I sold an item on Facebook Marketplace on October **th and delivered the item on Octobe...

GetHuman-eevh's customer service issue with Facebook from November 2020

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The issue in GetHuman-eevh's own words
I sold an item on Facebook Marketplace on October **th and delivered the item on October **nd. There are proceeds of $*** due to me, and no one seems to know why the funds are not being paid. I've had at least a dozen emails to the Marketplace support team, with no results. I'm posting below the latest email to "RULE", who has been corresponding with me...**Good Afternoon, Rule.**I'm extremely disappointed that there is still no word about the proceeds from my sale on October **. It's now been ** days since the order was delivered, and I have no word about the payment of these funds. I would like to have this request moved up to a higher authority that can get this resolved. I called my bank again this morning, and they have no record of funds being posted to my account. I'm posting below what shows up on the Marketplace order when I request information about the payment:**This is the information you provided to get paid on Marketplace. You can't edit tax information because it's already been processed for payments.*Personal Information*Eugene Van Horne****************** Stoneflower Dr, Parker, CO ******Linked Bank Account*JPMORGAN CHASE*Ending *******This is absolutely ridiculous. I'm ** years old and not working since the COVID pandemic. I'm hurting financially and withholding these proceeds is putting a strain on my finances and stressing me and my wife out in the worst way possible. If I don't get resolution by the end of this week, I'm going to the local television statement that reports on poor business practices. I can't believe that Facebook is operating in such a shabby way. Come on! Get this resolved!**Gene Van Horne**Gene Van Horne****-***-**********@***.com**I've had it with Facebook Marketplace. I deleted my other auctions and will not deal with this sales tool at any time in the future. I receive funds on Ebay almost immediately when an item of mine is sold. PLEASE help me get this resolved!**Gene Good Afternoon, Rule.**I'm extremely disappointed that there is still no word about the proceeds from my sale on October **. It's now been ** days since the order was delivered, and I have no word about the payment of these funds. I would like to have this request moved up to a higher authority that can get this resolved. I called my bank again this morning, and they have no record of funds being posted to my account. I'm posting below what shows up on the Marketplace order when I request information about the payment:**"This is the information you provided to get paid on Marketplace. You can't edit tax information because it's already been processed for payments."**Personal Information*Eugene Van Horne****************** Stoneflower Dr, Parker, CO ******Linked Bank Account*JPMORGAN CHASE*Ending *******This is absolutely ridiculous. I'm ** years old and not working since the COVID pandemic. I'm hurting financially and withholding these proceeds is putting a strain on my finances and stressing me and my wife out in the worst way possible. If I don't get resolution by the end of this week, I'm going to the local television statement that reports on poor business practices. I can't believe that Facebook is operating in such a shabby way. Come on! Get this resolved!**Gene Van Horne****-***-**********@***.com***I would hope that you can get this solved. I just don't understand the problem!*Gene Van Horne

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Customer service issue
Reported by GetHuman-eevh
Nov 4th, 2020 - 9 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 143676 others
0 customers following this

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GetHuman-eevh started working on this issue
Nov 4th, 2020 8:10pm