My Facebook account was hacked and all my info (my email, phone number, name and pic) w...

GetHuman3836163's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3836163 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3836163's own words
My Facebook account was hacked and all my info (my email, phone number, name and pic) was all changed. I can no longer access or gain access to my account. I am very, highly upset. I had pics on there that, that was the only place there was a copy of them at*on. Like pics of my youngest son when he was first born while still in the hospital before we got to go home. He is, unfortunately no longer with me and those pics I had of him on there was the only thing I had left of him. I want access back to my account ASAP and I want that man*person who hacked my account to be punished and pay for what he done. Even if I have to take some kind of legal action. Just let me know and I'll do it! No amount of money is more than what my baby's pics mean to me!

GetHuman3836163 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3836163
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 739011 others
0 customers following this

Timeline

GetHuman3836163 started working on this issue
Oct 27th, 2019 5:50am
GetHuman3836163 indicated the issue is not fixed yet.
Nov 15th, 2019 7:53am

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