Hello**Yesterday evening I received emails telling me that I had requested to change my...

GetHuman3898358's Can't Receive Code to Reset issue with Facebook from November 2019

Help with my Facebook issue
The issue in GetHuman3898358's own words
Hello**Yesterday evening I received emails telling me that I had requested to change my password, but I did not make this request. I went into my account to change my password anyway just in case which I did. I also enabled two step authentication and sent a code to my phone. I then logged out of my accounts as I had changed the passwords incase someone else was on my account. I then tried logging back into my account with my new password and then the two step authentication came on so I sent a code. I did not receive any code to the phone number I asked it to be sent to. I tried all evening to access my account but can’t get back in as the codes are not being sent to my phone number? I’m now unable to get into my account, can you help please?**Thanks

GetHuman3898358 did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3898358
Nov 7th, 2019 - a year ago
Fixed
Seen by 15 customers so far
Similar issue to 752444 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3898358 started working on this issue
Nov 7th, 2019 7:13am
GetHuman3898358 indicated the issue is not fixed yet.
Nov 7th, 2019 12:05pm
GetHuman3898358 indicated the issue is not fixed yet.
Nov 7th, 2019 12:06pm
GetHuman3898358 indicated the issue is not fixed yet.
Nov 7th, 2019 12:36pm
GetHuman3898358 indicated the issue is not fixed yet.
Nov 8th, 2019 9:38am
GetHuman3898358 indicated the issue is not fixed yet.
Nov 8th, 2019 11:21am
GetHuman3898358 confirmed the issue is fixed. Hooray!
Nov 10th, 2019 8:44am

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