We have an instagram business account silverfoxskincare that we are trying to connect t...

GetHuman3834593's customer service issue with Facebook from October 2019

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The issue in GetHuman3834593's own words
We have an instagram business account silverfoxskincare that we are trying to connect to our product catalog in Facebook Catalog ID: ****************, but the system seem to think we don't have a business account with Instagram. We tried switching it off and back on in instagram (back to personal then back on to business), but it didn't help. We have followed all the guidelines Facebook has provided and I can't see what we are missing. We are selling skincare products in the USA. It should fall within the scope your guidelines. Also we are not able to verify the facebook business page, I am wondering if that is part of the problem.*My client would like to be able to set up a shop on Instagram using the Facebook shop a colleague has created. So in other words, make the two accounts connect properly.

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Facebook

Customer service issue
Reported by GetHuman3834593
Oct 26th, 2019 - 2 years ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 738641 others
0 customers following this

Timeline

GetHuman3834593 started working on this issue
Oct 26th, 2019 8:13pm

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