Facebook Customer Service Issues

Archive 1144

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1144. It includes a selection of 20 issue(s) reported December 22, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was a victim of a scam on Facebook where I provided personal information to someone promising a financial grant, resulting in my account being hacked. My access has been completely blocked as the scammers altered the email and phone number linked to my account. Despite repeatedly sending copies of my driver's license to Facebook for identity verification, I am still unable to regain access. I am an active Facebook user with military connections who rely on the platform for communication with loved ones. Thank you for any assistance you can provide in resolving this issue.
Reported by GetHuman-qcmartin on Sunday, December 22, 2019 4:28 PM
I recently discovered a fake Facebook profile of myself with old photos. I haven't used Facebook in a long time. Despite emailing Facebook and having my friends report it, the profile remains active. I tried creating a new account to report it, but I'm not receiving the confirmation code to verify my email address. I'm stuck until I can confirm my email.
Reported by GetHuman4137980 on Sunday, December 22, 2019 4:38 PM
I am experiencing difficulties posting on my Facebook account. I am uncertain about the issue. My name is Francis M. O. Chino. I suspect it might be related to a former acquaintance named Sonya Wolf, who was harassing me on a recent post. I attempted to report it but was unsuccessful. Please reach out to me via Gmail. My Messenger is active or you can contact me at [redacted]. I would appreciate resolving this promptly so that I can resume using my Facebook.
Reported by GetHuman-moneo on Sunday, December 22, 2019 4:39 PM
Hello, I am Rachelle D. Myrick, the owner of the Feminine Coaching Academy page. I am currently in the process of rebranding and would like to create a new Facebook account to link to my page. However, my request to change the roles on my current account was denied, and I can no longer access it. I recently received an email explaining the situation. I am seeking assistance in transferring the administrative rights back to me under my name, Rachelle D. Myrick, or to my upcoming professional page, Rachelle Dianne. This is part of my effort to establish a professional brand while maintaining the Feminine Coaching Academy page, along with the associated Instagram account and website scheduled to launch in [redacted].
Reported by GetHuman4138098 on Sunday, December 22, 2019 5:11 PM
My artist's page keeps getting disabled without any valid reason. This is the 6th time his account has been disabled. He is a public figure who promotes his music on his page. We suspect someone may be reporting him out of jealousy, hindering his success. The content he posts is clean, just pictures of himself and live promotions of his music. How can we resolve this issue and reactivate his page? His name is Jay Gunna from Albuquerque, New Mexico.
Reported by GetHuman-lizchave on Sunday, December 22, 2019 5:19 PM
My account was hacked, and I failed to secure it with a phone number. I haven't accessed my Hotmail account in 10 years, making it challenging to retrieve information needed to access my Facebook account. The hacker blocked my name from being searchable to prevent me from recovering it. I seek assistance to regain access and offer to answer any questions or provide my ID card for verification. Thank you for your help. Hotmail account: [redacted] Facebook account: Abd-elrahman Ebad
Reported by GetHuman-manyyy on Sunday, December 22, 2019 5:21 PM
I recently got a new phone and transferred all my data except my Facebook account. I forgot my password and now I'm stuck with my old Facebook account. I urgently need access to my messages on Facebook Messenger for an ongoing police investigation. Can someone please assist me in resolving this issue?
Reported by GetHuman3990637 on Sunday, December 22, 2019 5:22 PM
Someone sent a message to all my friends that had an inappropriate link to a game. Following that, I received a notification of a password change on my Facebook account. My recovery information is outdated. I currently use [redacted] as my email. I am desperate to regain access to my account. Can Facebook please help me reset my password or find another way to contact my friends? I am ready to provide any verification needed. The suspicious link is from Sv [redacted], View [redacted] [redacted] on YouTube.com.
Reported by GetHuman4138171 on Sunday, December 22, 2019 5:29 PM
I need help with recovering my hacked Facebook account under the username Benjamin.mayowa.56. The incident occurred on December 17, where someone tricked me into giving my login details. On December 20, I discovered I could no longer access my account. The hacker disabled my email associated with the account, preventing me from recovering it myself. I would appreciate assistance in regaining access to my Facebook account.
Reported by GetHuman-bencity on Sunday, December 22, 2019 5:42 PM
About 6-7 weeks ago, my Facebook account was disabled, possibly due to hacking as my profile picture was changed without my knowledge. Additionally, my Instagram account was deactivated. The email linked to my Facebook is an old one that I no longer have access to, making it difficult to receive any communication from Facebook. I submitted the required forms and ID verification, but my Facebook account remains disabled. On the other hand, when I reached out to Instagram, my account there was reactivated promptly within 48 hours.
Reported by GetHuman4138307 on Sunday, December 22, 2019 6:09 PM
I recently had my Jeangagnondingle Facebook account hacked. I have submitted proof to Facebook, but now I am blocked from the account. I can't afford to pay to resolve this issue. My phone number that was associated with the account ([redacted]) has been changed by Verizon. I've attempted to recover the account using my email address, [redacted], but have had no success. I am unable to take any further actions to regain control of my account since the hacker has linked their email and phone number to it. Any assistance in recovering my account would be greatly appreciated.
