Hi there **My problem is my password changed and the password saved to my phone is not...

GetHuman3762413's Can't Receive Code to Reset issue with Facebook from October 2019

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The issue in GetHuman3762413's own words
Hi there **My problem is my password changed and the password saved to my phone is not recognised.**Nor is any of the passwords that I try to put in on the desktop site. **The confirmation code is sent to an email address that sky closed down and can not recover. **I cannot change the recovery email address without the password. **They have my phone number but don’t send it to that and no option comes up to select that. **When I go into forgot password it only sends an email to the one that doesn’t work. **I have reported the problem twice and No* has answered. Have also asked the help community to no avail. **I have no other way to contact Facebook. Please help as I’m afraid I’m be locked out of my account for a long time and I need it to contact clients. **Many thanks

GetHuman3762413 did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3762413
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 721261 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3762413 started working on this issue
Oct 14th, 2019 2:39pm
GetHuman3762413 indicated the issue is not fixed yet.
Oct 14th, 2019 7:54pm
GetHuman3762413 indicated the issue is not fixed yet.
Oct 15th, 2019 2:56pm

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