I go through the process of changing password after being alertet that someone stole my...

GetHuman-viciant's customer service issue with Facebook from December 2019

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The issue in GetHuman-viciant's own words
I go through the process of changing password after being alertet that someone stole my accont, but after that i cahnge password, it kicks me out with error.*"*Sorry, this feature isn't available right now*An error occurred while processing this request. Please try again later.*"*Pasword is changed, but it will ask to change it every time I login and my acc is still locked. I cant access my FB account. Every time I try to log in (every time with new password), it will ask to secure my acc and change password. It won't let me through that error. Probably it won't write to database that U already did these steps and that's why it still keeps asking that change. Facebook please fix your product. I wanna comunicate with my friends that I have not other way that FB to comunicate with them yet .

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Customer service issue
Reported by GetHuman-viciant
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 231222 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-viciant started working on this issue
Dec 11th, 2019 8:21am

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