Facebook Customer Service Issues

Archive 1396

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1396. It includes a selection of 20 issue(s) reported December 22, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I posted a video of me upcycling a bureau with music playing, but after receiving a notification that the audio was muted for many countries, I opted to post the muted version. Surprisingly, the music was still audible in the background when I checked the post. Could this potentially violate Facebook's copyright guidelines, despite my intention to post the muted version?
Reported by GetHuman-skrobe on mardi 22 décembre 2020 22:15
Hello, My name is Callandra. I am having trouble accessing my Facebook account because I no longer have access to the email account "[redacted]" which I used to set it up when I was younger. I used this account to store important photos in private albums. I forgot the passwords because my phone used to save them but now that I have a new phone, I can't access the Facebook account "Cal Leigh." I tried the recovery process with three trusted contacts twice, but I didn't receive the further recovery email at my current email address "[redacted]" I'm attaching a picture of the last recovery step I reached. The codes are Els Van Den Berg [redacted], Melanie Esperanza O'Sullivan [redacted], and Barnaby Olson [redacted]. There might be an issue with the apostrophe in Melanie's name as shown in the attached image "fb issues 2." I urgently need to recover these family photos as my grandma has passed, and we need them for her upcoming funeral on January 30th, [redacted].
Reported by GetHuman5578903 on mardi 22 décembre 2020 22:38
I received a new phone today but I'm experiencing difficulty logging into Facebook, Messenger, and Instagram. I attempted to reset my password and received a recovery code once but subsequent attempts only resulted in a generic response. I am perplexed as I can access my accounts on my laptop but not on my new phone.
Reported by GetHuman-toofasta on mercredi 23 décembre 2020 01:40
I experienced harassment from a person named Nadea, unprovoked. I engage in free speech but got blocked for asking questions after being reported. I believe my questions did not breach FB Community standards. Kindly lift the block promptly. Thank you.
Reported by GetHuman5564405 on mercredi 23 décembre 2020 02:12
Hello, I wanted to report an incident where my Facebook account was compromised by someone posing as a person announcing I had won $80,[redacted] in a competition. Unfortunately, I was duped into sharing my login credentials with them under the guise of verification. Upon realizing my mistake and attempting to change my password, I found myself locked out of my account with no way to access it. The hackers have altered all the information on my profile, including the email address linked to it. I'm currently trying to verify my identity by uploading my ID document on Facebook, but it's been a slow process with no resolution so far. My name is Johannes Jansen van Vuuren, and I typically use [redacted] to log in. Any assistance in recovering my account would be greatly appreciated. Thank you for your support.
Reported by GetHuman5579577 on mercredi 23 décembre 2020 05:23
My name is Mohammad Nasim Akhtar. My Facebook ID is [redacted] I need assistance, please. I have been an active Facebook user for many years, but my account was unexpectedly closed without proper reason, which has left me feeling disappointed. I kindly ask for the reactivation of my account. I have actively used Facebook for years. In my country, we value democracy and it is not a crime to express opposition towards any political party. Unfortunately, the Facebook team has penalized me for expressing my views. I urge you to please reconsider and reinstate access to my account, as I believe in upholding the right to freedom of expression.
Reported by GetHuman5579750 on mercredi 23 décembre 2020 08:14
My name is Mohammad Naseem Akhtar, and my Facebook ID is [redacted] I have been active on Facebook for many years, but my account was deactivated without proper information, causing me a lot of distress. I request you kindly reopen my account. I have been active on Facebook for many years. We have democracy in our country, and opposing any political party is not a crime. Your Facebook team has penalized me for expressing opposition. I urge you to please reinstate my account, it would be greatly appreciated. Let's uphold this last freedom.
Reported by GetHuman5579750 on mercredi 23 décembre 2020 08:15
I recently helped a friend in need by sending them $[redacted] using Cash App through Facebook. Unfortunately, I encountered trouble accessing my Facebook and Messenger accounts as I was unexpectedly logged out. Upon trying to reset my password, I discovered that my account name and email had been changed by whoever compromised my accounts. This situation is concerning as my personal information is now at risk. My Facebook account, under the username thizreddkiddo, has been compromised. I might need to provide my girlfriend's email as I am unable to access my own.
Reported by GetHuman5579851 on mercredi 23 décembre 2020 09:47
Hello everyone, I am experiencing an issue with my account being disabled. I am unable to create a new account using my computer or my new mobile number. Every time I try to create an account, it is flagged as going against community standards. I would like to have my normal account reinstated, using my phone number and email [redacted] Additionally, I would like all other emails to be unblocked so I can regain control of my accounts and prevent any potential hacking due to the Facebook disruptions. The situation is quite chaotic, and I am unable to take any action. I would appreciate any assistance in resolving this Facebook error. Thank you.
Reported by GetHuman-plexi on mercredi 23 décembre 2020 13:38
Hello, My son celebrated his 13th birthday recently and received an Oculus as a gift. While setting it up, he created a Facebook account. He accidentally used his player name from another forum instead of his real name which led to his account being disabled as Facebook requires real names. He asked for my assistance too late, and now the account is inactive. Is there a way to reactivate the account? His email is [redacted], and his name is Alex Deehan. My email is [redacted], and my name is Stephen Deehan. Thank you for your assistance. Stephen
