i had changed my mobile phone number and haven't had time to change it for facebook but...

GetHuman3836166's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3836166's own words
i had changed my mobile phone number and haven't had time to change it for facebook but i still remember my email and mobile number used for the account as well as my password that came with it! i tried to login again to secure my account to find out my old mobile number was still being used but my email was changed to an unrecognizable email. I cant get in no matter how hard i try, i beleive someone has hacked my account and changed my password however i know my friends can vouch for me that i am the original account owner and also have an id to prove that i am.

GetHuman3836166 did not yet indicate what Facebook should do to make this right.

How GetHuman3836166 fixed the problem
So I ended up fixing it through making a new Facebook account searched my old account that I couldn’t access n reported it as hacked as me n it immediately redirected to my old account n I got to make the login changes but I now have * accounts that are connected.
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Recover Hacked Account issue
Reported by GetHuman3836166
Oct 27th, 2019 - 2 years ago
Fixed
GetHuman3836166 shared how to fix
Seen by 4 customers so far
Similar issue to 739012 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3836166 started working on this issue
Oct 27th, 2019 5:50am
GetHuman3836166 confirmed the issue is fixed. Hooray!
Nov 1st, 2019 3:09am

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