Hello,* My parents have had trouble the last * days with someone getting into their...

GetHuman-kpenzone's Recover Hacked Account issue with Facebook from October 2020

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kpenzone will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kpenzone can let us know if they help or not.
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Before contacting them, items GetHuman-kpenzone may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-kpenzone's own words
Hello,* My parents have had trouble the last * days with someone getting into their facebook account and Facebook locked the account and we had to go through the secure process to change the password. I have done this for them. Yesterday when I changed the passdork, it was so weird not sure how they got in. However, today they got in again and they changed the password so when I put the new password in, it says you can't use an old password, and that the someone changed the password * hours ago. When I go through the secure process, it tries to send an email to an email that the hacker made up. If I say I want to change the email it makes me verify with * friends, and when I put the friends in, it doesn't recognize them. I can't even cancel this facebook page. I need help, I would like this facebook cancelled or I need to get it back to where I can change the email and password. * The account that this happened to is *****@***.com and it is Marian Russell*Karin Penzone, I am her daughter.

GetHuman-kpenzone did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-kpenzone
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 134481 others
0 customers following this


GetHuman-kpenzone started working on this issue
Oct 3rd, 2020 1:34pm