The Ad feature on my business account got disabled a few months ago. **I ran a Facebook...

GetHuman3777584's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3777584 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3777584's own words
The Ad feature on my business account got disabled a few months ago. **I ran a Facebook ad campaign around March and I had no idea that I was going to get billed for my total "spend" in two payments (different months).**Around that same time my CC information was compromised and I was billed with transactions from different places such as: Uber, Nike, etc... (One again I was unaware I was going to get billed a month later for my ad campaign)**Long story short.... I had to close my previous bank account and open a new one. **I've been trying for the last * to * months to make the payment that was dispute back then. My credit union is not able to just process the payment back to Facebook.**I want to make the payment and get my "ad feature" enable and working.**How can I make the payment?**Thanks in advance!

GetHuman3777584 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3777584
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 724754 others
0 customers following this


GetHuman3777584 started working on this issue
Oct 16th, 2019 7:12pm

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