My name is Fred Hahn. I am ** years of age and VERY bad at technology requiring passwor...

GetHuman4953630's Reset Password issue with Facebook from June 2020

Help with my Facebook issue
First: share to improve GetHuman4953630's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4953630 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman4953630's own words
My name is Fred Hahn. I am ** years of age and VERY bad at technology requiring passwords and multi steps. My phone number is***-***-****. I had an active Facebook account that goes back a year and a half, with ** friends, several group sites AND on my highschool Alumni group site I am * of * administrators requiring me to post three times weekly Recently my Galileo tablet died. I pulled upmy Facebook site on my wife's tablet for temporary use until I got she's system. I had my password fired in but think it was rooster*. I purchased an HP Stream Laptop and tried to cue in my Facebook password but it failed. I tried two other variations of rooster(rooster, and rooster*) but they also failed. I then got a "LOCK OUT" notice and was required to send a copy of my driver's license, which I did last Thursday the**th(I think). I heard nothing so on Friday the **th I went to the chat site and communicated with a Chris. Chris got my account up on my wife's tablet. But I then found out my HP Stream had a Windows ** Driver and that getting on Facebook required jumping through a lot of complicated hoops. I was very intimidated by the level of technology required on that lap top and was in over my head. So zi returned it Saturday and yesterday(Sunday the **th) purchased and set up a Inn Surf tablet. BUT when I went to set up my Facebook account it had me try to remember my password,which failed, sent me a * digit code and create a new password. THEN "Because of recent activity" it locked me out AGAIN and wants me to send a copy of my lisennce-which I did JUST LAST WEEK! Now I Can't get in. There are two previous Facebook accounts from five to eight years back that I once had(and had to create new ones each time I purchased new devices. BUT opening a new account now will be a MAJOR inconvenience which will cost me friends and possibly even difficulty getting back in to group sites because they will suspicion I am a HACKER,when I am just trying to keep the site I have. Can you PLEASE, PLEASE, PLEASE get me out of this "too much recent activity" lock out loop that I am trapped in. This has been one of the most frustrating weeks of my life! All I'm asking is that someone give me some way that I can enter that six digit code and create a NEW password which I will promise to remember until I either go to my grave or senility sets in. This is killing me! Again I ask PLEASE. I wish I could talk to alive person. But, in this world where that doesn't happen any more, can there please be SOME way for SOMEONE to help me salvage my present account(the one I set up showing my Wylie Texas home base!) There has GOT to be a way!

GetHuman4953630 did not yet indicate what Facebook should do to make this right.

How GetHuman4953630 fixed the problem

We are waiting for GetHuman4953630 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Reset Password issue
Reported by GetHuman4953630
Jun 15th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 173449 others
0 customers following this


GetHuman4953630 started working on this issue
Jun 15th, 2020 3:07pm