Facebook Customer Service Issues

Archive 1676

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1676. It includes a selection of 20 issue(s) reported July 15, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, the issue began on July 14, [redacted] when I was discussing money management and investments with a girl. She advised me to add her Gmail to my account to receive money. When I later requested my account back and shared my concerns, she ignored me. Despite my friends reporting this, the account remains active. I use my main account for modeling, and it's distressing to see someone pretending to be me and contacting my friends and family. Any assistance in regaining access to my account would be greatly appreciated.
Reported by GetHuman-gissiral on Friday, July 15, 2022 6:38 AM
Your email and phone number are added to Facebook, and if your birthdate matches as well as your identity, things should be fine. If there are any issues, I have a video in which I explain how you can unlock your account using your mobile phone. You can do it yourself from your mobile device. I have explained how to unlock a locked Facebook account. If you face temporary account lock issues, I provide solutions in Hindi. If your account is locked, contact support to unlock it. I explain the process of confirming your identity to recover your Facebook account. If you are locked out of your account, use the mobile device you originally used to unlock it. I demonstrate how to use the "Get code by phone" and "Get code by email" options to unlock your account. There are new tricks for unlocking a Facebook account in [redacted].
Reported by GetHuman7635465 on Friday, July 15, 2022 7:58 AM
Your email and phone number on Facebook and date of birth being the same will not result in your account being compromised easily. If you are locked out, I have shared a video on how you can unlock your account using your mobile device. Ensure to unlock it using the same mobile device you used to create the account. Facebook account locking can be frustrating, but following the steps in the video will help you resolve it. Make sure to authenticate your identity and follow the provided steps to regain access to your account. The video explains how to unlock your Facebook account and provides solutions in Hindi. Remember to use the "Get code by phone" or "Get code by Email" options to receive the necessary codes for unlocking. Stay informed about new tricks and tips for unlocking Facebook accounts in [redacted].
Reported by GetHuman7635465 on Friday, July 15, 2022 7:59 AM
I have recently received threats and explicit abuse from a Facebook seller. Over the last two weeks, I have been scammed about six times on Facebook without any action taken by Facebook to address this issue. The latest incident involved physical threats and the seller even mentioned putting me on pedophile hunters websites. If this is the kind of behavior that Facebook supports, I am considering cutting ties with the platform. I have lost around £[redacted] to multiple sellers who continue to operate unchecked. Facebook needs to address the rising trend of scams and abuse on their platform. I am appalled by the messages I received today from Lewis Olroyd. My safety has been compromised as my partner's address was shared with this individual whom I paid for an item that was never delivered. Additionally, he is selling stolen PS5s in messages to other buyers. It is disappointing to see Facebook transform from a relatively safe platform to an unregulated space for fraud and abuse. I am deeply concerned and have taken measures to protect myself. I hope that someone at Facebook takes notice of these issues and takes action.
Reported by GetHuman-pgndtltd on Friday, July 15, 2022 1:35 PM
I recently had a video flagged on Facebook due to a misunderstanding. Even after changing my password for security reasons, I forgot to note it down. This led to being locked out of my account. I've attempted various methods to regain access, including using my old password, attempting a password reset via phone number, and emailing Facebook support without success. Despite uploading my passport and state ID and multiple email attempts, the issue persists. A friend who faced a similar situation managed to regain access with help from a contact within Facebook, who wished to remain anonymous.
Reported by GetHuman7637146 on Friday, July 15, 2022 7:11 PM
While I was adding friends from school on my Facebook account under the name Shira Ann, I suddenly got locked out. I would like to regain access to this account. The phone number linked to Shira Ann's account is 1[redacted]. Additionally, my other account under the name Shira Makowsky was disabled due to having multiple accounts. I misunderstood the rules and would like it to be reactivated. The email connected to the Shira Makowsky account is [redacted]
Reported by GetHuman-shiramak on Friday, July 15, 2022 8:45 PM
Dear Support Team, I am writing to address the sudden disabling of my official Facebook account, which was linked to my Instagram account. I have always abided by the community guidelines set by Facebook and have not engaged in any illegal or inappropriate activity on my account. My real name and date of birth match the information provided on my account. I have submitted a request to the Facebook team to review this issue and kindly ask for your assistance in recovering my account. Thank you for your prompt attention to this matter. Sincerely, Toshesh S. Email: [redacted] Instagram username: king__of__devils___001
Reported by GetHuman-tosheshs on Sunday, July 17, 2022 11:25 AM
I'm unable to access my Facebook account. It's causing a lot of stress. I've had the account since I joined Facebook and I'm worried about losing all the photos of my family, especially my dad, children, and grandchildren. I also run a business page, Absolutely Scrumptious (Scrumptious Cakey), featuring my cake creations. I'm devastated as someone reported me for breaking community standards on my business page, and now I can't get into either account. I've always posted positive content on both pages. I'm incredibly frustrated and desperate to get my accounts back. Please help me. If you need more details, feel free to ask. I've been trying to reach out for weeks without any success. Your assistance is greatly appreciated as I can't bear to lose access to either of my pages.
