Hello! So I think my Facebook got hacked, When I go to to log in it says that the email...

GetHuman5869185's Recover Hacked Account issue with Facebook from March 2021

Help with my Facebook issue
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Before contacting them, items GetHuman5869185 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5869185's own words
Hello! So I think my Facebook got hacked, When I go to to log in it says that the email that used to be linked with my account, is not connected with any accounts on Facebook. I used a friends phone to check my page and it shows that my email was changed from what used to be linked with my account, to a different address. So now the email that is currently linked with my page (that I could reset my password through) is not mine and I don't know the password to log in, or anything about it. I have no clue what happened and I can't find anything online that could help me with this problem. I have so many special photos on Facebook, and I use Facebook the most for my work and I am stressing out that I wont be able to get it back. I hope you guys can help! Thanks so much.

GetHuman5869185 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman5869185
Mar 20th, 2021 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 139039 others
0 customers following this


GetHuman5869185 started working on this issue
Mar 20th, 2021 9:52pm
GetHuman5869185 indicated the issue is not fixed yet.
Mar 21st, 2021 2:22am