I wanted a Christmas tree on Facebook marketplace . We loosely arranged * possible days...

GetHuman-mrsmacca's customer service issue with Facebook from October 2019

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The issue in GetHuman-mrsmacca's own words
I wanted a Christmas tree on Facebook marketplace . We loosely arranged * possible days when I could pick the tree up ( it’s a * hour round trip ) the best day was agreed as last Thursday , I was having a delivery myself that day and said I would contact seller with a time . To hold the tree I suggested I pay a deposit , ( this was not mentioned in the advert , I suggested it as goodwill . I paid this into the sellers account and messaged her on Wednesday night to inform her . The next day I messaged the seller to ask if I could pick the tree up that day this message was sent about **.** hrs , I had no reply , so I messaged again , still no reply , later that evening I was getting concerned as I had paid a deposit and not had a reply in ** hrs , I messaged the seller to say I was concerned and got an abrupt reply saying she was in London . Ever since then it has been so difficult to arrange pick up , I have asked for my deposit returned , and she has actually changed the advert to say non refundable deposit , which honestly was not there initially , she is being so difficult and again not replying , I feel like just letting her have my £** deposit but I work really hard for that money and it just feels unfair , especially changing her advert to suit , do I have any rights ??

GetHuman-mrsmacca did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-mrsmacca
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 724879 others
0 customers following this

Timeline

GetHuman-mrsmacca started working on this issue
Oct 16th, 2019 8:48pm
GetHuman-mrsmacca indicated the issue is not fixed yet.
Oct 17th, 2019 5:23am
GetHuman-mrsmacca indicated the issue is not fixed yet.
Oct 17th, 2019 5:24am
GetHuman-mrsmacca indicated the issue is not fixed yet.
Oct 17th, 2019 9:27pm

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