Reported by GetHuman-melnixon on Sunday, July 17, 2022 12:49 PM
** UPDATE 31.7.[redacted] ** Apologies for posting this update in an unfamiliar section on the website. I've been attempting to resolve my Facebook login issue for over two weeks. Unfortunately, Facebook has permanently blocked my account after numerous unsuccessful attempts to log in. Despite entering my password and even receiving an offer for assistance through a verification code via text message, I encountered issues with receiving the texts in a timely manner. Upon sending a priority letter to Facebook's California offices, confirmed to be delivered, I have not received any response. I've consistently requested Facebook to email me a verification code instead of using text messages, a method they already utilize for password changes successfully. It appears that ensuring communication solely via email could resolve this matter efficiently. The lack of human involvement at Facebook may be hindering individual case resolutions. I've also sought help from an online Expert without success. Regrettably, as of 31.7.22, I fear I may have permanently lost access to my profile and two pages. A simple solution of emailing the code as requested could have prevented this situation. ** END OF UPDATE 31.7.22 ** I wanted to share an update following my recent submission regarding my Facebook account access issue. Despite verifying my identity and attempting to log in with an accepted password, I was unable to proceed due to the requirement of a code from an Authenticator app that Facebook did not recognize. While exploring additional solutions on the website, I tried emailing [redacted] per suggestions, but the email bounced back with a rejection notice. Just thought others might benefit from this information.
Reported by GetHuman-cathcmr on Sunday, July 17, 2022 1:12 PM
Good morning, I need help as a friend's Facebook page was hacked. I fell for a phishing email about a prayer group shortly after losing my niece and unwittingly gave out my email and a verification code to the hackers. This incident happened on 6/13/22. Subsequently, my own Facebook page got hacked, and I only realized when people started asking me about strange messages from my account. Despite attempting to change my password, the hacker beat me to it and took control of both my Facebook and email accounts. They even texted me from my phone number admitting to the hack. I was so scared that I blocked the number, created a new Facebook account, and disconnected it from my email. However, the hacker managed to access my Cashapp account. Reporting the issue to Facebook has not yielded any responses, and I'm at a loss on how to proceed. The hacker is now harassing my friends using my old Facebook page, and I have no access to it as the hacker has changed both the email and phone associated with the account.
Reported by GetHuman7641255 on Sunday, July 17, 2022 1:32 PM
Hello Facebook team, I am writing to inquire about the reason behind the disabling of my Facebook account. I have always used my account for personal use and have never engaged in any suspicious activity on the platform. Despite following all the guidelines, my account is now blocked without any explanation. I kindly request you to reconsider and restore my account. If needed, I am willing to provide my mobile number and password for further verification. Please review my account and address the issue accordingly. Thank you for your assistance. Sincerely, R K.
Reported by GetHuman-chatriro on Sunday, July 17, 2022 9:49 PM
Hello, I am reaching out because my personal Facebook account has been permanently disabled. I have always followed Facebook's community guidelines and have confirmed my identity. I have not engaged in any illegal activities or posted anything inappropriate. I have important personal data stored on my account, and I am concerned that it was disabled without a valid reason due to someone reporting it. I submitted my official documents to Facebook's team two days ago, but I have not received any response. I kindly request that you reopen my disabled Facebook account promptly. Thank you. Name: Rk Mizan Email: [redacted]
Reported by GetHuman7642781 on Monday, July 18, 2022 6:57 AM
Subject: Facebook Account Deactivated - Seeking Clarification Dear Sir or Madam, I recently joined Facebook to connect with a medical field group to stay updated on news and activities. After creating my account and not completing the profile immediately due to time constraints, I received a message stating my account was deactivated. Despite attempting to reactivate it, I was unsuccessful. Regrettably, no specific reason was provided for the deactivation. Strangely, the download of my information did not shed light on the issue – there were no signs of hacking or violating community guidelines. I am now aware that I am unable to create a new account according to Facebook's terms and conditions, leaving me permanently excluded from the platform. I kindly request clarification or a review of this situation. Sincerely, Günter W.
