The following are issues that customers reported to GetHuman about Facebook customer service, archive #1560. It includes a selection of 20 issue(s) reported December 7, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
A few months ago, I logged out of my Facebook account. A friend informed me that a day later, they saw me online when I wasn't. Since then, I have been unable to log back in despite trying all available methods. My last hope is reaching out to you for assistance. I miss my account dearly and am in desperate need of regaining access. Your help in this matter would be greatly appreciated. Thank you.
Reported by GetHuman6883535 on Tuesday, December 7, 2021 3:11 PM
Hello, my Facebook account has been blocked after I made a change to one of my posts. I listed a piece of furniture for sale and marked it as sold while I had a buyer interested. However, the furniture is still available as I didn't sell it after all. I removed the "sold" status, which led to my account being blocked by Facebook. I would like to regain access to my account. Thank you in advance. Aurore C.
Reported by GetHuman-getauro on Tuesday, December 7, 2021 5:54 PM
I am confused as to why my Facebook account was disabled without any explanation or justification. I am reaching out to the Facebook team to understand the reasons behind this action and request their assistance in restoring my official account. I am eager to regain access so that I can log back in. I appreciate your prompt attention to this matter. Thank you.
Reported by GetHuman-almansha on Tuesday, December 7, 2021 6:10 PM
Hello,
Since 2/11, I have contacted you regarding an issue with my Facebook account. It has been deactivated or blocked due to my mistake while trying to delete my birthdate. I provided all necessary information and a copy of my ID.
My name on Facebook is Naïma Benferhat Ben naoui, and I am currently using the account Naïma Ben Naoui, born on 13/07/[redacted], French nationality. I would appreciate your help in recovering my account.
Reported by GetHuman-naimaben on Tuesday, December 7, 2021 6:28 PM
I recently logged into my account after two years, and when I tried to log in from a new device, it locked my account. I have access to the email linked to the Facebook account, but I do not remember or have access to the phone number associated with the account. Unfortunately, they are not providing me with the option to send a code via email to unlock my account. I am at a standstill, trying to figure out how to obtain this code. Please assist as soon as possible.
Reported by GetHuman-layceewi on Tuesday, December 7, 2021 8:02 PM
Dear Team,
I am writing to address the issue of my disabled Instagram account. It has been disabled for 2 days, and I am unsure of the reason behind this action. After thoroughly reviewing the community guidelines, I believe that there has been no violation on my part.
As a respected trainer, speaker, and social influencer, this situation has not only affected my online presence but also my ability to connect with my followers. Unfortunately, there seems to be no available contact point for me to seek assistance directly from your brand.
I kindly request for the prompt reactivation of my Instagram account with the username shailen_chouhan. You can reach me at [redacted]
Thank you.
Reported by GetHuman6886209 on Tuesday, December 7, 2021 8:50 PM
I am having difficulty accessing my Facebook account. The account details have been adjusted to be less searchable for work purposes. The associated email addresses are [redacted], [redacted], [redacted], [redacted], and [redacted] The account was searchable at www.facebook.com/jessholly2019 under the names Jess or Jay Holly. When I searched using the phone number [redacted]8, it was not found, but I received a data breach notification from McAfee in April [redacted] stating that my phone number was leaked by Facebook. The account is still linked to my Instagram account, waitwhichjess, with the email [redacted] Despite multiple attempts, I can't remember the password and may have locked myself out. I am unable to get assistance from Facebook to recover my account. I have photos, IDs, and friends who can confirm my ownership of the account. I created an additional Facebook account with the email [redacted] during my search but deleted it to avoid further complications.
Reported by GetHuman6886459 on Tuesday, December 7, 2021 9:29 PM
My Facebook account was hacked, and the hacker posted explicit images leading to its disablement. I have submitted an appeal, but I am worried because I couldn't specify that I was hacked. Despite changing my password, the hacker continues to try to reset my password, as I keep receiving email notifications about it. This situation is concerning as I have important company and work accounts linked to it, along with 15 years of memories. I really need to regain access to my account.
Reported by GetHuman6886662 on Tuesday, December 7, 2021 10:01 PM
I have been trying to resolve an issue with our business Facebook account, "Molly Johns Farm," where it has been taken over by someone who removed all administrators. Despite my emails, Facebook claims there is no sign of a compromise and advised me to contact the admin, but the current unknown hacker should not have control. I am the rightful owner of the business, logos, and photos. I am seeking further assistance to regain access. Your prompt help would be greatly appreciated.
Thank you,
Dorothy B.
Reported by GetHuman6887306 on Wednesday, December 8, 2021 12:16 AM
I believe my account has been compromised. I recently changed my password and added a new email address, but unfortunately didn't note it down. Following the reset process, I was prompted to enter a code instead of the password. However, I encountered an issue with the additional unknown email address listed on my account. Although I receive the reset code, it seems that it doesn't validate successfully. I am concerned that whoever has access to the unknown email address may be involved. I would appreciate any assistance in resolving this matter.
Reported by GetHuman6887482 on Wednesday, December 8, 2021 1:12 AM
I created a Facebook account in my name a few years ago and have been using it, but I lost access to my mobile phone and can't find the same number. I tried to recover my Facebook ID and password but was unsuccessful. Could you please help me recover my Facebook account? My name on Facebook is Manish Shekokar, and my Facebook ID is Nagaarjun Actor Images. Thank you.
