Facebook Customer Service Issues

Archive 1561

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1561. It includes a selection of 20 issue(s) reported December 8, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir, I would like to bring to your attention that my official Facebook account is linked to my Instagram account. Unfortunately, after one month, my account was disabled. I am unable to access both my Instagram and Facebook accounts. I assure you that I have always adhered to the community guidelines and have not engaged in any wrongful actions on my official Facebook account. Hence, I kindly request your assistance in recovering my personal Facebook account and reactivating my Instagram account. Thank you for your attention to this matter. Sincerely, [Your Initials]
Reported by GetHuman6888266 on Wednesday, December 8, 2021 9:21 AM
Dear Sir, My official personal Facebook account was hacked. The hacker has changed my email address, phone number, and password. I have tried to log in with my old password, but I am unable to access my account. The data stored in my Facebook account is crucial to me. I have attached a copy of my ID card for verification purposes. My name and date of birth match the information on my official Facebook account. I kindly request your assistance in recovering my hacked Facebook account. Thank you, Facebook Team Email: [redacted] Phone number: [redacted] Full Name: Joigoynti Malick Date of Birth: 01/04/[redacted]
Reported by GetHuman6888359 on Wednesday, December 8, 2021 10:28 AM
Hello, I recently faced an issue regarding my Facebook account. On 12.10.[redacted], my email linked to my Facebook account ([redacted]) was compromised. Consequently, my account, which I have had for over a decade, was banned. After regaining access to my email, I promptly appealed through Facebook's Help Center. Unfortunately, my appeal lingered in a pending review status for a month until my account was disabled due to the extended review period. Although I am uncertain of the actions taken by the hacker, it appears that inappropriate content was posted leading to the suspension. Additionally, my phone seems to have been blacklisted as I encounter an error message when attempting to log in from it. I acknowledge Facebook's strict policies on explicit content but wish to highlight that I am not responsible for the postings in question. Thank you, Stanislav D.
Reported by GetHuman6888448 on Wednesday, December 8, 2021 11:23 AM
Prabesh, you've contested the decision on 12 November [redacted]. Normally, we take slightly over a day to review your information. Currently, your Facebook account is not visible to others, and you cannot use it. Our next step is to re-examine your account; however, our review process may be impacted by the COVID-19 pandemic, resulting in potential delays. Depending on whether your account adheres to our Community Standards, you may regain access to Facebook. Conversely, if your account is found to violate our guidelines, it will be permanently disabled.
Reported by GetHuman-prabeshd on Wednesday, December 8, 2021 12:41 PM
Hello, I have been using my Facebook account since [redacted]. On November 24th, I received an email notifying me that someone with a new iPhone Pro accessed my account. Subsequently, on the 27th, my account was restricted for 30 days. During this time, I noticed advertisements popping up, which was confusing as I was already restricted. Then on December 2nd, my account was disabled. Despite several attempts to contact Facebook for assistance, I have not received a response. On December 7th, Facebook deducted money from my account. This situation has caused me to lose customers and money as my business heavily relies on Facebook for customer engagement. I have submitted an appeal form without any response. Additionally, my Facebook name does not match my ID, affecting my business with many followers. I am seeking assistance as I feel helpless in resolving these issues.
Reported by GetHuman-preshypr on Wednesday, December 8, 2021 12:44 PM
I was recently robbed, and unfortunately, I no longer have access to the cellphone number associated with my Facebook account. I also can't do a sim swap since the number has been associated with someone else due to inactivity for the past three years. When I tried to log in from my laptop, Facebook locked my account. Could someone please help me retrieve the verification code via email instead of the cellphone number? Thank you.
Reported by GetHuman-shadeonb on Wednesday, December 8, 2021 12:44 PM
My Facebook account is currently locked, and I am unable to unlock it as one of the options is requesting my date of birth which I cannot remember. Please assist me in changing this setting. Account Information: Full Name on Facebook: Dipak kr Paswan Email linked to Facebook account: [redacted] Password for Facebook account: deep111 Date of Birth on Facebook: Unknown Account Locked on: September 27 Thank you, Facebook team.
