I am writing because my account was deactivated, and I submitted a picture of myself an...

GetHuman3806664's customer service issue with Facebook from October 2019

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The issue in GetHuman3806664's own words
I am writing because my account was deactivated, and I submitted a picture of myself and my email and was told that it would remain deactivated. The reason given was that I had violated Facebook policy. The problem is that I hadn't. I don't go on Facebook often, and given my profession, I am very careful about what I post. Therefore, the only explanation is that someone hacked my account or otherwise accessed it in such a way that may have violated Facebook's policy. It seems to me like there should be an appeal process. Facebook serves as a major communication tool and I have several contacts only available through Facebook. It seems like this a terrible abuse of power on Facebook's end if there is no "due process" to ascertain whether there actually was a violation of policy and whether that violation was actually done by the owner of the account, and whether that account was hacked and with no provision for remediation to restore the account. Your help in restoring my account is great appreciated.

GetHuman3806664 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman3806664
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 731960 others
0 customers following this


GetHuman3806664 started working on this issue
Oct 21st, 2019 11:23pm

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