I ran some adds for about * weeks on Facebook, everything went well...Then all of a sud...

GetHuman-wvheerde's Recover Disabled Account issue with Facebook from November 2019

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Before contacting them, items GetHuman-wvheerde may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-wvheerde's own words
I ran some adds for about * weeks on Facebook, everything went well...Then all of a sudden I cannot log into my Facebook account. Facebook asks me to upload some Identification (ID), which I've done numerous times, but when I press "continue" nothing happens... Still, I cannot log into my Facebook manager to see my Ads, yet FACEBOOK IS STILL DEDUCTING MONEY FROM MY CREDIT CARD! It is well past the "end" dates I specified when I set the Ads, but they are still deducting my money, and due to the fact that I cannot access my Facebook Business Manager, I cannot stop*cancel the ads, I cannot even access my Leads! And what makes it even worst, I cannot get hold of anyone at Facebook to ask for assistance! This is a fraud! I had to cancel my Credit card, as Facebook continues to deduct money from my account without me being able to cancel my ads!

GetHuman-wvheerde did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-wvheerde
Nov 1st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 745706 others
0 customers following this


GetHuman-wvheerde started working on this issue
Nov 1st, 2019 11:57am
GetHuman-wvheerde indicated the issue is not fixed yet.
Nov 1st, 2019 7:06pm