Reported by GetHuman-gwagenb on Monday, July 18, 2022 1:55 PM
To Whom It May Concern, Good afternoon! I recently encountered an issue with my Facebook account being shut down. I received a message requesting verification for my business account which appeared authentic with Facebook and Meta logos. Unfortunately, after providing my email and password information as requested, I received notice that my personal account was closed for not following Facebook's community guidelines. I believe my account was hacked, leading to this misunderstanding that is now negatively impacting my business. As a Holistic Business owner and Religious Chaplain with a background in criminal justice, it is crucial for me to abide by all rules and regulations. I kindly seek assistance in rectifying this situation and restoring access to my accounts. I sincerely request help in reactivating my Facebook account to ensure continuity for my business. Thank you for your attention to this matter. Respectfully, R.U. [redacted] [redacted] Facebook Personal Page: Rebeca Urias Facebook Business Page: Holistic Emporium LLC
Reported by GetHuman-rebecaur on Monday, July 18, 2022 4:57 PM
I manage a Facebook page called Savage The God VR. Recently, some of my videos have been partially muted in specific regions due to "copyright reasons," although this should only apply to two videos. Most of the content on my page features music from Uppbeat.io, a source of copyright-free tracks that I have a subscription for. Even with this music, my videos are still getting partially muted. I would like the partial mutes to be removed. If that's not possible, I request that this issue be resolved since I'm using copyright-free music and following the guidelines but still facing consequences.
Reported by GetHuman-dayblake on Monday, July 18, 2022 4:58 PM
I have recently encountered an issue with my Facebook account being blocked due to an inappropriate post allegedly involving children. However, I do not recall making such a post, and suspect that my account may have been hacked. I am unable to access my account to investigate further or dispute this claim. The recovery process is not accepting my phone number, leaving me at a standstill. As a business owner and a mother, I utilize Facebook for various legitimate purposes such as networking, college admissions, and sharing family celebrations. I urge the Facebook team to review my account promptly to clarify the misunderstanding and lift the suspension. Please address this situation as soon as possible for me under the name Bea Demirakos with the recovery phone number +[redacted]4. Additionally, my email address is [redacted], and I suspect my business account, On Point Land Services, might be involved in this issue. Your assistance in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman7644541 on Monday, July 18, 2022 5:55 PM
My Facebook name is Monica Garcia and the email I used is [redacted] Unfortunately, my account was hacked, and the hacker changed my email and phone number. Despite multiple attempts to recover it, including reporting it as a scam with a friend, all my efforts have been denied. I have also reported that my children's pictures are still on there and that the hacker is using other people's images, but those reports were also declined. I have precious pictures of my kids and late grandparents on that account that I want to retrieve. The hacker demanded $40 for the password, which I refuse to pay. I am desperate and unsure of what steps to take next. They even sent me text messages asking for payment. Please assist me in getting back access to my account and recovering my cherished family memories.
Reported by GetHuman7644688 on Monday, July 18, 2022 6:29 PM
Dear all, I am reaching out regarding my hacked Facebook account, which I suspect occurred on July 13th, [redacted]. Since then, I have been unable to access my account due to a post violating community guidelines, which I did not make. I have attempted to change my password and undergo security checks, but I am unable to input the security codes received via email or mobile phone. The provided links for assistance ("www.facebook.com/hacked" and "www.facebook.com/identify") have not allowed me to successfully recover my account. I am seeking your assistance in restoring access to my account, as I have always maintained appropriate posting behavior on Facebook. Sincerely, Monika Hartl
Reported by GetHuman7644810 on Monday, July 18, 2022 6:57 PM
I have maintained a legal group page on Facebook for nine years. Lately, whenever I make a post, it gets flagged, despite no changes in my content. My group is Mule's Shooting Source, where I serve as a licensed Illinois concealed carry instructor approved by the state and federal governments. I have conducted these classes for over nine years to a loyal following. However, my posts are now consistently flagged, even though my content remains focused on promoting safe firearm practices without endorsing violence. I am perplexed as there are far more concerning posts on Facebook than my educational content. I rely on Facebook for all my advertising needs, and I would appreciate a review of this situation.
Reported by GetHuman-mulegb on Monday, July 18, 2022 8:05 PM
I have fallen victim to a severe hacking incident where the perpetrators have gained access to all my accounts. They have wiped out my information, purchased items using my Amazon account, acquired my personal data, and opened 16 credit cards in my name. Despite my attempts to report this to Facebook, I was locked out of my account and had trouble getting assistance. My iPhone has been disabled, and I am currently using my boyfriend's phone. I cannot access my email or phone accounts to recover any of my information. I have diligently tried to resolve this for a week with no success. I have provided extensive evidence of the hacking to various authorities. I am desperate for help to recover my accounts as all my communication now relies on my boyfriend's phone.
Reported by GetHuman-beckkra on Monday, July 18, 2022 10:52 PM

Help me with my Facebook issue

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