My facebook acount has been locked for some time. Up to present I have not used it much...

GetHuman3761240's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3761240's own words
My facebook acount has been locked for some time. Up to present I have not used it much, but anticipate I will do so more, in the future. I tried to log in last week, but was unable to do so. I tried to change my password a few times, but without success. I eventually was told that my Account was locked and that I would need to send photo ID to get it unlocked etc. Eventually I was able to upload a copy of my Driving Licence. I was then sent an email by Juan, enclosing links with which to reset my password etc. I was given the password aKAegRNVuk to input. I have done this on a number and when I think I am getting somewhere, the final page says they cannot confirm my identity, despite having uploaded photo ID !! I replied to Juan * times to inform him of the above, but he has not responded. I have never abused my account or been knowingly hacked. It is very frustrating. Please help me access my Account again.

GetHuman3761240 did not yet indicate what Facebook should do to make this right.

How GetHuman3761240 fixed the problem
I don't know exactly. All I know is that the problem was resolved some ** hours after contacting GetHuman !
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Recover Disabled Account issue
Reported by GetHuman3761240
Oct 14th, 2019 - 3 years ago
GetHuman3761240 shared how to fix
Seen by 14 customers so far
Similar issue to 720896 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3761240 started working on this issue
Oct 14th, 2019 10:56am
GetHuman3761240 indicated the issue is not fixed yet.
Oct 14th, 2019 3:25pm
GetHuman3761240 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 12:06pm
GetHuman3761240 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 12:06pm

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