Facebook Customer Service Issues

Archive 1113

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1113. It includes a selection of 20 issue(s) reported December 16, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need help accessing my account as my Juno email is outdated and I can't remember the password. I tried adding a new email, [redacted], but it's linked to another account for promoting essential oils. When I try to reset the password using my son's email, it sends me to the same page. I've struggled to update my email in the past and now can't even log in. I sent my identification to verify my identity, but haven't received a response from FB. I want to close my essential oil account and update my email on my personal page.
Reported by GetHuman4104709 on Monday, December 16, 2019 4:25 PM
I am currently unable to access my Facebook account. This issue arose when Facebook requested a photo of my identification for identity verification. Initially, my account was disabled due to suspicions of impersonation and age limitations, but those matters have been resolved. Despite providing the necessary information like email, password, phone number, and ID picture, Facebook has not responded for five days after stating a 1-3 day processing time. I have reached out for assistance previously without success, and I hope for a resolution soon to restore access to my account. Your help in this matter would be greatly appreciated.
Reported by GetHuman3861850 on Monday, December 16, 2019 4:41 PM
I noticed my Facebook account got locked last night around 3 p.m. due to a violation of their terms. Upon checking my email, I found two password reset requests, which makes me suspect it was hacked. Recently, there have been friend requests accepted that I never sent, indicating some suspicious activity. I rely on Facebook for communication, photos, and memories, so this is very concerning. Please assist me in resolving this issue.
Reported by GetHuman4104836 on Monday, December 16, 2019 4:41 PM
Hello, I am Pippa D. I manage the FB page called IQU 2 Film. Recently, I posted two updates on the page after a period of inactivity. However, I am facing an issue where the posts are not appearing on the page despite being visible somewhere online. I noticed a non-discrimination agreement that needed verification, which I completed, but the posts are still not showing up. I am frustrated as I am currently running a campaign, and the lack of visibility on my page is impacting it. Any assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman3320849 on Monday, December 16, 2019 4:46 PM
I am having trouble with someone trying to access my Facebook account in Syracuse, New York. This person keeps trying to change my password without my authorization, and I am concerned about my personal information being compromised. It is frustrating to receive notifications about these unauthorized access attempts. I would appreciate assistance in resolving this issue and preventing further intrusion into my account.
Reported by GetHuman4104934 on Monday, December 16, 2019 4:53 PM
I have repeatedly tried to use my real Facebook account under the name Mohammad Asim Butt with corresponding email [redacted] and phone number [redacted][redacted]. Facebook consistently disables my account, preventing me from accessing it for over three months now. I then attempted to create new accounts with different email addresses such as [redacted] and phone number [redacted][redacted], but they were also disabled. I am confused as to why my accounts are continuously disabled, and I would appreciate any assistance in restoring access to my accounts. Please feel free to reach me via WhatsApp at [redacted][redacted]. Thank you for your help.
Reported by GetHuman4105052 on Monday, December 16, 2019 5:09 PM
Our company needs to regain access to a disabled account that holds crucial administrative privileges for a business page we wish to manage differently. Despite numerous attempts to provide valid identity verification documents such as a driver's license, tax ID numbers, and passports, Facebook has continuously rejected them. Restoring this account is essential for us to proceed with our business needs effectively.
Reported by GetHuman-johnkaze on Monday, December 16, 2019 5:18 PM
I am experiencing an issue with my Facebook account, '[redacted]'. A few days ago, someone attempted to log in illegally, causing my account to go into recovery mode. While I can access my email to change the password, the main problem lies in the fact that the mobile number registered for receiving reset codes is an old number I lost a year ago. This obstacle is preventing me from accessing my Facebook account since I am unable to receive the necessary codes. I am wondering if there is a way for me to update my mobile number to receive codes on my new number in order to unlock my account.
Reported by GetHuman-uninvite on Monday, December 16, 2019 5:33 PM
Hello, I am having trouble accessing my Facebook account because I forgot my password. I have tried several times to reset it, but Facebook is not sending me the code to reset my password via my phone, which is as follows: [redacted]. Additionally, I have forgotten the password for my email account, which is as follows: [redacted] Therefore, I kindly request your company's assistance in recovering my account under the name Sab Rina as soon as possible since it contains my personal data.
Reported by GetHuman4105437 on Monday, December 16, 2019 5:56 PM
I recently shared a post from someone else's Facebook wall, but as soon as it appeared on my wall, it was removed, and now I am under a 24-hour chat block. I am unsure why I was banned for sharing a post that was already on Facebook since it did not violate any terms of service or guidelines. The post in question was a petition to stop airing commercials with certain content on the Hallmark channel.
Reported by GetHuman-eoshout on Monday, December 16, 2019 5:58 PM
