I was on FB. Suddenly it says. Disabling account. Washington DC unknown device *My acco...

GetHuman4890590's Recover Hacked Account issue with Facebook from May 2020

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Before contacting them, items GetHuman4890590 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4890590's own words
I was on FB. Suddenly it says. Disabling account. Washington DC unknown device *My account goes back up a little later*Now I can’t get in*My email contact is still on*But no face recognition*No passwords help even old ones *My phone number was removed (this has happened many times) *LET ME STRESS I AM A VICTIM OF DOMESTIC VIOLENCE. ALL MY ACCOUNTS HAVE HEEN HACKED. I HAVE A ORDER OF PROTECTION*My emails and phone are also compromised**MY ACCOUNT NEEDS TO BE DISABLED * It is hacked *so well no security measures stopped it**Save me he account s somehow I don’t want to lose my contact**Message on fb is also down ***My name is Heidi Lueken **Old account was under lueken *****@***.com**I am giving u a old email*Just to send acknowledgement *Please don’t disable the account until I can post a message

GetHuman4890590 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4890590
May 30th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 180576 others
0 customers following this

Timeline

GetHuman4890590 started working on this issue
May 30th, 2020 5:19pm

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