Reported by GetHuman6888605 on Wednesday, December 8, 2021 12:52 PM
Hello, I'm having trouble accessing my Facebook account because someone has hacked it. I am unable to receive the verification code on my phone for identity confirmation. The issue arose because a post with offensive content was shared on my account, but I did not make that post. I suspect that someone else accessed my account and made those posts. I would appreciate any assistance in recovering my account and being able to verify my identity via the phone number. Thank you for your help and I look forward to resolving this matter.
Reported by GetHuman-paveljd on Wednesday, December 8, 2021 1:02 PM
I am unable to unlock my Facebook account as I am prompted to enter my date of birth, which I do not remember. Could the option be changed for me, please? Account Information: Full Name on Facebook: Dipak kr Paswan Email linked to Facebook: [redacted] Facebook Password: deep111 Account was locked on: 27 September Thank you, Facebook Team.
Reported by GetHuman6888605 on Wednesday, December 8, 2021 1:13 PM
Subject: Urgent Account Security Issue on Instagram To Whom It May Concern, I regret to inform you that on 04/11/[redacted], my account was compromised by an unauthorized user, resulting in the suspension of our business account on Instagram. I can provide any necessary evidence to verify that [redacted] is indeed the rightful owner of the Facebook account cardetail.ruimelo. Our company, CAR DETAIL, has already submitted our visa number, company details, brand verification, and my personal ID for your review. We conduct extensive advertising on Instagram and Facebook - you may verify our legitimacy through our visa ending in [redacted], and we are prepared to share further card details as needed. Our registered address is Avenida Leite Vasconcelos 13, [redacted]-[redacted] Alfragide, Portugal, with fiscal ID PT[redacted]30. Having utilized our Instagram account since [redacted] with over [redacted] publications, we implore your urgent assistance in resolving this issue promptly. Best regards, Rui Melo www.cardetail.pt
Reported by GetHuman6888679 on Wednesday, December 8, 2021 1:19 PM
Hello, I need help accessing my Facebook account. I am unable to receive the verification code because it goes to a number I no longer have. I don't have any other verification options available. It's crucial for me to regain access to this account as I have had it for several years. Originally, the account was linked to [redacted], but I was instructed to change it to [redacted] for security reasons. Then issues started arising, and ultimately, the account got blocked due to what seemed like suspicious activity. However, the activity was mine as I was active for a long time, browsing friends and joining groups of interest. Suddenly, the account was blocked, and for nearly two months now I haven't been able to access it. I've tried everything, but there are errors. I can't change the number to receive the code in any way. I've given up and created new accounts, but they also got blocked. Please help. Here are my details for unblocking, I'll attach photos of my ID: Ɓukasz S. Cyrulik, January 30, [redacted] [redacted] then [redacted] Old number no longer valid: [redacted] Current number: [redacted]
Reported by GetHuman-priwati on Wednesday, December 8, 2021 3:09 PM
I have encountered an issue with 13 separate vendors on FB Marketplace cancelling my items after receiving payment. I have not received refunds totaling $[redacted].70 back to my bank account. I have reached out to each vendor after the cancellations, and they have informed me that Facebook Marketplace will reimburse me, yet no refunds have been credited to my account. I am willing to provide information on each purchase, including the vendor's name, item purchased, and price. This situation has been distressing for me as a single woman and teacher. Your help in resolving this matter is greatly appreciated.
Reported by GetHuman-darcyswh on Wednesday, December 8, 2021 3:56 PM
My email was hacked, and now I'm receiving strange emails. I lost access to my Facebook account due to alleged inappropriate posts. I believe the hacker who accessed my email is responsible. I need to recover my profile and photos, especially because my business account is linked to that profile.
