For no clear reason, I re-set my year of birth to *. Apparently, this year does not com...

GetHuman5304767's Recover Disabled Account issue with Facebook from September 2020

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman5304767's own words
For no clear reason, I re-set my year of birth to *. Apparently, this year does not comport with the Facebook age requirement, so my account was disabled. I was asked to send correct info for my birth year, a photo, and (I think) my country, and told that, "If we still find that you're not old enough to be on Facebook, your account will remain disabled." So I took a photo of my driver license and sent that. I was then told that the info was blurred. So I took another photo of my driver license and sent that photo, assuming that would resolve the age issue. My birth year is ****, which makes me old enough to be on Facebook. I still do not have access to my account and have received no update. I sent maybe * email messages each day, asking someone to please respond. Nothing. I saw a button to Download Your Information, which I did. The download was a zipped file, which I opened. As a result, I now have ** folders from my FB account (I assume) plus one html file. I do not know what to do with these files.**I want to have my account enabled asap, and I want someone to contact me with a status report plus instructions as to what to do next.

GetHuman5304767 did not yet indicate what Facebook should do to make this right.

How GetHuman5304767 fixed the problem
Around ** pm yesterday, I posted the issue to GetHuman. This morning, I tried logging on to FB, and was successful! I do not know who or what was responsible, but I am very grateful!
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Disabled Account issue
Reported by GetHuman5304767
Sep 27th, 2020 - 2 years ago
Not resolved
GetHuman5304767 shared how to fix
Seen by 21 customers so far
Similar issue to 136089 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman5304767 started working on this issue
Sep 27th, 2020 3:42am
GetHuman5304767 indicated the issue is not fixed yet.
Sep 27th, 2020 3:39pm
GetHuman5304767 indicated the issue is not fixed yet.
Sep 27th, 2020 3:51pm
GetHuman5304767 confirmed the issue is fixed. Hooray!
Sep 27th, 2020 3:53pm
GetHuman5304767 confirmed the issue is fixed. Hooray!
Sep 27th, 2020 10:48pm
GetHuman5304767 indicated the issue is not fixed yet.
Sep 27th, 2020 10:55pm