Facebook Customer Service Issues

My Facebook account was hacked, and the hacker changed my username and password. They are using my photos and information to scam money from people, which is distressing as I have many memories on there. Previously I had [redacted] friends, but now it shows only 65. The hacker is using iMessages through my account to reach out to individuals and scam them, pretending to be me on Facebook. These fraudulent interactions are also occurring on my Instagram account. I am eager to regain control of my Facebook page and see the hacker brought to justice for their actions.

I created multiple Facebook accounts due to repeated disabling by Facebook in error. I have accounts with the email addresses [redacted] (Rashid Shelina) - Shelina Rashid, [redacted] (Rashid Shelina) - actual name Shelina Rashid, and [redacted] (Shelina R Meghji) - used my maiden surname R Meghji. I have appealed and nominated Trusted friends but have had no success in regaining access. I would like to have access to all my accounts so I can decide which ones to keep and delete the rest. Thanks for any help.

My Cricket phone with Facebook was lost (phone number: [redacted]). I switched to AT&T and got a new phone (phone number: [redacted]). After logging into Facebook on the new phone, I kept getting logged out due to security concerns about being on two devices. The security check now asks me to identify comments I made on Facebook, which is difficult because there are so many to choose from. I keep failing and getting locked out for 12 hours. The other option given is to log in from the old broken phone, which I can't do. I need help getting the photo identification test for friends so I can remove the old phone number. This has been going on for 3 days now, and I'm stuck. Please assist me!

Hello, I am Na Young Kim and our business account has been disabled for unknown reasons. I am seeking assistance on how to recover it. Despite attempts to contact the provided phone number, I was unsuccessful. The account in question is named "DM Master" and is associated with various pages related to "Digimon Masters Online." It is registered under our company, Movegames, in Korea. I am eager to communicate with Facebook to address and resolve this issue promptly. I look forward to your prompt response. Thank you. Best regards, Na Young

I encountered an issue with Facebook when I tried to create new accounts. The first account was registered with my email *****@***.com under the name Rashid Shelina instead of my actual name Shelina Rashid. The second account also had the same issue. The third account was created with my maiden surname R Meghji, as Shelina R Meghji. Each time I opened an account, it was mistakenly disabled by Facebook. Despite appealing and nominating Trusted friends, I have not been successful in recovering my accounts. It is crucial for me to regain access to all my accounts to manage them accordingly. This situation is also impacting my business, and I would appreciate Facebook's assistance in resolving this matter. Thank you.

I have been unable to access my account since it was hacked and locked. When I attempted to reset the password, I realized that I no longer have access to the email or phone number linked to the account. Despite submitting my ID for validation multiple times, I have been unsuccessful in retrieving my original account. The support team created a duplicate account for me once, but all the data from the past 7 years was missing. I am eager to have my correct account restored, it was locked on 9/6/19.

Dear All, I hope you are well. I am a member of a Facebook group where one of the admins, with the name Abdulsalam Swed, is threatening to close my account due to our differing opinions. He has been sending me offensive messages from multiple accounts and blocking me. I have screenshots of the conversations. My account is verified with ID. I hope to receive a response soon and for this matter to be addressed. Thank you, Salam Salih Ahmed.

Hello, my name is Ruhollah Hazem. My Facebook account ([redacted]) has been disabled by Facebook for about two days now. I haven't violated any rules, and all of my cherished memories and old photos are stored there. I always considered Facebook to be a safe space to keep them. Any posts or content that may have been flagged were unintentional mistakes, and I have no intention of violating Facebook's policies. I kindly request your prompt assistance in resolving this issue. Thank you. Best regards, Hazem.

Over the weekend, my Facebook account was hacked, and I need help regaining access. I haven't logged in for a long time since I only used it on my phone. The email I used to create the account is no longer active, as Yahoo has recycled it. When I visit my page, it shows a different name, "Caroline Ealy," which is not me. I'm working on recovering my original Facebook page and updating it with my current email address. The old account is linked to [redacted] if that's useful. Thank you.

The other day, on Facebook, I reported a page. I received a notification from Facebook acknowledging the report and detailing their intended actions. There was a box at the bottom asking if the solution helped. I selected "no" and explained why it did not work for me. Shortly after, my entire page stopped functioning, forcing me to log back in. However, Facebook prompted me to submit a photo ID or I would be unable to access my account. Despite multiple attempts, after choosing a file and clicking "continue," nothing happens. I've been locked out of my account for approximately four days. It seems like my page has vanished - people cannot tag or message me. Most individuals are unable to find me, even though I believe my page is still active. When I search for my page, it appears, and Facebook has not disabled it, as I have not received a notification stating that my account has been disabled.

