On Wednesday November *, **** I got a message on my Facebook messenger Sarah Patterson...

GetHuman3904105's Recover Hacked Account issue with Facebook from November 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3904105 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3904105's own words
On Wednesday November *, **** I got a message on my Facebook messenger Sarah Patterson (my account) from a friend (karleigh cyr) asking if she could use my phone number to get access to HER Facebook cause her phone was broken and was trying to get on through a friends phone. I gave her my phone number and did not give her any further information (password, email) within minutes I was logged out of my account and was then unable to login with the password I had set for my account almost an hour prior. I have been told by family and friends that my account is active and that someone is reading the messages sent to that account and I was even sent photos of friends being told to block my new account cause it’s “not me”. Long story short I just want my Facebook password reset. I don’t have access to my ymail anymore and haven’t for years and it isn’t allowing me to use my phone number to change the password. Please help.

GetHuman3904105 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3904105
Nov 8th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 753689 others
0 customers following this

Timeline

GetHuman3904105 started working on this issue
Nov 8th, 2019 8:40am
GetHuman3904105 indicated the issue is not fixed yet.
Nov 10th, 2019 1:05am

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