Reported by GetHuman6887703 on Wednesday, December 8, 2021 2:48 AM
Subject: Assistance Needed with Permanently Suspended Facebook Account
Hello,
I am reaching out for help regarding my official Facebook account, which has been permanently suspended. I want to emphasize that I have always followed the Facebook community guidelines and have not posted any inappropriate content. My account's identity has been fully verified. I kindly request a review of the suspension and assistance in recovering my personal Facebook account. Thank you for your attention to this matter.
Reported by GetHuman6887841 on Wednesday, December 8, 2021 4:09 AM
I set up 2-factor authentication on my Facebook profile previously. Currently, I am unable to access my account as it requires a code for login, but I can't retrieve the code without accessing my account. Despite providing my ID photo, the support team has only assisted in changing the password, but the 2FA code remains necessary. As a result, my account seems to be deactivated for others as they can't search for me, though I can still locate it using my email or phone number.
Reported by GetHuman-samiewal on Wednesday, December 8, 2021 5:44 AM
Dear Sir,
I recently encountered an issue with my official Facebook account being disabled without any clear reason. I have submitted a request to the Facebook Team as I have always followed the community rules diligently, ensuring no illegal or inappropriate content is shared. My account reflects my authentic identity with accurate information like my real name and date of birth. I kindly request your assistance in recovering my official Facebook account.
Thank you,
Facebook Team
Email: [redacted]
Instagram User Name: Kishansseth
Full Name: Kishansseth
My Facebook Name: Virat Seth
Your prompt attention to this matter is greatly appreciated.
Reported by GetHuman-sethkish on Wednesday, December 8, 2021 5:55 AM
I struggle with my memory, which led me to run over my phone. Unfortunately, this has caused me to forget all my passwords for my emails and Facebook. I rely on my Facebook app for all my contacts, and without access for the last six months, I feel stuck. I don't want to start fresh as my old account holds sentimental photos of deceased family members and children. Despite trying for months to recover my account, I haven't found a solution. I urgently need to regain access to my Facebook account.
Reported by GetHuman6888024 on Wednesday, December 8, 2021 5:59 AM
I've created a personal profile, then a page was created and connected to my Instagram account. Later, I set up an advertising account and a business manager. After exploring the features in the advertising account, I disabled the personal advertising account and the business account (accounts with restrictions). I submitted my ID for identity confirmation but couldn't verify it, therefore, I can't request a review of the accounts. I've been stuck in this frozen stage since around mid-October.
I would like to unlock the accounts and remove the restrictions. What do I need to do for this? How can I fix the errors?
Reported by GetHuman-ekatstr on Wednesday, December 8, 2021 6:47 AM
Dear Facebook Security Team,
I am Markus Tritremmel, the owner of the full-service advertising agency "Media Lab Tritremmel GmbH" based in Neunkirchen, Austria, for over 7 years.
I am reaching out regarding a security issue that occurred in July this year on my personal Facebook account. I received notifications of password changes and login attempts from locations I have not visited. Despite changing passwords and trying to regain access, I faced challenges due to not having saved the 2-factor authentication code.
I have tried the standard verification process with documents like my passport and driver's license but failed due to not having access to the code generator or an authenticator app.
Given the tough year [redacted] was for my agency and myself, I seek your assistance in resolving this so I can resume managing my account and my clients' pages efficiently to enhance our social media marketing strategies.
I am willing to provide any necessary information and documents for verification.
Best regards, Media Lab
Reported by GetHuman6888092 on Wednesday, December 8, 2021 7:05 AM
Hello!
I am experiencing problems with feature restrictions in my advertising account and business manager. I have submitted documents for identity verification without success. My ad account ID is [redacted][redacted], and my business manager ID is [redacted][redacted]. Since mid-October, I have been unable to rectify the situation. I am unable to submit documents for additional review and identity confirmation.
What should I do in this scenario? How can I correct these errors?
Reported by GetHuman-ekatstr on Wednesday, December 8, 2021 7:14 AM
My account appears to have been hacked for some time now. The email linked to my account has been changed somehow. I cannot reset the password because a different email is now associated with the account! I have been trying for 2 days to recover my account, even sending in my passport! However, I am still denied access! How did the hackers manage to change my email on my profile?! And why am I not being allowed to recover it? The photo on my passport matches mine, as does the name and surname. What is the issue here?!
Reported by GetHuman6888196 on Wednesday, December 8, 2021 8:24 AM
Good day,
I am writing on behalf of Springfontein Wine Estate to address the issue regarding our Facebook account and another page, Cape Moby Winery. Unfortunately, we do not have the logins for these accounts as they were not included in the operational manual by previous employees responsible for marketing.
We urgently require this information to update our manuals and link our social media accounts. Could one of your consultants please assist us in retrieving the login details for both the Springfontein Wine Estate and Cape Moby Winery Facebook and Instagram pages?
Best regards,
Thirney Martin
Reported by GetHuman-thirney on Wednesday, December 8, 2021 9:00 AM