Facebook Customer Service Issues

Archive 1559

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1559. It includes a selection of 20 issue(s) reported December 6, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I haven't been on Facebook for years and tried to cancel my account multiple times without success. I have reservations about social media due to people being less respectful online. With an engineering background and experience teaching computer science, I consider myself computer literate. Recently, my wife received messages about pornographic content on my inactive Facebook page. Despite ignoring these messages, the situation concerns me. Being in my mid-80s and not having used the account for a long time, I'm reaching out to have it canceled. I have informed the authorities and have access to resources for investigating such activities. Please, cancel the account on my behalf as I prefer not to log in and potentially worsen the situation. My name is Richard Hemingway, and my son might assist in changing the password if needed.
Reported by GetHuman6881383 on Monday, December 6, 2021 10:35 PM
My Facebook account was hacked and I am unable to recover it. The recovery buttons are unresponsive, preventing me from accessing the necessary recovery codes. Although my profile is deactivated, someone is using it as the password and contact information have been changed. I want my account permanently deleted to prevent further unauthorized use. Please assist. - Brina Covarrubias.
Reported by GetHuman6881410 on Monday, December 6, 2021 10:42 PM
Today, my Instagram account was hacked. The hacker tricked me by pretending to host a $[redacted] giveaway. They convinced me to share my cash app details with them. Later, they asked for access to my Instagram profile, instructing me to input their email address there. Initially hesitant, I eventually pasted their email into my profile. Subsequently, I was logged out of my account. I am seeking assistance to regain access to my Instagram. Your help would be greatly appreciated.
Reported by GetHuman-kamarasm on Monday, December 6, 2021 11:31 PM
I need help fixing my computer after trying to set it up for remote work with a data entry company. The login situation has become a mess, and I want to return to just my own account. Is there a way to speak to an agent or allow remote access to my FB account for assistance? The multiple login names and passwords are confusing after a frustrating day of trial and error. I don't want to lose my account with years of connections and photos. Please assist me!
Reported by GetHuman-judypta on Tuesday, December 7, 2021 12:43 AM
My account has been restricted for 30 days for the second time. I've reported being called names, but no action was taken. When I used similar language, I got restricted. I have deleted my account and won't be using Facebook again. Please stop emailing me about what I'm missing. Thanks.
Reported by GetHuman-cjlouisn on Tuesday, December 7, 2021 1:28 AM
I and my friends have been reporting a guy who is using my picture in his profile. He is a local con artist who chooses people and uses their face to commit crimes without showing his own face. His real name is either Charles, Chuck, or Charlie Brickman. Despite our reports, the platform claims it does not violate community standards, which is clearly not the case. Currently, he is using the name Chuck Monet.
Reported by GetHuman6882307 on Tuesday, December 7, 2021 4:40 AM
I am unable to remember my Facebook password. I would like to access my account without any hacking concerns. Upon attempting to retrieve my account using my email address, the search yielded no results. Similarly, when I tried my phone number, I was prompted to enter either my current or previous password. Unfortunately, the password I recalled was changed 10 months ago, leading the system to advise me to reset it for further access. Moreover, when I attempted to enter my current email address, it indicated that it is already associated with another Facebook account.
Reported by GetHuman6882394 on Tuesday, December 7, 2021 5:31 AM
Dear Sir, my Facebook account has been suspended. I have submitted an appeal for recovery, but I have not received any response from the Facebook team. Several days have passed since then. I am facing an issue with the decision made to suspend my account permanently. I kindly request your assistance in resolving this matter promptly. Please, help me with my personal account. Thank you, Facebook official team.
Reported by GetHuman6882447 on Tuesday, December 7, 2021 6:09 AM
I was using Facebook and attempted to change my name. After entering my password, it logged me out, and now I am unable to log back in. The only option provided is to use my trusted friends to get codes from them, but I have not been in touch with these people in years. Is there an alternative method available for me to access my account? I have all my account details, and I regret this oversight. Thank you.
Reported by GetHuman6882466 on Tuesday, December 7, 2021 6:20 AM
My Facebook account has been compromised and all my details have been erased. Unfortunately, I am unable to regain access using my email, recovery email, or phone number. The account now appears under the name Neil Potters, with different contact information. I would greatly appreciate assistance in recovering my Facebook account, as it contains valuable memories. The initial email used was [redacted], with an additional email at [redacted] The account is under the name Jennifer London, and the original password was Augustine5050, which was later updated to Augustine505050. I also utilized a 2-step verification code, [redacted], and my phone number associated with the account is +[redacted][redacted]. I have been using this account for over a decade. Please reach out if more details are needed to assist in recovering my account. Thank you.
Reported by GetHuman-jeanbig on Tuesday, December 7, 2021 6:37 AM