Reported by GetHuman-evesbrat on Sunday, December 22, 2019 6:12 PM
Dear Facebook Team, My colleagues and I are admins of the Facebook page "ثورة ١٧ تشرين" that was unexpectedly unpublished on December 21st. We are puzzled by this action as we have always followed the community guidelines diligently. Our page had a thriving community, and we enjoyed engaging with our loyal fans. We respectfully request a clear explanation for the page's unpublishing. If there was a misunderstanding regarding any policy violations, we sincerely apologize and would appreciate the opportunity to rectify it promptly. We have put a lot of effort and dedication into maintaining our page and hope for a positive resolution from the Facebook Team. Thank you in advance. Regards,
Reported by GetHuman-octre on Sunday, December 22, 2019 6:25 PM
I have been locked out of several of my email and social media accounts. I am frustrated about not being able to access my Facebook account and urgently require assistance. Is it possible to verify my identity by providing a photo of myself holding my ID or another form of verification? The phone number linked to my account is outdated, and now a hacker has gained control of my associated email, leaving me with no means to recover my account.
Reported by GetHuman4138362 on Sunday, December 22, 2019 6:26 PM
I recently got restricted on Facebook for (3 days) because of a comment I made (stupid** written like that). The article I commented on had much worse name-calling that was not censored. It appears that my comment against President Trump was singled out unfairly. I urge Facebook to address this issue; otherwise, I will delete my account. I feel like my voice is small compared to the larger problem, but many others are also fed up with this situation. It's clear that the people reviewing reports are biased, regardless of the community standards. For the record, the article was from NBC news about Eddie Murphy, not Trump.
Reported by GetHuman4138628 on Sunday, December 22, 2019 7:40 PM
I forgot my password on Facebook, and when I tried to verify my identity via phone number, I entered my mobile number [[redacted]]. However, instead of accessing my account, I somehow got access to Philip Davidson's account. I need help to regain access to my own account. Thank you, Juanita J.
Reported by GetHuman-mrsmn on Sunday, December 22, 2019 7:49 PM
I need assistance from Facebook to remove a hacker from my account so I can regain access. I am requesting Facebook's support in identifying the hacker and resolving this issue promptly. I can confirm my ownership of the account; however, the hacker has altered all recovery details except for my unused email address. I am familiar with nearly all of the friends listed on my account. I have two accounts: Joseph Samuel and Samuel Joseph. The one currently compromised is Samuel Joseph. I am 29 years old and reside in Okrika, Rivers State. Your assistance in this matter is greatly appreciated. Thank you.
Reported by GetHuman4138592 on Sunday, December 22, 2019 8:21 PM
A few months ago, when attempting to access my Facebook account, I encountered a message stating my session timed out. Despite trying to log back in, I was informed that my password was incorrect. Over the past decade, I have maintained a single Facebook account with one password. Unexpectedly, I had to create a new account due to this issue. Unfortunately, I did not back up my old pictures stored only on my previous account. Retrieving these images is crucial to me as they hold sentimental value. I am eager to restore my old account's pictures, as they are priceless memories to me.
Reported by GetHuman-hippesho on Sunday, December 22, 2019 8:27 PM
A week ago, my Instagram account was hacked, and now I am unable to access it because Instagram has locked me out. Despite changing my password as advised, I am unable to log in. The email linked to the account is inactive, and I cannot receive the security code Instagram is sending. The helpline email only provides automated responses and has not addressed my issue. I have repeatedly requested assistance to unlock my account, but have only received password reset links. I simply need to speak with someone to resolve the account lock.
Reported by GetHuman-jnjhim on Sunday, December 22, 2019 9:02 PM
I had two accounts on Facebook. One was made by friends for my dog five years ago. About 14 months ago, I started a second account for my golf and expat activities. I used my dog account in my name for the expat site. I lost access to the second account (dog account) and had to validate it with my phone, but the number I used for that account expired, so I couldn't do it and the account got disabled. I tried to reach out to Facebook but didn't have any luck. It would be great if I could recover it because that disabled account is linked to my Facebook page through Business Manager, so I can't properly manage my sites. The deleted account is the admin of my Facebook Business Manager account, so I'm in a difficult situation. I can provide someone with the number for verification, but I can't receive a message.
Reported by GetHuman4139144 on Sunday, December 22, 2019 10:08 PM
I am having trouble accessing my Facebook account with the email address [redacted] as I have forgotten my password. Recently, I had to change it because my account was hacked. I have been using this account for many years and I prefer not to create a new one. Reestablishing my password or setting up a new one for the existing account would be greatly appreciated as I value staying connected with my family and friends through Facebook. Your assistance in resolving this matter would be highly appreciated.
Reported by GetHuman-iveykim on Sunday, December 22, 2019 10:29 PM

Help me with my Facebook issue

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