I have been getting my account hacked for the last month. I found our that someone has...

GetHuman3862340's Recover Disabled Account issue with Facebook from October 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3862340's own words
I have been getting my account hacked for the last month. I found our that someone has been making frack accounts of my friends. On my behalf. Yesterday I used my account perfectly. Today I went to log in and it said to verify my identity. To send a picture of me. I took a picture of me in the moment. My name is Osmar Hernandez. My username is *****@***.com. Please look at the picture I sent and please give me access back to my account. I have had that account for years and I have a lot of memories there and I would hate to lose those pictures.

GetHuman3862340 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3862340
Oct 31st, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 745093 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3862340 started working on this issue
Oct 31st, 2019 9:05pm

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