I got a new phone number or phone line through metro pcs on October ** **** the phone n...

GetHuman-mrcchaz's Can't Receive Code to Reset issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-mrcchaz's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mrcchaz may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-mrcchaz's own words
I got a new phone number or phone line through metro pcs on October ** **** the phone number was *** *** ****. When I set up the phone I downloaded. Facebook and messenger app and updated my profiles on all my important apps including changing the phone number. We'll the next day I had to return the phone and cancel my phone line at the same place were I brought the phone and started the new line. Well when I tried to change my password password and get back into my account I got as far as receiving the * digit code through my email (*****@***.com) and I'm prompt to enter the reset code and it's sending it to the phone number(*** *** ****) that I cancelled. It want send the reset code to a previous number I had on the account(*** *** ****) which I can still receive message notifications. Can you help me get back into my account by having the reset code sent to my previous phone number that was originally on my Facebook account(*** *** ****). Thank you Charles Clark aka chaz Clark.

GetHuman-mrcchaz did not yet indicate what Facebook should do to make this right.

How GetHuman-mrcchaz fixed the problem

We are waiting for GetHuman-mrcchaz to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-mrcchaz
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 738869 others
0 customers following this

Timeline

GetHuman-mrcchaz started working on this issue
Oct 27th, 2019 1:13am
GetHuman-mrcchaz indicated the issue is not fixed yet.
Oct 28th, 2019 4:03am