I have not been on Facebook for nearly a year and have had several accounts issued with...

GetHuman3836116's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3836116 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3836116's own words
I have not been on Facebook for nearly a year and have had several accounts issued with my name and friend requests sent to friends of mine as well as my original Facebook being hacked and messages sent out that I did not send. I reported these today under a new account I just created with my email address of *****@***.com. this is now disabled. this is a new and correct Facebook account I would like to use. There is another account under Kristy Yates Ehrhardt with some of the same photos as well as Kristy Ehrhardt. my legal and married name is Kristy Ehrhardt but I am going thru a divorce and use my maiden name Kristy Yates. I am from Cincinnati and West Chester Ohio and currently live in Dayton , Ohio. the new correct one showsy current hometown as Eastside Dayton, Ohio. I have already had to have several Facebook accounts hacked. my nine year old son is currently missing and I believe all of this may have to do with this. please correct this and any advice on how to keep accounts secure would be greatly appreciated, I know my phone had been accessed remotely so it was just like them having access to my phone as well as somehow cloaning my Facebook account. there may be others as family and friends have notified they have been getting friend requests from me regularly. thank you

GetHuman3836116 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3836116
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 739000 others
0 customers following this

Timeline

GetHuman3836116 started working on this issue
Oct 27th, 2019 5:28am

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