Facebook Customer Service Issues

I bought a shower head through the marketplace, and unfortunately, it arrived damaged. I contacted the company, Vyjoy, as per their instructions, providing all the required information. They offered me a partial refund of 20% due to Covid restrictions preventing returns. I declined this offer and requested a full refund, including the postage cost of £3.99. However, I haven't received any further response from them. It's frustrating when companies don't honor their commitments. I hope Facebook can take responsibility for monitoring businesses that operate through the Marketplace to prevent such situations in the future.

On June 25, [redacted], I received an email notification from Facebook alerting me that someone attempted to log into my account. The email stated the login happened at 8:13 AM using Edge (Chromium Based) on Windows 10. Despite confirming that my account was safe, I encountered difficulties logging in as my password had been changed. Despite my attempts to reset the password by providing identification verification, I still could not regain access. Additionally, the associated email account linked to my Facebook was also altered, and the 6-digit code required for password reset was inaccessible to me. As a result, I encountered issues trying to use the code generator for access to my account.

I reported to Facebook that my account was hacked, and they were assisting me. However, the situation has worsened as the hacker gained access to my Android phone using a method called "Stage Fright" and managed to infiltrate both my Facebook and Google accounts, changing the phone numbers associated with four of my accounts. Consequently, I was locked out of my accounts. To maintain communication with Facebook support, I created a temporary account and reported the hacking incident on my original account. Unfortunately, Facebook disabled and blocked me, treating me like the hacker despite my attempts to verify my identity by providing the correct birthday and even uploading my driver's license. Despite confirming my previous posts and comments, Facebook claimed I failed to do so. I am unable to access my ten-year-old account with approximately [redacted] friends who rely on me for assistance. Given the malicious intent of the hacker, I am in a desperate situation and even considering traveling to Facebook's California office. If you understand my situation despite the complexity, your help would be greatly appreciated. Thank you. My name is Ernest Smith (Apostle) on Facebook, also known as apostle. You can reach me at [redacted] and [redacted].

I listed our second house for sale on the marketplace on 10/5 with a photo. One person complimented the house, but another person accused me of scamming, claiming the photo was incorrect. I defended myself, but the person insisted I was wrong. They then shared a photo from Zillow of a different house, confusing it with mine. I clarified the mistake with Google Maps images. Despite fixing the error on Zillow, I found out I'm banned from Facebook Marketplace for violating Community Standards.

Hello, I unintentionally logged into my friend's phone, and he has accessed my account and sent some messages. When attempting to log in, I am prompted to upload a clear picture of my face for verification. This is urgent as vital business documents are stored in my account profile. I trust that this issue will be resolved promptly with the help of the Facebook support community. Account Information: Name: MD Shakil Sheikh Email: [redacted] Date of Birth: May 10, [redacted] Phone Number: [redacted]8 Password: ratulratul

I am trying to access my account, which has been inactive for years. After resetting the password, I am stuck at the verification step. Facebook wants to send a verification code to an old email address I no longer have access to. I cannot update it to my current email because I didn't set up Trusted Friends. The Security Team sends me alerts about login attempts, but I can't bypass the verification process. Facebook's protocol makes it incredibly challenging for me to regain access to my account.

I am having difficulty accessing our Neighborhood Housing Partnership of Greater Springfield Facebook page due to an issue with the disabled administrator page. Our Administrative Assistant, Rachel Goff, mistakenly used her hire date of 9/[redacted], which has blocked her from the page for almost 2 weeks, impacting our social media outreach as a nonprofit organization. Despite multiple attempts through the Facebook Help form and submission of various proofs of employment, we have not been successful in resolving the issue, jeopardizing our connection with our client base. We are seeking assistance to rectify this situation without losing our established followers. Thank you for your attention to this matter. Kerri Brammer, HomeOwnership Center Manager at Neighborhood Housing Partnership of Greater Springfield.

I received an email to my Gmail account, but it's not linked to my Facebook page. The email claims my page is set for deletion due to a possible violation of Facebook's policies. However, I'm unsure if this email is legitimate as the sender's email address ([redacted]) seems suspicious. When I checked my Facebook notifications on the account linked to my page, I found no alerts about any violations or deletion threats. I would like to confirm if the email I received is authentic and from Facebook.

I recently became a seller on Facebook Marketplace. After shipping an item via USPS through Facebook's shipping service, the buyer informed me that $33 postage was due upon delivery. This is unexpected as previous shipments, including this one, were priced at $12 for shipping. I'm unsure how to address this issue with the buyer, as it seems unfair for them to incur additional costs that were not originally communicated by Facebook.

