Facebook Customer Service Issues

Archive 1101

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1101. It includes a selection of 20 issue(s) reported December 14, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Facebook Team, It seems that my Facebook account has been mistakenly deactivated by your security system. I kindly request for it to be reopened as my account holds important business documents. I have already submitted my identity proof to verify that I am the legitimate user of the account. I assure you that I have not violated any policies. I apologize for any misunderstanding and would appreciate it if you could review and reinstate my account promptly. Thank you.
Reported by GetHuman4093467 on Saturday, December 14, 2019 4:30 AM
Dear Facebook Team, I believe my Facebook account was deactivated by mistake as I have not violated any policies. It is crucial for my business and holds important documents. I've provided my identity proof to verify my ownership. I kindly request a review and reactivation of my account at your earliest convenience. Thank you.
Reported by GetHuman4093467 on Saturday, December 14, 2019 4:41 AM
I have reported a profile on Facebook pretending to be my friend. However, Facebook has mistakenly blocked my friend's real profile instead of the fake one. Now, my friend is unable to access his important photos, memories, and contacts on his legitimate account, "Happy Khajuria." The fake account under the name "Rajat Sharma" is still active. Facebook is reviewing the real account while allowing the fake one to continue operating. I kindly request that Facebook correct this error by blocking the reported fake account and unblocking the original account. Thank you.
Reported by GetHuman4093583 on Saturday, December 14, 2019 4:43 AM
Dear Facebook Team, I believe my Facebook account was mistakenly deactivated by your security system. I urgently need access to my account as it contains crucial business documents. I have already submitted my identity proof to verify that I am the legitimate account owner. I am confident that I have not violated any rules. I humbly request you to review the situation and reinstate my account promptly. Thank you for your understanding and assistance.
Reported by GetHuman4093467 on Saturday, December 14, 2019 5:01 AM
I have been experiencing continuous issues with my Facebook account being flagged for suspicious activities. Recently, I created a new account after deleting my old one due to getting married and changing my last name. Despite providing photo verification and my actual ID after my account was disabled, I keep receiving notifications for suspicious activities, requiring me to verify my email again. This cycle is frustrating as I rely on Facebook for various church groups and resources after relocating. Please resolve this matter promptly as I have already verified my identity multiple times through email and photo submissions. It is becoming increasingly difficult to use my account with these constant disruptions.
Reported by GetHuman-mardisma on Saturday, December 14, 2019 5:34 AM
I recently reported a profile under the name Sandra Williams Adam's for being fake. The account is used to advertise job opportunities and then extort money from applicants after putting them through a fake interview process. Upon inspection, it's evident that the account was created in a single day. Despite this, I was informed that nothing is wrong with the account, which is misleading. The photos on the account seem mismatched as they appear to have been taken years apart, indicating fraudulent behavior. The individual is pretending to represent Ttec Industries, further confirming it as a fraudulent scheme. I have also escalated this matter to the actual company. I kindly request a reevaluation of my report.
Reported by GetHuman-elmarico on Saturday, December 14, 2019 5:41 AM
My account was hacked, and someone is using it to fraudulently contact people pretending to be me. The hacker changed the settings, added their phone number and email, and altered my password. Despite my attempts to log in with my usual password, it keeps saying 'INCORRECT PASSWORD.' My friends have informed me that this person is also insulting them. I have two accounts linked to the same phone number, but the hacked one is under the name stepxy akinz. Urgent assistance is needed to prevent others from falling victim to this fraud. Thank you for your understanding.
Reported by GetHuman4093775 on Saturday, December 14, 2019 6:02 AM
To Facebook Support, I, Debra Del Larson, am reaching out to report unauthorized access to my Facebook and Gmail accounts by a man named Roy Uhl, who has been stalking me. I have Police Reports and Documentation regarding this issue. Roy Uhl sent copies of my Messenger Chats to my Attorney, Martin Crowley in Fallon, NV. I have changed the passwords and logged out of all devices, but is there a way to further secure my accounts? My email addresses are [redacted] and [redacted] Please contact me to help improve the security of my accounts. Thank you, Debra Del Larson
Reported by GetHuman-doggiew on Saturday, December 14, 2019 6:05 AM
I created a Facebook account specifically for playing games, without sharing any personal information or interacting with others. Unfortunately, the account was disabled, probably because it seemed suspicious without any real personal details. I never anticipated needing to provide ID since my name doesn't match the account. I regret creating the account this way but was paranoid at the time. All I want now is to transfer my game-related information to a new Facebook account. I'm seeking help mainly to retrieve the progress data from the games I played. Despite my attempts, I haven't been able to download this information. I just want to enjoy playing games without any issues.
Reported by GetHuman4093822 on Saturday, December 14, 2019 6:17 AM
My account has been hacked, and someone is using it to scam people in my name. The hacker has altered my settings, added their phone number and email, and changed my password. I’ve attempted to log in with my usual password, but it repeatedly says 'INCORRECT PASSWORD'. Friends have reported being insulted by this imposter. I also have another account linked to the same phone number, but the compromised one is under the name stepxy akinz. Urgent assistance is greatly appreciated to prevent further fraudulent activity. Thank you for your understanding.
