I forgot my password, and when asked by facebook to verify my identity either via email...

GetHuman-mrsmn's customer service issue with Facebook from December 2019

Help with my Facebook issue
The issue in GetHuman-mrsmn's own words
I forgot my password, and when asked by facebook to verify my identity either via email or phone number, I chose by number and then, entered my mobile number to get access to my account. But instead of getting access to my account, I got access to Philip Davidson's account. How is this possible? Please help, because I still need access to my own account. Here's my current mobile number: (***) ***-****. Thank you Juanita Johnson

GetHuman-mrsmn did not yet indicate what Facebook should do to make this right.

How GetHuman-mrsmn fixed the problem

We are waiting for GetHuman-mrsmn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-mrsmn
Dec 22nd, 2019 - 3 years ago
Seen by 9 customers so far
Similar issue to 235213 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-mrsmn started working on this issue
Dec 22nd, 2019 7:49pm
GetHuman-mrsmn confirmed the issue is fixed. Hooray!
Dec 24th, 2019 3:26pm