Reported by GetHuman-theyls on Wednesday, December 8, 2021 4:03 PM
My Facebook account was hacked on May 10, [redacted], and the email was changed, making it impossible to recover through the usual code method. The affected account is named Nick Nation and is linked to my business page, The Habitat Hook. I've created a new Facebook account, but I urgently require access to my old account to manage my business page properly. At the moment, a friend is serving as an administrator for my Habitat Hook page, but they do not possess all the necessary rights that I would have.
Reported by GetHuman-nations_ on Wednesday, December 8, 2021 4:16 PM
I had trouble accessing my Facebook accounts after someone tried to change the password. Initially, I thought it was a mistake, but I received a code via email to reset the password. However, even after changing it, I couldn't log in. I noticed a confirmation code for a different name and struggled to access my accounts, including Karen Lozow and Lefteous Indignation. I have been using the Karen Lozow profile since [redacted] and took over Lefteous Indignation in [redacted] after its original deletion. I can confirm that I am not James Wood, and my online presence consists of one personal profile since [redacted] and a page called Lefteous Indignation with specific profile pictures.
Reported by GetHuman6889877 on Wednesday, December 8, 2021 5:47 PM
Dear Sir, As a student at a government college in Bangladesh, I have been using this account for the past 5 years without any issues. I am a huge fan of Mr. Mark Zuckerberg. My account has been disabled, and despite trying everything, I have been unsuccessful in reactivating it. This account holds great importance to me, and I am facing numerous problems with no assistance from Facebook. I have emailed my feedback to request a review of my account. Email: [redacted] Phone: [redacted]1 Name: Rahedin I. I kindly ask for your help as this account means a lot to me. I trust that the Facebook team will assist me in resolving this issue. Thank you, Rahedin I.
Reported by GetHuman6889879 on Wednesday, December 8, 2021 5:48 PM
I believe my Facebook account has been compromised. The password and email address associated with the account have been changed by someone else. Despite my attempts to reset the password using two different email addresses and providing identification, the hacker's email address remains on the account. Each time I manage to reset the password and log in, it is changed again shortly after, indicating the hacker is receiving notifications. I am seeking assistance to regain access to my account and have the unknown email address removed. Thank you.
Reported by GetHuman6890199 on Wednesday, December 8, 2021 6:47 PM
I woke up to find my Facebook account locked. The password, email, and phone numbers were all changed. The individual who did this created a new account using my phone number to confuse me and linked it to a blank FB profile. Now, every time I attempt to reset my password, I am logged out. Despite completing a verification process, I keep receiving an error message. I suspect I know the email associated with the unauthorized changes as I have a screenshot. How can I resolve this issue?
Reported by GetHuman6890616 on Wednesday, December 8, 2021 8:02 PM
My account has been hacked, and I'm unable to receive the password reset email as the hacker keeps blocking it by marking it as spam. Unfortunately, I have no way to contact Facebook to resolve this issue and remove the hacker's email. At this point, I just want to log in and close the account, as it's becoming more trouble than it's worth. I have already sent a picture of my passport and was provided with a reset code, but the hacker managed to access it and change the password. Now, I'm waiting for 24 hours, but I'm still getting an error message saying I've attempted too many times. I really need help with this situation. Kevin D. [redacted]
Reported by GetHuman6890755 on Wednesday, December 8, 2021 8:27 PM
I, Debra Longhorton, unfortunately fell victim to a scam on Facebook Marketplace. The individual created a fake PayPal account and deceived me into shipping a $5,[redacted].00 ring before payment. Despite attempts to retrieve the package, the scammer, identified as Mr. Oldayor Q. Joy, accepted it in Georgia and ceased communication. I have involved the police in this matter. The individuals involved, including Craig Williams, Loretta White Sheffield, Fridah Ndaka, and Lexi White, continue to operate on Facebook Marketplace, likely targeting more victims. It is crucial to raise awareness and prevent further scams from occurring.
Reported by GetHuman-sadytige on Wednesday, December 8, 2021 10:17 PM

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!