To Whom It May Concern, Dear Sir/Madam, I am writing to report an issue I have been experiencing with my Facebook account for the past 13 days. Unfortunately, I have been unable to access my account and I am unsure of the reason for this problem. Below are my Facebook account details: - Facebook Username: Qiyamuddin Afzali - Email: [redacted] Should the Facebook staff require any further information from me, please do not hesitate to contact me. Sincerely, Qiyamuddin Afzali

I was incorrectly charged by my bank four times for around $25 each on October 7, [redacted], while trying to buy a [redacted]-coin package in the Facebook game Differences. The first and second attempts were denied, so I gave up playing. I reported the issue to Facebook over two days ago, but I have not heard back yet. I am working on getting a refund by filling out a dispute form with my bank.

I'm struggling to access or reset my Facebook account. It's been 7 years, and I can't remember the Gmail password linked to it for a reset. Also, I no longer have access to the phone number associated with the account. I urgently need to recover it as it holds messages from my late brother. I have my ID, social security card, and birth certificate to verify my identity. Please assist me in regaining access to my Facebook account.

Dear Facebook Team, I have been using my official Facebook account for the past 2 to 3 years. I am aware of the Facebook Community Guidelines and strictly adhere to them. I do not engage in any illegal or inappropriate activities on my account. I kindly request a review of my suspended or disabled Facebook account. I can provide my real identity card, photo, name, and date of birth for verification, as they match the information on my account. My account holds cherished memories that are very important to me. I would appreciate it if you could resolve this issue promptly. Thank you.

Hello Facebook Team, I was in the process of setting up a business account for my company on my company's Facebook page. My account has been restricted without any explanation, and I am now stuck at a checkpoint. The only options provided are to call a friend for a code, but we do not know most of the people listed as they are solely related to work. I kindly request for my account to be reinstated. Thank you.

Hello, I appreciate you taking the time to read this. My name is Penghuan Guo. I completed my degree in the US and returned to China 3 years ago. It has been a while since I logged into my Facebook account. When I tried to log in recently, I encountered an issue where I need to verify my identity. Unfortunately, the US phone number linked to my account is no longer in use, and Facebook is only offering the option to send a verification code to that number, which I cannot access. I am unable to log into my Facebook account at the moment. I do have another email address, [redacted], that I can use to reset my password, but it seems it can only be used for that purpose. My Facebook account is linked to [redacted] Could I please receive assistance with my account? Thank you, Penghuan

I need urgent assistance regarding a security issue on my account. Someone unauthorized has gained access, threatening to post compromising photos. Their intention is blackmail, a serious offense. I am requesting the immediate deletion of my account. It is crucial to also address the perpetrator's account. Blackmail is a felony, and legal action will be pursued. I kindly ask for prompt resolution. Please confirm the feasibility by sending a text message to [redacted]. Thank you for your prompt attention to this matter.

My account has been compromised by my ex, who is using the dark web to access it. This has been happening for two days, and despite changing my password multiple times, he keeps breaching my account. I have been locked out of my account since this morning at 9:43 am due to his actions. I have provided a photo of my driver's license with the name Bridget, although I use Bridgette on Facebook for privacy reasons. All the information on my ID matches me - the photo, last name, and birth date. I am requesting assistance in removing him from my account.

Yesterday, my name is Festus Ajah, and my Facebook account was hacked. I am looking to recover it. The hacker, Caleb Okeke, is responsible for the hack. He tried to defraud me yesterday by registering for the Crowd1 investment platform, which I declined. Now he is using my account to scam unsuspecting Facebook users with unrealistic testimonies of a Ponzi scheme. I really need my account back.

Dear Support Team, I am writing to inform you that this morning, I encountered an issue with my Facebook account belonging to Amr Mohsen (amohsenter09[at]gmail.com). The account was unexpectedly locked while I was in the process of securing it by setting amohsenter09[at]gmail.com as the primary email. Unfortunately, my phone number, +[redacted]35, is no longer in use due to my relocation to Belarus, and I failed to update my new number on Facebook. I am unable to receive the SMS verification code during the unlocking process as it is being sent to the outdated phone number. I kindly request your assistance in unlocking my account, and I am willing to provide any necessary information to verify my ownership. Thank you for your prompt attention to this matter. Regards

Hello, my name is Biteko from Addis Ababa, Ethiopia. I have a Facebook account under the name Biteko Biteko Biteko, and I usually use my number +[redacted]58. Unfortunately, my account was hacked by a friend in Nigeria. I have been attempting to recover my password and update it, but without success. I would appreciate any assistance in regaining access to my account or guidance on changing the password to prevent unauthorized use. Please send any necessary information either by providing a link or steps via text message to my mobile number: +[redacted]58. Thank you for your cooperation. Warm regards.