My account was hacked, I was able to change my password, but when I input my password...

GetHuman5446545's Can't Receive Code to Reset issue with Facebook from November 2020

Help with my Facebook issue
The issue in GetHuman5446545's own words
My account was hacked, I was able to change my password, but when I input my password, it takes me to a login code page, and says I should receive my code and input it. Well apparently my phone number was changed, and I am not getting the SMS message. I have already sent in the form to facebook with a copy of my DL to confirm my idenitity, and I did that early yesterday morning ( Sunday Nov *, ****) and I have not received any information back from them as of yet. I even sent another in this morning, with copy of my drivers license. I have not been able to access my facebook account since Saturday night.

GetHuman5446545 did not yet indicate what Facebook should do to make this right.

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Can't Receive Code to Reset issue
Reported by GetHuman5446545
Nov 9th, 2020 - 2 years ago
Seen by 4 customers so far
Similar issue to 145076 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman5446545 started working on this issue
Nov 9th, 2020 4:11pm
GetHuman5446545 confirmed the issue is fixed. Hooray!
Nov 9th, 2020 9:20pm