Reported by GetHuman5580319 on mercredi 23 décembre 2020 14:43
My Facebook account got disabled due to policy violations even though I haven't posted any comments. I joined a group called "Safestyle the real customer stories" after a bad experience with them. I downloaded my file, but it shows "no data." I'm looking to find information and join a group about osteoporosis self-help. I'm 73 years old.
Reported by GetHuman-moodyji on mercredi 23 décembre 2020 16:28
My name is Lichaba Morotoli, the owner and user of a Facebook page under the same name. During the Covid-19 pandemic, I inadvertently shared inappropriate content involving children on Facebook. The video was meant as a cautionary message to a friend about monitoring their children's online activity, as it was originally sent to me as a warning. I deeply regret any offense caused and sincerely apologize to the management for this mistake. I ask for understanding and for the matter to be reviewed, as I am committed to never repeating such an offense. Thank you, Lichaba Morotoli
Reported by GetHuman-lichabam on mercredi 23 décembre 2020 16:44
Hi Robert, We observed an atypical login from a device or location not typically associated with your account. Was this you? New Login December 21, [redacted] at 12:52 PM Location: Near Lawton, OK, United States Browser: Firefox on Windows Review Login Manage Alerts To maintain the security of your account, kindly refrain from forwarding this email. Learn More
Reported by GetHuman-rbayam on mercredi 23 décembre 2020 16:50
I recently joined Facebook for the first time and created a business page for my new venture. On December 10, [redacted], I received a restriction on advertising even though I hadn't created any ads yet. The reason given was failure to comply with Advertising Policies or other standards. I am confident that I have not violated any rules such as having ads rejected, trying to bypass the ad review process, engaging in fraudulent activities, or connecting with untrustworthy accounts. This situation is puzzling as I have not initiated any ads yet. I believe there may have been an error and I am seeking guidance to start advertising my business promptly.
Reported by GetHuman-dracmun on mercredi 23 décembre 2020 16:54
I am here to address a concern regarding my Facebook profile restriction. I am unsure why my account is restricted and feel disappointed about it. I have not knowingly posted anything negative in the past and wish I had the chance to remove it if needed. With Christmas approaching, I am saddened by the situation as I have a fondness for Facebook. I kindly request assistance in reactivating my page so that I can enjoy the festive season. As a user of Facebook, I believe everyone, including myself, should have the opportunity to be happy on the platform. Thank you for your help. (Name: P. Gaulden)
Reported by GetHuman-linaaag on mercredi 23 décembre 2020 18:15
Recently, my account was hacked, and the hacker changed my email, password, and phone number, making it challenging for me to recover it. Even after reporting the issue to Facebook and providing a picture of my license, I have not received any help. The hacker is now attempting to scam others using my account, which is distressing. I am frustrated by the lack of response from Facebook, especially considering the memories and photos at risk in my account. It's alarming how frequently accounts are being compromised, and it's disappointing that there is no direct contact information available to reach out for assistance.
Reported by GetHuman5581196 on mercredi 23 décembre 2020 18:54
My account got disabled for a supposed Community Standards violation. I haven't been on Facebook for a couple of years, so I think there might be a mix up. When I tried to fill out a form for review, it asked for my ID, but I'm not sure how to do that. I've changed my email and phone number since I last used Facebook because I moved.
Reported by GetHuman5581372 on mercredi 23 décembre 2020 19:48
I am having trouble deleting my Facebook accounts and Business Pages. When I search for my business, "Pane & Panels Pro Cleaning @octaviusthewindowcleaner," a page shows up that I can no longer access. Can someone help me delete this page? Additionally, I am facing problems with my business Suite. I am unable to delete the page for "Pane & Panels Pro Cleaning -Soft wash." These issues are preventing me from advertising effectively and reaching my target audience. Thank you for your help in advance.
Reported by GetHuman-paneandp on mercredi 23 décembre 2020 20:05
I have lost access to my primary Google account because I changed it and was offline for 6 months and couldn't remember changing it. I have accounts under [redacted], [redacted], and [redacted] Please review the accounts (the first two need resetting) to see my common relatives and friends. Take a moment to assess it manually. I've lost touch with friends due to not being able to access [redacted] contacts, my FB account linked to that email, and my expired phone number. You can contact me at [redacted], which is my certified college email.
Reported by GetHuman-mrfurryw on mercredi 23 décembre 2020 20:08
Hello, Whenever I try to create a new account on my computer, with or without my phone number, using a different email address, I consistently encounter the following message: "You can't use Facebook because your account, or activity on it, didn't follow our Community Standards. We have already reviewed this decision and it can't be reversed." I need assistance resolving this issue. I deactivated my account due to receiving unwanted marriage proposals and other forms of harassment, which I reported to Facebook to no avail. If I must create a new account, I will carefully navigate the privacy settings myself to ensure my safety on the platform. While I would prefer a new account, I am reaching out for help to resolve this problem. Thank you.
Reported by GetHuman-plexi on mercredi 23 décembre 2020 22:08

Help me with my Facebook issue

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