I am not able to access my Facebook account for months now because someone has hacked i...

GetHuman3861173's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3861173 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3861173's own words
I am not able to access my Facebook account for months now because someone has hacked into it, they change my profile picture and my password not sure if it is because Facebook was having problems the other day. I tried to log in on numerous occasion and unfortunately I was unsuccessful I try to change my password no success hence recovering my account. At one point I try to log in and I was in another Facebook user account. I would like to close my account.

GetHuman3861173 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman3861173
Oct 31st, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 745038 others
0 customers following this


GetHuman3861173 started working on this issue
Oct 31st, 2019 8:14pm