On October **, ****, I was chatting with my friends in a private chat group on messenge...

GetHuman3814630's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3814630's own words
On October **, ****, I was chatting with my friends in a private chat group on messenger. I shared a video clip with them in that private chat group. It got deleted from that chat instantly, and I got logged out, automatically, from both Facebook and Messenger within a few minute. I received an email from Facebook about abiding their terms and policies. And then another one about my account getting disabled for violating any (not specified in the mail) community guidelines. I instantly tried to log in back but they asked to provide any proof of ID, which I did (my international passport). After some time, I got another email telling me that I am ineligible to use Facebook, so my account is disabled. I have since contacted them many times (through the appeal form on Facebook), and submitted proof of my ID. It is my one and only account for *-* years. I have already suffered quite due to disabled account. I connect with most of my friends, family, business acquaintances and my students through Facebook. I have not received a single email or any piece of information from Facebook yet. Despite contacting them for several times, there is zero progress. Kindly, help me get in touch with anyone from Facebook. Thank you.

GetHuman3814630 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3814630
Oct 23rd, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 733850 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3814630 started working on this issue
Oct 23rd, 2019 11:34am
GetHuman3814630 indicated the issue is not fixed yet.
Oct 25th, 2019 3:41pm
GetHuman3814630 indicated the issue is not fixed yet.
Oct 25th, 2019 4:20pm
GetHuman3814630 indicated the issue is not fixed yet.
Oct 26th, 2019 5:21pm
GetHuman3814630 shared this issue with your circles on Google+
Nov 1st, 2019 5:11pm