Had my facebook account set up to stay logged in on my work computer and work phone. *I...

GetHuman3835882's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3835882 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3835882's own words
Log in ... Had my facebook account set up to stay logged in on my work computer and work phone. *I no longer work for the company and deleted all my personal info etc off these devices.*On trying to access my facebook page on my personal computer, I forgot what the password was. I was given the option to reset my password and would send to my email address that I set up years ago, unfortunately I no longer had access to that email address due to a change in the telecom provider.*After several attempts at trying to recover my Facebook account, I inadvertently pushed the someone is trying to hack my account option. I also created another facebook page, however would prefer my original page. Please help
All my photos, contacts and memories etc since I set up the page many years ago are now inaccessible.
Please help me get access to my original facebook account.
I have had my facebook page for many many years and operared this without a hitch.*Furthermore I am not IT savvy.
Weht into my Google account and found my password but am still locked out as it keeps telling me I have tried to access the account too many times and to try again later
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Recover Hacked Account issue
Reported by GetHuman3835882
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 738936 others
0 customers following this

Timeline

GetHuman3835882 started working on this issue
Oct 27th, 2019 3:06am
GetHuman3835882 indicated the issue is not fixed yet.
Oct 28th, 2019 1:35am
GetHuman3835882 indicated the issue is not fixed yet.
Oct 28th, 2019 3:31am

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