Facebook Customer Service Issues

Archive 1338

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1338. It includes a selection of 20 issue(s) reported September 11, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing issues with my Marketplace posts. Despite changing various details like location, photos, title, and description, my items remain inaccessible with zero views. Even when using a different computer and a different Facebook account, the link indicates that the item is unavailable. Interestingly, I can view other users' items but not my own which seems to be hidden. Moreover, searching for my name yields no results, unlike other user names. I have updated and cleared cookies and history without success. Could this be a form of shadow ban?
Reported by GetHuman5252935 on Friday, September 11, 2020 10:54 AM
My mother enjoys using Facebook. Upon moving to an assisted living facility three years ago, her email address changed. However, when she tried to log into Facebook recently due to computer issues, she couldn't recall her password. Her account was suspended, and when I tried creating a new account for her, it got disabled for suspected fraud. Despite submitting her driver's license photo, her account remains disabled, much to her distress. Her details: E. Holcomb Phone: [redacted] DOB: 7/20/[redacted] Email: [redacted] I have access to her computer and email. Son of E. Holcomb, M. Holcomb You can reach me via Facebook Messenger at [redacted].
Reported by GetHuman-shadypin on Friday, September 11, 2020 11:42 AM
My Facebook profile has been suddenly disabled. This profile is crucial for me as I offer support to women in need and promote my coaching services through it. I manage a group where many women rely on my assistance. With the account gone, my business activities have halted, leaving many people without my help. Despite my dedication to building a highly engaged audience, I fear losing everything without a clear reason for the disabling. I submitted a video selfie as requested, but no explanation was given, and now due to reduced staff, Facebook may not address my issue promptly. Feeling helpless, as there is no way to contact anyone at Facebook, I am distressed to see all my hard work vanish overnight.
Reported by GetHuman5253881 on Friday, September 11, 2020 4:01 PM
After the recent update to Facebook, I noticed that my date of birth was being displayed publicly instead of remaining private as I had set it. I tried multiple times to change it to either blank or a false date, but then I got locked out of my account. I provided a copy of my driver's license as requested and received a message acknowledging they had received it and would make a decision soon. Now, it seems like I am being considered 13 years old or younger, despite being almost 71! I need assistance in regaining access to my account so I can continue staying connected with friends I've made over the years. My name is Tom Russell, and I can be reached at [redacted]. My account is linked to an old and inactive email [redacted] with the password N00161dodac. Thank you for your help in resolving this issue so I can enjoy communicating with my friends. Sincerely, Tom Russell.
Reported by GetHuman-thosbrus on Friday, September 11, 2020 7:09 PM
My Facebook account has been temporarily deactivated by Facebook, and I don't understand why. When I try to log in, I enter my email, reset the password, and follow the instructions, but it says I need to first verify my identity... I have attached my ID, driver's license, and health insurance card, all confirming my real name as Daniela Munteanu, while my Facebook name is Daniela Costy Munteanu. Could the middle name "Costy" be the issue? How can I recover my Facebook account, which I've had since [redacted] or [redacted], I don't remember exactly, but it shows I am known by this name. However, if this issue is due to the name, I am willing to change it to match my official documents as Daniela Munteanu. Costy is my husband's name. Please help me recover my account. I have followed Facebook community guidelines, have no compromising posts, and only have beautiful and normal photos, messages, memories, and posts. Thank you.
Reported by GetHuman5255280 on Friday, September 11, 2020 10:36 PM
Approximately 3-4 months ago, my Facebook account got disabled. I believe I didn't violate any rules, so I'm confused about the reason for its deactivation. When attempting to log in, I receive a notice stating that my account was disabled for not adhering to community guidelines. However, no specifics are given due to the elapsed time. I've attempted to appeal the disablement through the 'Appeal Profile Disable' page, but I can't submit the request because too much time has passed. I hardly used my account, so this situation is perplexing. I'm unsure about the resolution, as standard troubleshooting steps haven't worked. Any assistance would be appreciated. (My associated email matches the one I submitted.)
Reported by GetHuman5255766 on Saturday, September 12, 2020 3:22 AM
Tech Support Assistance Needed I have encountered repeated Facebook bans increasing from 3 to 30 days for a single comment. Despite carefully following community guidelines and refraining from disrespectful language, the bans persist. Seeking assistance to rectify this error and understand the cause behind the unjustified actions taken against my account. Grateful for any help provided. Thank you.