I am experiencing difficulty accessing my Facebook account due to a hacking incident. The password has been changed, and the email I previously used for the account is no longer accessible since I was 12 years old and no longer use it. Despite reaching out to Yahoo for assistance in accessing the old email, they were unable to help. Consequently, I am unable to retrieve the verification code sent to that Yahoo account. I have attempted to verify my identity with Facebook by providing a photo ID as requested. However, I have yet to receive the code at my new email address. I am uncertain about the next steps to take in resolving this issue.

My girlfriend's Facebook account has been hacked. We were at a McDonald's where she connected to Facebook on her smartphone, but later that evening she couldn't log in again. All notifications are still being pushed to her phone, but she is unable to open them. The hacker has been asking most of her Facebook friends to send their phone numbers. Then, they receive a message on their phones asking to confirm an online credit payment of 43.22 EUR. Additionally, she no longer has access to her original email address, so she is unable to reset her password.

I received a suspicious activity notification on my account. After changing the password, I still haven't regained access. I've uploaded my photo ID multiple times and haven't received any response. I'm becoming frustrated with the lack of progress in recovering my account. I would appreciate if Facebook could unlock my account promptly so I can use it again. It's important for me to reconnect with friends after being away for three years. Please assist in having my account retrieved by Facebook for me to access it.

I recently got a new phone and tried to log into my Facebook account, but I forgot my password. When I tried the password I thought it was, I received a message saying it was changed two months ago, which I don't remember doing. I am concerned because I have important messages and pictures on that account, especially sentimental ones related to my late wife. Unfortunately, I no longer have access to the email address associated with my account, so I am unable to reset my password.

My Facebook account was disabled due to photos of an arm injury I posted four months ago. I have appealed but received no response. I simply wanted reassurance that my account hasn't been hacked. Losing 12 years of memories, including photos of my late sister and my son's life, has taken a toll on my mental health and anxiety. I am desperate to know if I will get my account back. The isolation and anger I feel from being treated this way by Facebook is devastating.

As an author, I use the pseudonym Victoria Alexander. I have established a Facebook page under my real name and a separate one for my fans as Victoria Alexander. Additionally, I manage a private group called Novel Encounters Book Club using a separate Victoria Alexander account due to limitations on my fan page. Unfortunately, all my posts have vanished, and Facebook is requesting verification of my identity. I do not possess official identification for Victoria Alexander, but I have checks, fan mail, regular mail, and a photo from the back of one of my books to verify my identity. I am seeking assistance in restoring access to my account. How should I proceed in this situation? Thank you.

Facebook requested my phone number for a verification code, which I hadn't provided before. After receiving and using the code, I still couldn't access my account as they now required a photo ID like a driver's license, green card, or birth certificate. I'm uncomfortable sharing such personal information. I just want to regain access to my Facebook account. Update: After 6.5 days, my Facebook account was finally unlocked without any explanation. It seems they needed a government ID to verify my identity due to the name I was using on the platform.

I'm unsure why my Facebook account was deactivated. After regularly advertising as usual, Facebook suddenly locked me out and requested a photo for verification. Upon submitting it, I regained access, only to be locked out again later and asked for another photo. This morning, I received a message stating my account had been disabled. I have cherished photos of my children's growth on there and have been a member for many years with no prior issues. If someone is falsely reporting my account, please prevent them from accessing my profile. Lately, I've been adding more personal photos, but they are restricted to friends only and are appropriate. I am confused as to why my account was disabled. I would appreciate it if you could investigate and clarify the situation. Thank you for your assistance.

My aunt got hacked. I opened her message on Messenger and noticed it wasn't from her, so I blocked it right away. The next morning, my account was gone! I've been trying to recover it for three days now. I've followed all the steps, but when it asks me to load my ID, it says "loading" then shows "no file selected." I'm really upset because I have important photos and saved posts from my deceased niece on there. I really need to regain access to my account! I did not disable it, so please help me get it back.

I received a friend request on Facebook from someone using my stepdad's late mother's account, which I reported and deleted. Subsequently, I was locked out of my account and asked to verify my identity. After verifying my phone number with a code, I was then requested to submit an ID. Despite attempting to do so, I am unsure if the submission was successful as I did not receive any confirmation. I am currently unable to access my Facebook account. I am seeking guidance on how to regain access to my account as I would like to restore my access.