My Instagram account (@quadros*teresa) has been hacked. I can see my profile in the log...

GetHuman5328827's Recover Hacked Account issue with Facebook from October 2020

7 views | 134398 similar | 0 following
Help with my Facebook issue
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GetHuman5328827's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5328827 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5328827 can let us know if they help or not.
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Before contacting them, items GetHuman5328827 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5328827's own words
My Instagram account (@quadros*teresa) has been hacked. I can see my profile in the login page but when I attempt my password I get one of three messages: oops, an error occurred* thank you for providing your information - I have waited **hours and there still has not been confirmation nor can I access my account* or user not found (even though on the login screen I can see my profile). I want to be able to access my account, but there is no way for me to - I have tried resetting the password, but it will not recognize my email, nor will it let me submit a request form on the app. This is highly problematic as I have taken over a business Facebook page recently, and I need to connect my Instagram account to it. Please fix this issue and let me login to my account.

GetHuman5328827 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5328827
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 134398 others
0 customers following this

Timeline

GetHuman5328827 started working on this issue
Oct 3rd, 2020 3:12pm

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