Reported by GetHuman-lora_kin on Saturday, September 12, 2020 4:04 AM
I participated in a contest for indoor plants shared by Kyra L. She claimed to have four plants as prizes and asked me to tag friends. I thought winning a large house plant sounded great. After being told I won on Facebook, I was asked to register on a profile which requested my bank details. Both my husband, a licensed private investigator, and I believe this is a scam to obtain personal information. I contacted Kyra about my concerns, and she responded with a dismissive attitude. I worry about my friends falling victim to this scheme and have blocked her. This situation should be looked into. As a nurse, I value honesty and oppose misleading practices. Thank you. Best regards, Annmarie Parker
Reported by GetHuman5258456 on Sunday, September 13, 2020 6:08 AM
Dear Sir, My name is Sourov Ahmed Nirob, and regrettably, my personal Facebook account that I have been using since [redacted] has been mistakenly disabled. I have five pages attached to this account, and I assure you that I have always adhered to Facebook's community guidelines and never engaged in any misuse. I kindly request your assistance in restoring my account as it holds valuable memories for me. I believe my account was disabled accidentally, and I ask for your understanding and help in rectifying this issue. Please review my information and enable my account at your earliest convenience. Name: Sourov Ahmed Nirob ID Number: [redacted]0 Gmail: sourovahmed86@[redacted] Username: sourov.ahmed.nirob.1 Page Names: 1. National University 2. Stories of Education Success and Inspiration 3. Azizul Haque College 4. NFU School and College Bogura 5. Prachesta Coaching Center
Reported by GetHuman-sourovah on Sunday, September 13, 2020 12:45 PM
Dear Sir, I am Sourov Ahmed Nirob, and my original personal Facebook account was disabled mistakenly. I have been using this account since [redacted] and have five of my own pages on it. I have always respected and followed the community guidelines on Facebook without any misuse. Although I have never violated any community guidelines, my Facebook account got disabled accidentally. I kindly request for the reactivation of my account as I have many memories associated with it. Please consider my plea for humanity and enable my account after reviewing it. Name: Sourov Ahmed Nirob ID Number: [redacted] Email: [redacted] Username: sourov.ahmed.nirob.1 Date of Birth: 18 January [redacted] Page Names: 1. National University 2. Words of Education, Success, and Inspiration 3. Azizul Haque College 4. NFU School and College, Bogura 5. Prachesta Coaching Center
Reported by GetHuman-sourovah on Sunday, September 13, 2020 12:45 PM
My two Facebook profiles have been disabled. Unfortunately, I can't share a link due to everything being unavailable. I was in the process of getting approved for a government grant in Australia to launch a business/journalist platform. I've lost my group with 22,[redacted]+ members, which was supposed to be my main membership platform. I kept getting fact-checkers flagging "Pending posts," even though I thought only admins could see them. I had [redacted] pending posts, too many to review, which I believe led to the disabling of my accounts even though said content wasn't shared publicly. When I email FB about the disabled account, I get a message saying the inbox is full, indicating their support isn't readily available. I'm curious why fact-checkers have the authority to flag pending content as false and how I can at least get a response from FB.
Reported by GetHuman-itsapoka on Sunday, September 13, 2020 12:51 PM
I am currently in the process of switching phones and am struggling to access my Facebook page due to email issues. I had an old email linked to Adain Leopard, which is no longer active, and my husband and I also have a page together named Willie and Tracy Jervis, but we rarely use it. The page I am trying to access is Tracy Jervis, associated with my business account, Scrubs and Loves Mobile Grooming. The profile picture should show me wearing a mask and holding a black poodle with my grooming van in the background. Unfortunately, I cannot recall the email or password linked to this account, and despite receiving a code for access, it is not being sent to any of my current emails. I am reaching out for assistance while using my new phone, and my old phone number, which seems to be linked to the inactive account, is [redacted].
Reported by GetHuman-scrubsan on Sunday, September 13, 2020 1:13 PM
In my 5-year marriage, every precious moment with the love of my life was stored on my Facebook account. Unfortunately, someone named David Singletary has maliciously tampered with my profile. I suspect he changed the recovery email to [redacted] David is the individual who subjected me to physical abuse because I couldn't reciprocate his feelings. This ordeal has left me traumatized, needing surgery to repair the damage he inflicted on my face. The pain and suffering he caused are unbearable, and he revels in my misery. Despite my efforts to resist his control, he continues to exert power over me, affecting my self-esteem and emotional well-being. This experience has taken away the joy and memories I cherished for years. David will face justice for his actions, both in court and by a higher power.
