I had a Facebook account for a very long time. really enjoyed it. Got super busy and...

GetHuman3759911's Recover Hacked Account issue with Facebook from October 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3759911's own words
I had a Facebook account for a very long time. really enjoyed it. Got super busy and deactivated it for awhile , after a certain amount of time . I tried to get back on and noticed that the password had been changed and email.. I have waited a long time to try again and now when I tried to login Facebook says my phone number , email, password, and full name are incorrect. I got a friend to search my profile , after doing so I found my profile was active and has been updated recently. I'm very upset and have no idea how this could ha e a happend. I dont know how this person got the pictures that they used. I would like to either get the account permanently ***% deleted or back into my possession and secure. I appreciate your time for reading . Please help.

GetHuman3759911 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3759911
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 720463 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3759911 started working on this issue
Oct 14th, 2019 3:04am
GetHuman3759911 indicated the issue is not fixed yet.
Oct 14th, 2019 7:17am

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