Reported by GetHuman4093775 on Saturday, December 14, 2019 6:20 AM
This morning when I checked my bank statement, I noticed five transactions where Facebook charged me. I was taken aback because I haven't run any advertisements on Facebook in about a year. When I checked the ad manager, I didn't recognize any of the advertisements displayed on the page. My first instinct was to delete the payment method, but Facebook notified me that my account had been disabled. It's confusing how they could charge me if my account is already disabled. I hope to find a resolution for this issue soon.
Reported by GetHuman-dbtaeny on Saturday, December 14, 2019 7:33 AM
Two days ago, I noticed someone had accessed my account without my knowledge. This morning, when I tried to log in, I couldn't access it. It appears that Facebook disabled my account due to non-compliance with their terms and privacy policies. I suspect my account was hacked. My Instagram account, which is linked to my Facebook, is also blocked. I need assistance in resolving this issue to unblock both of my accounts. Kindly suggest a course of action or assist me in unlocking them.
Reported by GetHuman-arahevar on Saturday, December 14, 2019 7:37 AM
Yesterday, I received a text code from Facebook to authorize login, and I immediately suspected I was being hacked. I have attempted to recover my account, but the password has been changed. Normally, the code is sent via text, but now it's being sent to my email address, which I no longer have access to, [redacted] I had set up this email for Facebook years ago. I have tried to access this email today, but it has been over 6 years since I last used this account. I am worried that someone may be impersonating me or sending private messages to my friends.
Reported by GetHuman-jennholl on Saturday, December 14, 2019 9:40 AM
I believe I am the incarnation of God. Recently, my activities, such as sexual behavior and drug use, were being shared publicly on Facebook. This upset someone, possibly in a Censorship Office. I can cause permanent damage to Facebook, but I prefer cooperation to find mutually beneficial solutions. Unfortunately, this hasn't been the case so far. Facebook has one last opportunity before I take decisive action. Feel free to visit my other social media profiles for more information. Visit KiranMardi.com.
Reported by GetHuman4094239 on Saturday, December 14, 2019 10:14 AM
Hello, I have forgotten my Facebook password and no longer have access to the backup mobile number or email address linked to this old profile. I kindly ask for your urgent assistance in resolving this issue. It is important for me to regain access to my profile as it holds significant memories from my past. I hope you can understand the importance of this matter. Additionally, I do recall my previous password.
Reported by GetHuman4094255 on Saturday, December 14, 2019 10:22 AM
Hello! I need assistance with retrieving my Facebook account. I changed my password before deactivating my account, but now I can't log in. I'm not sure if the issue is with the password or if my account was hacked. I've tried several methods to recover it. There is an option to send a recovery/verification code to my Yahoo mail, but I haven't received any code. Can you please help me with this? Thank you.
Reported by GetHuman4083789 on Saturday, December 14, 2019 10:38 AM
I received a call from someone claiming to be my friend on Facebook. They asked for my phone number and email to create an account on Jamal Life platform. Thinking it was my friend, I shared the information. Later, my friends contacted me about unusual messages. When I tried to log in, I was denied access. Upon attempting to reset my password, I found out that my email and phone number had been altered.
Reported by GetHuman-somoluku on Saturday, December 14, 2019 10:41 AM
My Facebook account has been disabled for three months. I am unable to verify my identity as they requested my NID or Passport, which I have never used before. The name I used to open my Facebook account is different from my real name. I am seeking advice on how to recover my disabled account as it is my very first one, and it contains many important pictures. Your assistance in helping me regain access to my account would be highly appreciated. Thank you.
Reported by GetHuman4094369 on Saturday, December 14, 2019 11:17 AM
My girlfriend's phone, with all her information, suddenly stopped working. She got a new phone but couldn't log into her Facebook account, crucial for her small business page, as she couldn't recall the password. Despite the system indicating she changed the password earlier in the week (which she doesn't remember doing), she attempted to access her old email linked to Facebook to reset the password, but couldn't because the email was on her old, broken phone, and she couldn't remember the password from over five years ago. After following the steps on Facebook to select three friends for password reset codes, changing the password, and waiting for the verification email, we still haven't received it within the promised 30 minutes. Clicking on the "not received" option leads us to an unhelpful help center. We're stuck without direct contact with Facebook, and the account seems to be in limbo until we get the needed email verification.
Reported by GetHuman4094423 on Saturday, December 14, 2019 11:39 AM
I am experiencing difficulty posting comments on the video section of Facebook and Facebook Lite. It appears that the comments are disappearing too quickly, leading to my account being blocked. I kindly request to have my account unblocked so that I can resume posting comments on these sections. A similar issue was resolved earlier this month, but it seems to have reoccurred. Facebook is a valuable platform that allows users to share their opinions and views, and I have been a user for over 5 years. I have already reported this problem to the Facebook Help Center for further assistance.
Reported by GetHuman3781411 on Saturday, December 14, 2019 12:14 PM

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!