I have lost my Facebook account*I don't know who the guy is.*The only thing I know that...

GetHuman-shanyooo's Recover Hacked Account issue with Facebook from October 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-shanyooo's own words
I have lost my Facebook account*I don't know who the guy is.*The only thing I know that he logged in my account and changed everything*Unfortunately my Facebook account was not linked with a email as per I know and it was only with the phone number *I didn't receive any message on my phone number about password change or anything *The guy is misusing my account as there is my very high level pubgm account linked with it and he's using it *I know most of my old password which I used on Facebook if that could help and I have my number from which I was using it atleast ban that account or else recover it for me because I'm scared that all my data will be leaked *I hope you understand and help me with this big issue *Any information that you need I'm ready to give *I also can give you the identity proof of myself that it's actually me*But please get my accounts out of that bad guy

GetHuman-shanyooo did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-shanyooo
Oct 10th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 714192 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-shanyooo started working on this issue
Oct 10th, 2019 3:24pm
GetHuman-shanyooo indicated the issue is not fixed yet.
Oct 20th, 2019 3:28pm
GetHuman-shanyooo indicated the issue is not fixed yet.
Oct 20th, 2019 3:29pm