Reported by GetHuman-bthcrn on Sunday, September 13, 2020 6:11 PM
I have been removed from this platform once again for expressing support for the police instead of the BLM movement. I recently commented on an article about an incident in LA where a black individual shot two police officers, urging law enforcement to address this issue. While I see many comments inciting violence against white individuals from the same group, it seems only my remarks are censored. I am seeking clarification on why opposing views are not tolerated, while promoting violence seems acceptable on this platform. I am hoping for a response from a representative who can shed light on this bias towards certain opinions. Thank you. - J. R.
Reported by GetHuman5259766 on Sunday, September 13, 2020 7:33 PM
I believe my account was mistakenly disabled, and I have been trying hard to reactivate it with no success. I provided the required information, but it has not been reviewed yet. Despite my repeated attempts to log in, nothing is working. Please urgently assist me in fixing my account so I can regain access. I have not violated any Terms or Community Guidelines and feel this situation may deter Instagram users. My account (grhymezgram) was disabled unexpectedly on September 10 around 2:50PM when I was planning to update my bio. I have not posted any inappropriate pictures since I deleted all my posts for a page relaunch. I initially signed up with the email address [redacted] and have encountered no issues with my account until now. I registered on an Android device, and my previous username was astrogrhymez_official before changing it to grhymezgram. Kindly help me restore my account.
Reported by GetHuman5261023 on Monday, September 14, 2020 10:49 AM
I recently encountered a hacking issue on Messenger and reached out to facebook.com/hacking for assistance in creating a new password. Since then, I've experienced a loss of connections with my friends on Messenger as well as the discovery of three different Facebook accounts. Could you kindly assist me in deleting the accounts www.facebook.com/Harriet.Snyder and facebook.com/profile.php?ID=[redacted][redacted]? I've also been facing problems with Quiz Planet since being disconnected from my daily sessions. When I tried to join through a messenger invitation from my son, an error occurred. I've kept the Facebook account facebook.com/harriet.snyder.[redacted] and my email is [redacted] I would appreciate it if you could address these issues via email. Thank you for your help. - H.S.
Reported by GetHuman5261253 on Monday, September 14, 2020 12:48 PM
When I signed up for Facebook years ago, I used 8/22/72 as my birthday to protect my information. Recently, a friend pointed out that my age on Facebook was incorrect. I tried to update it but got logged out. My government ID shows "Guary Bernadelle," but most of my Haitian friends know me as Gary Bernadel. I've submitted my driver's license multiple times to Facebook to regain access to my account, but I haven't had any luck. I'm not engaging in any suspicious activity on Facebook; I simply use it to stay connected with friends. I miss being able to reach out to them. Please advise on how I can recover my account. Thank you. - Guary Bernadelle, also known as Gary Bernadel
Reported by GetHuman-gbernade on Monday, September 14, 2020 4:35 PM
I made a purchase in the Castle Age game for $30 last Thursday, possibly 9-10-[redacted] or 9-11-[redacted]. I added a new debit card that wasn't expired, issued by the same cardholder as the expired [redacted] card. There was no mention that I needed to delete the old card from the ad manager before adding the new one. The $30 and its transaction fee were taken without warning. I believe this is fraudulent. I've sent multiple messages through the ad manager but haven't received a response, only a heart icon. This lack of communication is unacceptable. I hope Facebook or Castle Age can review the messages and transactions to understand my situation. I expect a resolution soon, as this experience has eroded my trust in making any future transactions with Facebook or Castle Age.
Reported by GetHuman5262779 on Monday, September 14, 2020 6:17 PM
I have a Facebook page with the link www.facebook.com/qatarjobsCV. I'm experiencing two issues with it. 1. I am the original creator and owner of the page, but I'm unable to post on it. To work around this, I added my friend's account as an admin, but I wish to resolve this problem and have full access to my page. While I can manage page roles, I cannot perform other activities. 2. The page is currently unpublished, and whenever I try to publish it, I encounter an error message preventing me from doing so. I would appreciate assistance in understanding and resolving this matter.
Reported by GetHuman-asrajobs on Tuesday, September 15, 2020 7:52 AM
My wife's account has been hacked, and the hacker changed both the password and the email contact. We are struggling with Facebook's account recovery process because they will only send recovery information to the new email or phone number. We have attempted to use the trusted friends feature to no avail. Despite waiting for 24 hours, the original email associated with the account did not receive any emails from Facebook regarding the account changes.
Reported by GetHuman5265245 on Tuesday, September 15, 2020 12:44 PM

Help me with my Facebook issue

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