I changed my password and it sends a password reset code, which I enter. It asks for a...

GetHuman-katyjone's Can't Receive Code to Reset issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-katyjone's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-katyjone may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-katyjone's own words
I changed my password and it sends a password reset code, which I enter. It asks for a new password, which I enter. It then says I asked to require a *-digit login code from the Code Generator, which I cannot access because I can't login. It also suggests getting the *-digit login code from a *rd party app below but there isn't a *rd party app shown. The code is supposed to be sent via text message to my phone but I haven't received the login code and have tried multiple times. Also, I've tried doing this on my phone and my laptop and get the same run-around every time. A message has popped up saying that I'm trying to log in from a new device but I've been on Facebook with both devices multiple times. I emailed Facebook "customer service" and received an email with the exact same instructions I already followed. I don't know why I'm not receiving any texts from them because my phone is working and I'm receiving texts from other parties.

GetHuman-katyjone did not yet indicate what Facebook should do to make this right.

How GetHuman-katyjone fixed the problem

We are waiting for GetHuman-katyjone to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-katyjone
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 724263 others
0 customers following this

Timeline

GetHuman-katyjone started working on this issue
Oct 16th, 2019 1:13pm
GetHuman-katyjone indicated the issue is not fixed yet.
Oct 17th, 2019 2:23pm