative. In contrast, Google swiftly identified a fraudulent ads account, providing a refund link promptly after one email. Navigating Facebook's support system has been overwhelmingly difficult, leaving me feeling anxious and out of options. I hope to reach a resolution soon and have my stolen funds refunded by Facebook to close both accounts. Thank you for your help.

I had an unsettling experience with a former employee who hacked into my Facebook account due to my lack of security measures. After removing most of my friends and briefly deactivating my account, I reinstated it. Despite giving this person a chance, I eventually had to let her go for various reasons. Now, I'm concerned about the security of my Facebook account as she knows personal details about me and my lack of computer knowledge. I am considering deleting my account or looking for a way to remove her access. I enjoy connecting with old friends and fellow soccer players from my coaching days over the past 38 years. I'm reaching out for assistance as I feel uneasy about the situation, but I value my online interactions.

Hello Team Meta, My name is Muhammad Saad Salman and you can reach me at [redacted] I work as a media buyer and provide Facebook ads services, which are crucial to my work. Unfortunately, my official Facebook account linked to the details above was hacked on August 13, [redacted]. It has been under review since then. I want to clarify that all the improper actions were done by the hackers, not by me. The situation is severely impacting my business and creating a negative impression on both current and potential clients, as I cannot manage their ad accounts. In light of the challenging global economic situation, this issue is especially critical as my work on Facebook is my main source of income. I kindly request your assistance in resolving this matter promptly. I have attached screenshots and my official government ID for verification purposes. I am worried that unless this situation is addressed soon, my account may face permanent disabling, despite not breaching any policies due to the actions of the hackers. I appreciate your prompt attention and look forward to a positive resolution.

Dear Sir/Madam, I suspect my Facebook account has been compromised. When attempting to log in, I receive an error message stating that my password is incorrect and prompting me to create a new one. Unfortunately, I am unable to regain access as the associated email and phone number are no longer available to me. I have provided relevant details and evidence in hopes of resolving this issue promptly. Profile Link: facebook/met2dipak Facebook Profile: Dipak Sarkar (Bapi) Additional Information: - Previous Password: Dipak$Bapi$Dhainagar$[redacted] - Date of Birth: 26/12/[redacted] - Facebook Mobile: [redacted] - Former Email: [redacted] - Hacker's Email: [redacted] - Nickname: Bapi Thank you for your assistance. Yours faithfully, Dipak Sarkar

Dear Facebook Team, I am writing to address the issue with my Facebook account. My name is Md. Dealar Hossain, and I have been a loyal user of Facebook for several years without violating any of the platform's rules. I was dismayed to discover that my account was recently suspended. I can confirm that the account in question is my genuine personal account, and I have even submitted my Government NID card as proof, which displays my own photos and matches my provided information accurately. This situation has caused me great distress as this account is how I am recognized by my relatives, local community, friends, and followers. It holds significant importance to me. I kindly request a prompt response from your team in reinstating my account. Thank you for your attention to this matter. Sincerely, Md. Dealar Hossain

To verify your account, please upload a photo of your official identification, such as a driver's license or passport. Your ID will be securely stored and deleted within 30 days after the confirmation process is complete. Facebook may involve trusted service providers to assist with the verification. For specific ID types accepted, kindly refer to the website. Thank you.

HSBC Insurance Advertisement Advertisement Feedback Thinking about retirement early is quite surprising! Drive and explore what you can achieve then! Also, think about how you can enjoy your cosmic future? Why not simply click into HSBC Insurance LIFE Talk game and explore how you can begin to prepare! **Regarding Facebook Account Suspension** My Facebook account, LEI KUOK KEI, was unexpectedly disabled without any reason provided. I am unable to appeal or understand the cause. Can someone assist me in recovering my account or provide guidance on the appeal process? When I try to appeal, I receive a message stating my account violated Community Standards without specifics. I am at a loss. Thank you.

Hello Facebook Team, I am a long-time user of this Facebook account, and your security team mistakenly disabled my account. I have provided all the necessary information to review my account against the Facebook Community Standards. Kindly reconsider and reopen my Facebook account at your earliest convenience. Thank you, Arpit C. Country: India

Hello, my name is Rosa Armiero, and I am from Caserta, born on 03/19/[redacted]. The issue began roughly 20 to 22 days ago when I started receiving multiple requests to change my password on my Facebook account under the name Rosa Armiero. Each time I attempted to reset it, I encountered difficulties accessing my account, eventually leading to it being blocked. Despite my efforts, including submitting identification documents on the support site and receiving a code via SMS, my account remains disabled. Moreover, my Instagram account, linked to the Facebook profile, has faced similar issues and has been deactivated for allegedly not following the guidelines, possibly due to being hacked. I am seeking assistance in recovering my accounts, as I have always adhered to the guidelines and have not received any prior warnings or reports. I even managed a page associated with my account, which now I can no longer access, jeopardizing years of work. I appreciate any help in resolving this matter promptly. Thank you to all the staff for your anticipated assistance.