Hello, We previously utilized a "grey" account for our business website on Facebook. However, Facebook has discontinued support for these accounts. Consequently, after logging in, we encounter the following error message and are unable to access our account or site: "Your account is currently unavailable due to a problem with the site. We expect the problem to be fixed shortly. Please try again in a few minutes." This issue arose a few weeks ago. Your assistance would be greatly appreciated.
Reported by GetHuman-janviel on Tuesday, December 7, 2021 7:36 AM
I have lost my phone along with important documents stored in it. Unfortunately, I cannot access my Facebook account as I forgot the password and have two-step verification enabled. Since I don't have my phone to receive the necessary SMS code and I've also lost my driver's license and ID, I am locked out of my account. I am hoping to access Facebook using only my email, primarily to check for any messages from someone who may have found my lost items. It would also be helpful if my daughter could post on my Facebook about the missing phone, but currently, I have restricted permissions. Any assistance would be greatly appreciated. Email: [redacted] I have provided a second number, [redacted], in case that can be of any help.
Reported by GetHuman-jantinap on Tuesday, December 7, 2021 8:57 AM
Nabaz, you recently received a notification regarding your Facebook account. The review process typically takes a little over a day to complete. Currently, your account is not visible to others on the platform, and you are unable to use it. Due to the impact of the COVID-19 pandemic, there may be delays in reviewing your information as there are fewer staff available. Depending on the outcome of the review, if your account complies with Community Standards, you will regain access. However, if it is found in violation, your account may be permanently disabled. Please be patient as we work to assess your account.
Reported by GetHuman6882808 on Tuesday, December 7, 2021 10:34 AM
Dear Facebook Support team, I am writing to inform you that I am unable to access my Facebook account. I had been using Google Authenticator for two-step verification, but I have lost the app and all the data stored within it. This account is essential to me as I am separated from my family due to the current pandemic, and it is my primary means of staying in touch with them and conducting business. I have attached my Voter Card issued by the central government of India to verify my identity. Kindly provide me with a temporary link to the email associated with my Facebook account so that I can regain access. Thank you for your assistance.
Reported by GetHuman6882859 on Tuesday, December 7, 2021 11:03 AM
I am looking to sell my Call of Duty gaming account that was linked to my Facebook ID. Someone from Mexico contacted me through the game showing interest in purchasing it. They wanted me to give them the account first before paying. I requested the payment upfront, but they claimed to have been scammed before and wanted me to send the account first. Unfortunately, I fell victim to a scam. After sending the gaming account linked to Facebook, the person changed all the details except for my phone number. They kept delaying the payment, leaving me scammed. Now, I am hoping to get my Facebook account back.
Reported by GetHuman6883042 on Tuesday, December 7, 2021 12:45 PM
Hello, my account has been unexpectedly unpublished. I wasn't aware I was violating any copyright rules since most photos are my own, and only a couple were provided by my supplier, who gave permission. I'm unsure which photos caused the issue or who reported them, leading to my account being taken down suddenly. I rely on this account as my sole source of income, and it's worrisome to have it gone. I would never intentionally breach any terms of use. I've tried contacting support without any response. The fear of losing my livelihood is affecting my well-being as I have responsibilities to provide for my family and home. I'm regretful for any unintentional violations and sincerely hope to have my account reinstated soon. Thank you, Rio
Reported by GetHuman-ladiesl on Tuesday, December 7, 2021 12:55 PM
A few months ago, I deactivated my Facebook account, cleared login details, reset my device, and deleted the 2-step authenticator app. Now, when trying to reactivate my account, all steps go smoothly until I'm asked for a login code from the removed authenticator. I would appreciate it if the code could be sent via SMS to my mobile or email instead. This issue has been ongoing for about two months. Your assistance is greatly appreciated. Thank you in advance.
Reported by GetHuman6883165 on Tuesday, December 7, 2021 1:23 PM
Hello, my personal Facebook account has been locked, and even after following the steps to confirm my identity by submitting my government-issued ID, my account remains unconfirmed. I kindly request your assistance in verifying my personal account. Here are my account details: - Full Name: One Side Lover - Email: [redacted]@gmail.com - Phone Number: [redacted] - Date of Birth: 04/08/[redacted] - Password: Rana Sardar143 Thank you, Facebook Team.
Reported by GetHuman-ranasard on Tuesday, December 7, 2021 2:45 PM
My Facebook account has been compromised. The hacker pretended to be my cousin and asked for my phone number via Messenger. Unaware that my cousin's account was already hacked, I shared my phone number. Subsequently, the hacker changed the email address and password associated with my account, preventing me from logging in. They are now sending messages to my friends, soliciting their phone numbers and personal details in an attempt to scam them. I urgently require assistance in deactivating my Facebook account to prevent the hacker from further exploiting it without my consent.
Reported by GetHuman-ccwk_swt on Tuesday, December 7, 2021 3:02 PM
I logged out of my account a couple of months ago, maybe in October. A friend mentioned seeing me online, but I wasn't. Shortly after, I couldn't log back in and thought my account was hacked. I've tried numerous times to reactivate it without success. I really miss and need my account. I would greatly appreciate any help you can offer. 😥😥😥😥
Reported by GetHuman6883535 on Tuesday, December 7, 2021 3:06 PM

Help me with my Facebook issue

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