we are very confident that the accounts with admin role on our page was not compromised...

GetHuman3763120's customer service issue with Facebook from October 2019

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The issue in GetHuman3763120's own words
we are very confident that the accounts with admin role on our page was not compromised or hacked. One of the page admin was tricked by someone to transfer the page ownership to the hacker's business manager account and previously before this incident happen our page does not have a page owner nor linked to any business manager account. that is why its easy to the hacker to trick one of our admins to add the page in his business manager account without extra confirmation in our side.**As you can see in the attached photo there are * people how currently have access to the page * from Philippines this is me and my colleagues and * from Pakistan who tricked us.**after researching thoroughly this tricked is used by people to gain access to the page and extort some money to the real page owner. and this is happening to us now, We are asked to pay a sum of money or they will delete everything on our page.**Please help us regain access to our Facebook page. I already triple checked the Facebook help center but I cannot find anyway to solve my problem.

GetHuman3763120 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3763120
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 721438 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3763120 started working on this issue
Oct 14th, 2019 4:05pm

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