I forgot my password, and when asked by facebook to verify my identity either via email...

GetHuman-mrsmn's customer service issue with Facebook from December 2019

Help with my Facebook issue
The issue in GetHuman-mrsmn's own words
I forgot my password, and when asked by facebook to verify my identity either via email or phone number, I chose by number and then, entered my mobile number to get access to my account. But instead of getting access to my account, I got access to Philip Davidson's account. How is this possible? Please help, because I still need access to my own account. Here's my current mobile number: (***) ***-****. Thank you Juanita Johnson

GetHuman-mrsmn did not yet indicate what Facebook should do to make this right.

How GetHuman-mrsmn fixed the problem

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Facebook

Customer service issue
Reported by GetHuman-mrsmn
Dec 22nd, 2019 - a year ago
Fixed
Seen by 3 customers so far
Similar issue to 235213 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-mrsmn started working on this issue
Dec 22nd, 2019 7:49pm
GetHuman-mrsmn confirmed the issue is fixed. Hooray!
Dec 24th, 2019 3:26pm

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