My nephew is deceased. Thinking I was being helpful, I set my niece as the legacy conta...

GetHuman3804587's customer service issue with Facebook from October 2019

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The issue in GetHuman3804587's own words
My nephew is deceased. Thinking I was being helpful, I set my niece as the legacy contact. I didn't realize by doing this she could no longer log into her brother's FB account (she has his login credentials). Her mom (my sister) recently asked her to make a screen shot of a private message left for him after his death because it was healing for her* however, she can no longer log into his account. I guess I should have read the small print. It appears that I can remove my niece as the legacy contact, but I'm afraid to do this as we definitely want to keep his account alive and I don't want it to be inadvertently deleted or archived. His friends still post to his account, plus his mom holds a celebration for his friends every year and they post a group photo. Since I set up the legacy contact, if I hit remove, will his account automatically be deleted? Ideally, I would like my niece to be able to set herself as the legacy contact on her own. Will you please let me know under what circumstances you would delete a FB account of a deceased user? I don't want to cause more stress than I already have for my niece. "**-year-old aunt in Ohio regretting getting involved."

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Facebook

Customer service issue
Reported by GetHuman3804587
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 731546 others
0 customers following this

Timeline

GetHuman3804587 started working on this issue
Oct 21st, 2019 5:55pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 21st, 2019 10:58pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 21st, 2019 10:58pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 21st, 2019 10:59pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 21st, 2019 10:59pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 21st, 2019 11:00pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 21st, 2019 11:00pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 21st, 2019 11:01pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 21st, 2019 11:08pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:02am
GetHuman3804587 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:02am
GetHuman3804587 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:02am
GetHuman3804587 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:02am
GetHuman3804587 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:05am
GetHuman3804587 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:05am
GetHuman3804587 indicated the issue is not fixed yet.
Oct 24th, 2019 6:12pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 24th, 2019 6:12pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 24th, 2019 6:12pm
GetHuman3804587 indicated the issue is not fixed yet.
Oct 24th, 2019 6:12pm
GetHuman3804587 indicated the issue is not fixed yet.
Dec 2nd, 2019 7:54pm
GetHuman3804587 indicated the issue is not fixed yet.
Dec 2nd, 2019 7:54pm
GetHuman3804587 indicated the issue is not fixed yet.
Dec 3rd, 2019 1:31pm

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