Hello, I am Pippa D. and I manage a Facebook page called IQU * Film. Recently, I attempted to post on the page after a hiatus, but the posts are not showing up, causing frustration as I am currently running a campaign. Although others seem to have seen the posts somewhere online, they are not visible on my page. Upon checking, I found out that I needed to verify a non-discrimination agreement, which I have completed, but the issue persists. I am seeking assistance to ensure my page is fully functional so I can share messages, images, and videos effectively. Thank you for your help in restoring my page to its normal state.
Reported by GetHuman3320849 on Monday, December 16, 2019 6:00 PM
On Saturday morning, my Facebook account was disabled for three hours as indicated, but even after waiting, I couldn't re-enter my details. Subsequently, I created a second Facebook account, only to face the same issue. Despite trying with a third account, upon reporting my problem, my Facebook was disabled again. This situation has left me without my crucial support network for my son and my mental health. I am unsure of any wrongdoing on my part. I am dealing with someone who is being abusive, and law enforcement is involved. I suspect this individual might be falsely reporting me on Facebook. Please assist me in resolving this matter promptly as I heavily rely on my initial Facebook account for my mental well-being.
Reported by GetHuman4105531 on Monday, December 16, 2019 6:08 PM
I am currently the ADMINISTRATOR of 2 Accounts that have been HACKED, which I am unable to access. The accounts affected are for Anaheim Union High School and Remembering Anaheim High School Colonists. You can reach me at [redacted]. The Account Name associated with the accounts is "Gordo El Mel Aguilar." To regain access, I had to create a new Account, which is now “Melvin A Aguilar (Gordo).” I am seeking assistance on how I can be reinstated as the Administrator for these accounts. Your help in resolving this matter is greatly appreciated. Thank you for your support. - Melvin A Aguilar
Reported by GetHuman4105571 on Monday, December 16, 2019 6:12 PM
Around a year ago, my account was hacked and I reported it but have been using a different site instead of Facebook. I want to return to using your services. The person who hacked my account demanded money to restore it, which I refused to pay. I am reaching out to ask if you can help me resolve this issue so I can use your services again. My contact information is as follows: [redacted] and [redacted]. I am George Washington Whitley III. Thank you for your assistance.
Reported by GetHuman4105690 on Monday, December 16, 2019 6:29 PM
I had a Facebook page under the name Julie Andrews just for fun to connect with new friends. I deleted the Julie Andrews page and now I'm trying to reactivate my old account under the name Dawn Brazee. However, when I try to recover it, Facebook tells me my phone number is not valid. I believe this is happening because it's associating my phone number with the Julie Andrews account that I already deleted.
Reported by GetHuman4105758 on Monday, December 16, 2019 6:39 PM
I have become a well-known up-and-coming streamer and vlogger. However, I have recently been experiencing a daily ban, even when I'm not using my account. I have taken a day off hoping it would be fixed, but I keep getting banned every day since December 9. I hope we can resolve this issue soon. I post on Instagram, and I forgot to mention that earlier. I am a legit and kind person who is trying to spread happiness and joy to everyone. Making people happy is my dream. My Instagram account is @therealeannn. I would really appreciate your help. Thank you.
Reported by GetHuman4105836 on Monday, December 16, 2019 6:48 PM
Hello, My name is Daniel Goulding. Two days ago, Facebook changed my password for unknown reasons. However, when I try to log in now, it claims that I am using an old password. Unfortunately, I cannot retrieve a new password as I no longer have access to my recovery email or phone number. If my account could be reverted to the original password, I could then login and update my backup email and phone number accordingly. Could you please guide me on how to reach the right FB representative? Thanks, Daniel Goulding
Reported by GetHuman4105840 on Monday, December 16, 2019 6:49 PM
To whom it may concern: I am writing to address an ongoing issue with my Instagram account @therealeannn. Lately, my account has been frequently blocked without a clear explanation provided. Using this app daily, I find it frustrating to face constant blocks without understanding the reasons behind them. I am seeking clarification on the actions that triggered these blocks to avoid repeating them in the future. It is essential to me that this matter is resolved promptly. I appreciate your assistance in resolving this matter. Thank you in advance and have a wonderful day.
Reported by GetHuman4105836 on Monday, December 16, 2019 6:52 PM
I purchased Christmas gifts through an ad on Facebook from a website called Galaxy Like. Although the charge appeared on my bank statement as shoespar.com instead of galaxylike.com, the amount and date were the same. I opted for express shipping, expecting delivery within 2 to 5 days, but it's been almost two weeks, and I haven't received the items. I've been unable to contact the company despite numerous attempts. This situation has left me feeling frustrated, and I would appreciate any assistance you can offer.
Reported by GetHuman4105871 on Monday, December 16, 2019 6:53 PM
My Facebook account got disabled after I switched to a new iPad from an HP. I tried to transfer everything at a computer shop but couldn't remember my password. After a hospital stay due to illness, I attempted to log back in but saw my account was disabled. I missed the emails from Facebook during my illness. I need your assistance to regain access to my account.
Reported by GetHuman4105928 on Monday, December 16, 2019 7:01 PM

Help me with my Facebook issue

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